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PROFESSIONAL SUMMARY:

• Windows administrator with over 11 + years of hands - on and multi-tasking experience, adept at handling multiple system operations, including installation, upgrade, configuration, administration and maintenance of windows systems
• Knowledge in Windows Server infrastructure and VMWare Virtualization (VSphere 4.x/5.x/6.x).
• Planning, Installing, Configuring, Managing and Migration of Windows Server 2000/2003/2008/2012/2016.
• Windows Server build/re-build and Windows server De-commissioning for the Physical and Virtual environment.
• Expertise in installation and configuration of services like AD, Azure AD, DNS, DHCP, WSUS, FTP, IIS, SQL 2005/2008/2012.
• Manage and administer all Office 365 and Exchange 2013 and messaging systems including Skype for Business 2016, GoToMeeting etc.
• Management and troubleshooting of IIS web servers and keeping web-application available during production hours.
• Experience with data backups and disaster recovery operations.
• Experience in System Center Configuration Manager (SCCM) and System Center Operations Manager (SCOM).
• Experience in monitoring the production environment using SCOM 2012 and Solarwind, New Relic Monitoring Solution.
• Hands-on experience with Windows Server OS Patch management via WSUS, SCCM 2012.
• Windows Server Cluster Management 2003/2008/2012.
• Antivirus Solution deployment and management - via SEPM 12, Trend Micro etc.
• Installation, Configuration and Management of HP DL series, Dell servers, Confidential Flex/ H series etc.
• Installing, Configuring and Managing Hyper-V on Windows Server 2008 R2/ 2012 R2.
• Managing VM’s using Hyper-V Manager: Creating/Deploying VMs, Cloning of VMs, migrate VMs to different host machine etc.
• Planning, Installing, Configuring and Managing ESX4, ESXi4.x/5.x/6.x, vSphere4.x/5.x/6.x, and Virtual centers Servers.
• Extensive knowledge in advance features of VMware VMotion, sVMotion, HA and DRS including vSphere Update Manager.
• Experience in P2V, V2V MIGRATION using VMware vCenter Converter / Plate Spin Power Convert and Creating host and client VM templates and cloning.
• Management of Datastore (i.e. expanding, addition and configuring of Datastore).
• Experience in storage administration like iSCSI SAN, NAS, DAS from different vendors like Dell, HP storage etc.
• Managing backup and restore using Symantec backup exec and Veeam Backup.
• Used Power Shell to automate the tasks and schedule backup, maintenance jobs.
• Troubleshooting LAN Connectivity related problems.
• Excellent problem-solving skills.
• Knowledge of Remedy tool and Change management process.
• Good experience at troubleshooting hardware and software issues
• Excellent team player with good communication and leadership skills.
• Experience in working as a part of a highly cross-functional and global team.
• Provided 24/7 production support for Windows Servers.

KEY SKILLS:

Windows Server Administration | VMware Virtualization (vSphere 4.x/5.x)| Microsoft windows 2003/2008/2012/2016 server Management | Active Directory | DNS | DHCP | O365 | Azure AD | Group policy | IIS 7.x/8.x Administration |Antivirus Management | SCCM | SCOM | Hardware Support | Software Level Support | Administration | Patch Management| MS Cluster | Citrix | Exchange | Remote support | NAS/SAN management | Backup Exec 15| Monitoring (Solarwind, IPMon, SiteScope, New Relic, ActiveXpert etc, Solarwind vManager).

WORK EXPERIENCE:

Confidential, CA

Senior Windows System Administrator

Responsibilities:

