SUMMARY:

Professionally qualified Network Engineer with over 15 years of experience designing, testing, implementing, and maintaining large networks on a global basis. My ultimate goal is to bring the dynamic leadership and technical abilities developed through years of networking experience to achieve 100% uptime over secured networks without sacrificing data integrity and maximum throughput.

TECHNICAL SKILLS:

• Customer friendly attitude with excellent oral and written communication
• Windows 95 through Windows10, Mac, Linux
• Specialize in network evaluation, single point of failure (SPOF) elimination, data integrity, secure data transfer, and safe integration of acquisition networks
• Proficient in LAN/WAN Network, TACACS, Radius, CSACS, VPN, Frame Relay, MPLS, TLS, EIGRP, OSPF, BGP, ISDN, IPSec, GRE, VLAN, STP, VTP, LWAPP, CAPWAP Cisco IOS/Catalyst OS, SIP
• Experience with Cisco/Catalyst/Nexus and Juniper hardware platforms (Router - 7600, 7200, 6900, 3900, 2800, 2700, 2600, 1700, 16000, ASR4451, ASR3945, ASR3925, ASR1006; Switch - 6500, 4900, 4500, 3750, 3500, 3850, 2900, Juniper 4200, 3200, Dell; Firewall - ASA5500, PIX 500; Voice Gateway - 5800, 5400, 5300, 2800; Wireless - WCS, NCE, WiSM, WLC - 2100, 4400, 5500, AP – 1230, 1240, 3500)
• CiscoWorks (VMS-IDS, LAN/WAN maintenance)
• Cisco Clean Access (CAM/CAS/Remediation Server)
• F5 Load Balancer
• SolarWinds NCM/NPM, Splunk
• VCE VBLOCK, NetApp FlexPod

EMPLOYMENT HISTORY:

Confidential, Tampa, FL

IT Specialist (Network Engineer)

Responsibilities:

• Customer friendly, skill oriented with 7 years of experience with Federal Government hardware, software, operating procedures and protocols
• Familiarization with various Health industry equipment and their integration with network operations
• Inventory, install and maintain over 15,000 individual hardware devices at one of the busiest VA Hospitals in the world
• Support development of internal Information System (IS) policies and procedures to ensure confidentiality, integrity, and availability of Authorized Information Systems (AIS) and by the use of security tools such as McAfee, Nessus, Lumension Endpoint Encryption, Risk Vision GRC, Continuity database IS contingency tool, and Remedy
• Configure, install and maintain Cisco routers, switches, firewalls, CSACS and wireless technologies on a daily basis to maintain basic operations
• Assist with migration from autonomous wireless (WDS) infrastructure to new LWAPP (wireless) network consisting of over 400 1240 series AP’s, 4 WiSMs and 2 standalone 4400 WLCs, and WCS server
• Design, evaluate, test, implement and support new CAPWAP (wireless) network consisting of 999 3500 series AP’s, 4 (standalone) 5508 WLCs, 2 MSE, and WCS/NCE
• Monitor Cisco equipment for performance issues with various tools including: NetIQ, WhatsUpGold, CiscoWorks, SolarWinds, Stat Guardian, Fluke, WCS, NCE and syslog
• Evaluate VLAN ACL’s on Core Cisco switches for Medical Device Isolation Architecture (MDIA) project, identify weaknesses and redesign entire ACL structure resulting in a model that was drafted for all of Region 3.
• Develop backup procedures for Cisco IOS configs and servers
• Monitor/provide assistance to remote clinics to ensure dependable data communications via TLS switched network and multiple serial and ATM routed networks
• Convert TLS and ATM circuits to new MPLS routing scheme utilizing GETVPN for encryption and upgraded End of Life ( Confidential ) routers to ASR 1000 series platform when required
• Work closely with Biomedical Engineers, Telecom, Nursing and outside Vendors to replace Confidential autonomous wireless system and implement new LWAPP system
• Communicated with Biomedical staff, various VA departments, vendors and consultants to install and maintain hospital systems such as iSite, PACS, ECG, RTU, Pyxis, CDN, TelePathology, Alaris, VBECS, ScriptPro, XCELERA, TeleHealth and many others
• Configure, implement and manage SAN storage systems (FlexPod and VBLOCK) for a diverse compilation of MS SQL, medical applications, databases and files
• Developed contiguous VLAN structure for future projects to conserve IP space and improve simplicity of troubleshooting
• Design, test and implement a secure VPN connection between Tampa Convention Center and VA hospital in a single day which included firewalls, routers, switches and wireless contributing to the overwhelming success of James A Haley VAMC’s first hosting of the Wheel Chair Games and thereby providing a template configuration for future games at other sites
• Maintain port security settings, VLANs, Trunks, ACLs, latest approved IOS upgrades, port descriptions, physical switch installations and connectivity issues for over 1000 switches and 30 routers on a daily basis for the VA
• Upgrade operating systems (Windows Server 2000 and 2003 to 2008), maintain Microsoft patches and antivirus DAT files on servers with WSUS and SCCM to deliver streamline communication to clients
• Install various client operating systems and supported client applications to communicate with servers such as McAfee, BigFix and Encase, WSUS and SCCM
• Utilize AD to provide/remove user access to files and folders. Restored corrupted files when possible and deleted old files
• Daily creation and deletion of mail accounts as well as act as resource for end user and accompanying IT staff
• Extensive knowledge of server, workstation, switch and router hardware including: RAID, video card, sound card, NIC card, motherboard, memory, switch blades, chassis, GBICS, fiber and copper topologies
• Mentor new members of IT team as well as provide cross - training to existing IT staff interested in learning applications/hardware foreign to their daily duties

