SUMMARY:

• Advanced proficiency in Network Technologies
• Optical Systems, Electrical Media Transport Transmission Methods
• Cellular Communication Systems, Mobile Service Office (MSO)
• Protocol Analysis
• Voice & Analog Communications
• Digital Communications
• Internet Applications and Support Systems
• Data Network Analysis, Presentation of Communication Systems
• Extensive experience in network systems, including Trouble Analysis and Root Cause Analysis
• Excellent interpersonal skills with attention to detail and Customer Satisfaction
• Leadership skills
• Excellent communication & analytical skills
• Programming Languages Studied: Pearle, Java, Java Script, Pearl, C++, HTML, XHTML XML, Microsoft SQL
• Telecommunications IT Professional, with 25+ years of experience
• Inside and Outside Plant Telecommunications
• Optical Engineering and Systems Interoperability
• Metro Internet Based optical Networks and Local Area Networks
• E911 equipment Installation experience and call routing knowledge
• ILEC/CLEC Project Work Experience & Trunking
• United States Army Veteran, Honorable Discharge

EXPERIENCE:

Confidential

Responsibilities:

• Designed optical and electrical Infrastructure Networks for all Voice, Internet, Data and Video transmissions Infrastructure Designs.
• Performed notification of equipment/network bandwidth availability to Planning/Engineering team members in avoidance of future network bandwidth limitations of services.
• Validated E911 circuit path diversity requirements were met.
• Confirmed company policy on transport paths were adhered to and issued a network MOP to correct any inefficiency in transmission path.
• Followed capacity and traffic methods to resolve bandwidth designs issues network wide.
• Performed projects for network DM (Manufacture Discontinued) equipment change out; required moving all services to new equipment.

Confidential, Green Village, CO, Littleton, CO

Infrastructure Design Engineer

Responsibilities:

• Designing optical and electrical infrastructure networks for all voice, internet, data and video transmissions
• Interacting with multiple equipment vendors including Cisco Systems IP, Juniper, ALCALTEL/ Confidential, Tellabs, SONUS Based, DWDM systems. Also, extensive TDM experience
• Implementing network ordering for both off - net and on-net interconnections in US continental markets, including major cities and rural areas
• Development and engineered optimization of existing networks by implementing network grooms for both inside and outside network operations.
• Aggregation devices
• Bandwidth availability
• Monthly capacity reports - percentage usage requirements
• Building, provisioning, configuring, testing, and execution of trouble-shooting methods on electrical and optical networks and multi-media transport devices
• Interacting with both engineers, technicians and operational management
• Inside and Outside Plant

Confidential, Aurora, CO, Merrimac Valley, MA

Sr. Transmission-Transport Optical Consultant

Responsibilities:

• Provided on-site field consultation to isolate, resolve network anomalies
• Utilized protocol analyzers
• Evaluated test equipment and test system requirements to meet network technology standards
• Counseled test methods and procedures
• Transmission Protocols: X.25 (suite), SS7, SNA, Bi-Sync, IPARS, TCP/IP, UDP/IP, ISDN, IGRP, EIGRP, OSPF, RIP, IS-IS, BGP
• Transmission Languages: TLI, EBCDIC, ASCII, and BCD.
• Standard bodies: ANSI, IEEE,ITU, MEF
• Successfully established complete interoperability between Element Management System (EMS) and the Sub-Network-Management-System, attached to an OLS (Optical Line System) 80G/40G Dense Wave Division Multiplexing System
• Use of the OSI Reference Model /CLNP (Connection-Less-Network Protocol) with Ethernet interfaces on two CISCO 2611 Routers.
• Provided System Validation Testing (software and hardware).
• Developed techniques to trouble shoot at chip and software level using chip instruction set
• Participated in the initiation of the Confidential Technology Network Reliability Center
• Assembled and led a Technical Support team for Transport and Transmission systems
• Team member of task force for surveillance, monitoring and technical support provided by QWEST communications and Confidential Technologies in 2000 US Olympics

Confidential, Seattle, Olympia, WA, Denver CO

Technical Support Manager

Responsibilities:

• Provided regional Tier II technical support to outside plant facilities operations
• Maintained and provisioned OAM&P processes
• Expertly resolved technical service issues
• Long term-root cause analysis experience
• Group leader in peer education and methodology development
• Technical field advisor on complex data communication needs.
• Expertise in protocols, including X.25 (suite), SS7, SNA, Bi-Sync, IPARS, TCP/IP, ISDN
• Transmission Languages including TLI, EBCDIC, ASCII, BCD
• Working knowledge of ANSI/IEEE ITU Interface standards
• Public data networks and their Internet (TCP/IP) topologies
• Use and functionality of protocol analyzers for the purpose of problem resolution
• Experience working with the Washington State Public Utilities Commission (PUC).
• Excellent customer on-site field assistance, with customer service skills ensuring positive problem resolution
• Successfully preserved/sustained high-end customer contracts for US WEST in Washington
• Honored all negotiated commitments on customer installation service orders
• Performed evaluation on technical training needs and training requirements for technicians
• Verified compliance with Confidential Safety Assurance Systems
• Cooperated with the Business Dispatch center and Administration Center to meet customer repair commitments
• Promoted mutual respect, acceptance, and teamwork in installation/repair crew
• Worked as TIERII customer support and service maintenance of system applications and remote accessibility
• Front End Processors COMTEN/IBM 3745s
• Interoperability of Confidential internal Communications Network
• Problem management resolution and network performance analysis