• Installing, configuring, managing, and troubleshooting multiple Windows 2008/2012 active directory and server system environment, supporting organization forest and multiple AD domains.
• Maintain, troubleshoot, and manage server virtualization environment (VMWare 5.x/6.x).
• VMWare Datastores management.
• Worked on Azure Site Recovery implementation.
• Responsible for Symantec AV 12 management using SEPM and upgradation on licenses.
• Managed and configured backend storage like Dell Compellent sc4020 SAN, Synology NAS, Dell MD3xxx series DAS.
• Participated in cutover to O365 activity.
• Administration of Exchange 2013 and O365 environment.
• Migrated user mailboxes from Exchange 2013(On-premises) to Office 365.
• Management of SPAM filters and Quarantine emails.
• Management of Box access for users and permissions.
• System backups management (Veeam Backup & Replication) and using Symantec Backup Exec 15.
• Management and troubleshooting network infrastructure, including Active Directory, Azure AD, DHCP, DNS, FTP, ADFS, SMTP, IIS, SQL, and Exchange servers.
• WAP management for office wifi.
• Managing Windows security, network and data security, Group Policy Objects (GPO) and server patching.
• Managing and maintaining windows server alerts.
• Responsible for the ordering replacement h/w part and assisting in server H/w replacements.
• Monitoring system performance, system notification services and UPS power backup using ActiveXpert monitoring tool.
• Responsible for coordinating with Ax team and performing Dynamics AX routine re-starts and maintenance activity.
• Using Service Now for ticket management.
• Working on internal projects to implement services and making new changes to the environment.
• Responsible for pulling reports required for audits and management requirements using PowerShell scripts.
• Provide on Call support 24x7 during Critical Issues for Production Environment.

Confidential, CA

Senior Windows System Engineer

Responsibilities:

• Administration, Troubleshooting and Management of Windows 2000/2003/2008/2012 Servers in both Physical and Virtual production environment.
• Perform day-to-day operation and troubleshooting of Physical and Virtual Machines and keep the production environment healthy.
• Installation, configuration and Troubleshooting issues related to VSphere 5.x/6.x.
• Building/Deployment of VM’s on ESXi 4.x/5.x/6.x server using virtual Center server access.
• Managing VM’s using VMware vCenter: Creating/Deploying templates from VMs, Creating duplicate VM’s using cloning technology, Perform VMotion and Storage VMotion based on the requirements.
• Management of Datastore (i.e. expanding, addition and configuring of Datastore).
• Played a vital role in Creating Virtual Machines, Cloning virtual machines, converting P2V(used standard VMware converter tool), VM-Provisioning (Linked clones, thin disks, de-duplication ) taking Snapshots of virtual servers, HA, DRS, vMotion.
• Keep Virtual hardware and VMware tools updated to keep a healthy environment
• Worked with all components of Server utilities and providing Level3 support.
• Coordinating with Vendor for Hardware replacement / OS related issue and following the change process to get the maintenance done on server.
• Monitoring Server health using SCOM 2012/SolarWinds Monitoring solutions.
• Participate on scheduled weekend Release activity / patching activity.
• Working Experience with Active Directory Components (AD Users and Computers, DNS, DHCP and WINS etc.)
• Responsible for server deployments, Cluster Management, Patch Management via SCCM 2012.
• Working on the day to day Problems related to Disk Space capacity management.
• Resolved problems related to performance metrics such as Processor, Memory, Disk, Network usage etc.
• Working as a Lead engineer and provided training to offshore team and bring them to speed in supporting the production environment.
• Fulfilled the customer needs and requirements for physical and virtual infrastructure with respect to windows platform.
• Responsible for Administration and management of the IIS Web servers.
• Responsible for smooth functioning of servers for 400 + application in production environment and coordinating with application teams and Vendors for further assistance and resolution.
• Created and documented process for Production environment.
• Used Remedy Tool for ticketing (Change Management, Incident Management, and Problem Management).
• Scheduling Change by preparing the Change Plan Document and following Approval process to perform any H/W or S/W changes or up-gradation.
• Provide On Call support 24x7 during Critical Issues for Production Environment.