Confidential, Orlando, FL

Sr. Network Engineer

Responsibilities:

• Responsible for 24x7x365 maintenance of 5 data centers (US & Europe) while continuously enhancing overall service with evolving technology
• Design, test, implement and maintain Frankfurt, Atlanta and Las Vegas Data Centers
• Implement redundant internet connections in DC’s to provide near 100% uptime
• Provide cost and data integrity analysis for research on cost effective replacement to end-of-life equipment
• Obtain public IP space via ARIN and RIPE to provide future carrier flexibility resulting in cost savings, reliability, and logical IP structure
• Evaluate current access-lists on switches and firewalls resulting in increased processing ability and secured vulnerabilities
• Replace Confidential equipment reducing overall hardware, increasing DC flexibility and scalability
• Identify/eliminate single points of failure
• Interview/train DC Operations providing a reliable and highly capable network team

Confidential, Orlando, FL

Data Communications Analyst

Responsibilities:

• Monitors circuit status for large 1000 site network (Circuit up/down, port status, bandwidth utilization)
• Performs network troubleshooting to isolate and diagnose common network problems
• Oversees and assists in installation and configuration of Data Communications hardware/software
• Tests and evaluates equipment to determine efficiency, reliability, and compatibility with existing systems
• Develops documented procedures for installation and use of Data Communications equipment, including Visio/Corel Draw network diagrams
• Ordering, expediting and troubleshooting with vendors
• Ensures LAN/WAN network security utilizing a variety of technologies
• Create and maintain TACACS, Radius, and VPN remote accounts
• Familiar with different copper, fiber and wireless topologies
• Manage cabling and network equipment installation segment of new branches, branch moves, and remodeling projects

Confidential

Help Desk Analyst / Help Desk Supervisor

Responsibilities:

• Develop new hardware/software procedures for supporting 3500+ end user stations nationwide resulting in reduced training period and improved customer service
• Establish employee reward program for 10 Confidential Analysts resulting in lowered turnover rate and improved overall morale
• Handle problem recognition, research and resolution for more complex user problems
• Provide internal training on new systems and applications to Confidential analysts
• Communicate with external vendors to request service on defective equipment

Confidential

Help Desk Analyst

Responsibilities:

• Answer, evaluate and prioritize incoming calls, voice mail, e-mail and in person requests from users experiencing problems with hardware, software, networking and other computer-related issues
• Interview users to collect information about the problem and lead users through diagnostic procedures to determine the root cause of the error
• Handle problem recognition, research and resolution for routine user problems
• Log and track all support calls using an internal tracking application

Confidential, Orlando, FL

Intern -Help Desk/NT Admin

Responsibilities:

• Answers, evaluates and prioritizes incoming calls, voice mail, email and in-person requests from users experiencing problems with hardware, software, networking and other computer-related technologies
• NetWare and Exchange Admin
• Develop MS Access inventory database for Confidential software/hardware
• On-demand rotation schedule between facilities to assist IT in bringing delayed projects back on schedule
• Advise coworkers on newly acquired skills learned in school resulting in improved scripts

Confidential, Ocoee, FL

Manager

Responsibilities:

• Manage store operations including: Employee service acquisition/discontinuation, payroll, scheduling, accounts receivable/payable
• Supervise trophy assembly line and maximize output through employee evaluation and subsequent placement per employee capabilities
• Minimize wasted product through quality assurance oversight of engraving and trophy assembly teams resulting in improved profits
• Research market and develop aggressive advertising campaign strategy through internet and local resource advertising producing additional accounts and wider reaching customer territory
• Replaced legacy hand counted/hard copy inventory methods with computerized system greatly increasing efficiency, accuracy and profits
• Redesign/Remodel Sales area into smooth, logical layout effectively eliminating customer confusion and wait times
• Reorganize manufacturing area to provide streamline production areas improving workflow and minimizing build times
• Assist in Sales and Delivery to clients solidifying customer relationships and increasing customer return visits for additional business
• Organize company events encouraging new friendships/trust and bridging the gaps between departments