Confidential

Senior System Engineer - Data Center Support

Responsibilities:

• Responsible for level 3 support for all server related issues.
• Participated in complete system builds, upgrades, migrations of windows servers.
• Implemented security policy and virus protection.
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Maintained and supported more than 2000 servers for production environment.
• Working Knowledge of Remedy tool and Change management process.
• Responsible for the VMware environment and deployment/Upgrade of ESX4.x /ESXi5.x hosts and VMs.
• Managing VM’s using VMware vCenter: Creating/Deploying templates from VMs, Creating duplicate VM’s using cloning technology, Perform VMotion & Storage VMotion based on the requirements.
• Patch Management: Preparing patching schedule, Approval and Deployment of Patches using WSUS on Windows Server 2000/2003/ 2008 for Production, Test environment.
• Symantec AV 11.x ver. management using SEPM console.
• Installation, Configuration and Management of SQL Database servers.
• Installation, Configuration and Troubleshooting of Domain Controllers,
• Configuration and management of DHCP, DNS, FTP, AD, Windows Clustering and Network Printers.
• Troubleshooting file and folder access issues on Windows server 2000/2003/2008.
• Responsible for server deployments, Cluster Management, operating system updates and security Patches.
• Deployment of Hitachi ID Privileged Password Manager and client to all location datacenter.
• Creating, configuring and Troubleshooting (Local user Account, Domain user Account, Organization unit, Group policy, Ownership files & folder permissions and share permissions.
• Adequate documentation for daily startup, shutdown and emergency process.
• Responding to customer tickets via Remedy tool and e-mail communication.

Confidential

Senior Engineer - Systems & Networks

Responsibilities:

• Installation and configuration and Troubleshooting Windows environmaent.
• Managing LAN for branch office.
• Building/Deployment of VM’s on ESX3.x server using virtual Center server access.
• Manage VM’s using VMware virtual center, Creating/Deploy VMs using templates/cloning.
• Perform VMotion based on the requirements.
• Management of Datastore (i.e. expanding, addition and configuring of Datastore).
• Troubleshooting LAN Connectivity related problems
• Installation, Configuration and administration of Windows 2003/2008 Servers
• Installation, configuration and administration of Windows XP/2000/7 Professional Client OS
• Installation, Configuration and Troubleshooting of services like AD, DHCP, DNS, FTP.
• Troubleshooting file and folder access issues on Windows server 2003/2008.
• Responsible for server deployments, which include application installations, operating system updates and security Patches.
• Installing & troubleshooting Project Software’s on Servers, Desktops & Laptops
• NAS management for backup of project data.
• Configuring Network Printers.
• Creating, configuring and Troubleshooting (Local user Account, Domain user Account, Organization unit, Group policy, Ownership files & folder permissions and share permissions.
• Adequate documentation for daily startup, shutdown and emergency
• Responding to users requests.

Confidential

Windows Server Administrator

Responsibilities:

• Working and managing the Security & Administration for 550+ servers including Windows 2000 and Windows 2003 servers.
• Managing service requests through HP Open view ticketing system and change management process
• Creation, Management & Administration of Active Directory user/Application accounts and groups in windows Server 2003.
• Troubleshooting file and folder access issues on Windows 2000 and Windows 2003 servers.
• User Data migration from one location to another.
• Managing & Administration of Exchange mailbox server.(2003 & 2007).
• Worked on Oracle Directory Service Manager
• Mailbox creation and management for user accounts in Exchange server 2007.
• Creating & managing Shared mailboxes for Shared resource account in Exchange 2007.
• Editing GPO as per customer request on their servers.
• Knowledge Installation and configuration and Troubleshooting issues related to Vsphere
• Knowledge of Building/Deployment of VM’s on ESX 3.x server using vCenter server access.
• Working Knowledge of Managing VM’s using VMware vCenter: Creating templates, Cloning VMs, VMotion.
• Follow up with the customer’s for approvals on requested dates and time for the server outages.
• Preparing monthly work status report and updating technology specific documents.

Confidential

Remote Support Engineer

Responsibilities:

• Worked as systems engineer for support and maintenance of server hardware and applications.
• Helped in preparing documentation for server deployments and configurations for application installations.
• Performed Windows server (2000/2003) installations for expansion of existing servers to handle server CPU and Memory load.
• Performed few infrastructure application installations in clustered environment as part of load balancing to handle application load and to reduce downtime.
• Worked as a hardware technician for hardware maintenance and replacement.
• Used monitoring tools for server monitoring and maintenance.
• Performed troubleshooting on windows event logs and errors for system and application event logs.
• Took active part in administrative tasks and maintenance of servers.