SUMMARY:

• Top - performing and results-driven professional with more than 16 years of experience in business analysis and quality assurance.
• Skilled at analyzing, testing and provisioning workflow engines and network inventory. Adept at documenting requested changes by developing and implementing tests.
• Known as an exceptional team player with strong interpersonal and written communication skills. Skilled at documenting and reviewing requirements as well as developing test plans and individual test cases.
• Worked with project manager and Quality Assurance Groups to outline clear requirements to gather assigned testers required for each impacted application for system, integration and user acceptance testing (UAT)
• Held responsibility in creating test plans of the assigned testing groups and reviewing with all impacted parties to get required sign-off with the assistance of assigned testing groups
• Conducted follow-up with all system requirements to confirm they were properly updated when changes were identified in A&D, test phases and after implementation
• Took part in studying, refining and signing statement of business requirement and system engineering documents
• Aided the gathering of requirements with development and other impacted applications to determine and document system specific additions and changes
• Produced system requirement document, including the end-to-end data flow through the inventory system to include all necessary changes and to satisfy business requests
• Dealt with the tracing of all requirements back to the original request for validity and correctness
• Confirmed all documents and updated changes in A&D, test phases and implementation
• Demonstrated keen attention to detail in reviewing test plans or test cases, amending the existing test cases, and writing new test cases based on provided feedback and additional functional requirements and change requests
• Performed manual test cases with automation test scripts
• Quality Center was main tool used for documenting test cases and entering any issues found during test phase.
• Directed functionality, integration , Regression and ad hoc testing
• Followed up issues, bugs, found during the system, integration, and regression testing phases
• Created matrix report to upper management on the progress of the different phases of test, including system, integration and regression
• Provided expert oversight to the entire actual testing phases through presiding meetings and chat sessions
• Assumed full accountability in reporting to the executive branch on a daily basis regarding the status of testing and open issues
• Coordinated with all Quality Assurance teams to assess Interface testing results and followed up with needed improvements
• Evaluated functional requirements and change requests
• Trained QA team to help them understand the changes to the application
• Presided over meetings with management, development and testers
• Approved tickets phases for discovered issues through their resolution using Quality Center
• Conducted testing of interfaces between the provisioning workflow application to other applications
• Evaluated the business requirements and functional specification documents to determine changes in the application
• Created test plan and test cases involving any change within the interfaces with the network provisioning workflow application using Quality Center
• Assisted reviews with testers, development and representatives of the affected interfaces to verify test plan or test cases
• Validated the documented changes with test plan through testing as well as the changes in the documents through testing the network provisioning presentation with sets of data
• Worked with Project Managers, Test Teams, Development, and Management, to write lessons learned document after release of each project to production to identify where requirements were missed, a needed application was overlooked, weaknesses in areas of the code and testing. Facilitated meetings using the lessons learned document to brain storm how to best improve processes to produce a better product in the future.

TECHNICAL SKILLS:

OS/Environments: Windows 95, 98, NT, Vista & Windows 7, OS/2; OS/390, UNIX

Databases: DB2, Oracle, Microsoft Access

Software Languages: JAVA, C, C++, C#, HTML, Cobalt, .NET

Software: Microsoft Office Suite (Work, Excel, and PowerPoint), Microsoft Project, PeopleSoft, Lotus Notes

Software Tools: IBM Personal Communications 3270 Emulator, File Aid, QMF, Quality Center, Hummingbird, Stealth (automated test tool in-house at Progressive) and EPAS, (Project Management Tool in-house at Verizon)

Software Development Processes: Waterfall, RAD (Rapid Application Development), Agile/Scrum

EMPLOYMENT HISTORY:

Confidential, Tampa, FL

Technical Analyst

Responsibilities:

• Test lead for UAT and QA test teams for small and large projects.
• Participated in review, refining and sign off of Statement of Business Requirement documents from the business.
• Worked closely with project manager and participating system contacts to set up the test team.
• Facilitated the writing of the UAT and QA test plans to ensure all requirements were included and traced back to from each test case.
• Responsible for set up of the test environments to ensure all involved applications were communicating and code moved in to be ready for the start of the testing phase.
• Oversaw the testing phase to ensure test cases were progressing.
• Participated in assisting with manual testing when needed.
• Followed up on all discovered issues to their resolution.
• Provided daily status reports to management on progress of test cases and open issues and their ETA to be resolved.
• Provided Lessons Learned document for improvements to the process.

Confidential, Littleton, CO

Systems Analyst

Responsibilities:

• Systems Analyst specifically in the Network Inventory Group.
• Participated in reviewing, refining and sign off of Statement of Business Requirement document and Systems Engineering document.
• Facilitated requirement gathering sessions with development and other impacted applications to identify and document system specific additions and changes.
• Created system requirements document to define the end to end data flow through the Inventory system to include all necessary changes to satisfy business requests.
• Created step by step detailed changes to the Inventory system in Caliber tool to assist development creating their detailed design and test to create their test plans.
• Expertise in tracing requirements back to the original request for validity and correctness.
• Responsible for verifying all documents were properly updated when changes were identified in A&D, test phases and implementation.

Confidential, Colorado Spring, CO

Systems Analyst

Responsibilities:

• Systems Analyst specifically in the Provisioning/Network Inventory Group.
• Participated in review, refining and sign off of Statement of Business Requirement documents from the business.
• Facilitated the requirement gathering sessions to identify and document system specific additions and changes.
• Created and documented detailed system requirement document defining end to end data flow through each specific system that I was responsible to include Inventory, ASR process, provisioning and all interfaces with other applications.
• Documented and provided detailed system requirements to satisfy business changes, clarify processes and specific data for development and test teams.
• Responsible to follow up with all system requirements to verify they were properly updated when changes were identified in A&D, test phases and after implementation.
• Worked closely with the clients, development and test teams.

Confidential, Colorado Springs, CO

Technical Analyst

Responsibilities:

• Technical Analyst testing interfaces between the provisioning workflow application and other applications communicating with it.
• Analyzed the user/business requirements and functional specification documents to understand what was changing with my application.
• Responsible for creation of the test plan and test cases involving any changes with the interfaces and within the Network Provisioning Workflow application.
• Facilitated reviews with testers, development and representatives of the affected interfaces to verify test plan/test cases were thorough in capturing all changes.
• Tested the Network Provisioning app with positive and negative sets of data to validate the documented changes within the test plan.
• Responsible to follow up with all QA teams to verify how successful Interface testing was and follow-up with needed improvements.
• Worked closely with the business, development and test teams.

Confidential, Colorado Springs, CO

Software/Quality Analyst

Responsibilities:

• Understanding of insurance domain process.
• Review and understand Functional Requirements and Change Requests.
• Prepared the test plans and detailed test cases for the requirements and enhancement requirements.
• Facilitated review of the test plans/test cases. Modified the existing Test cases and writing New Test cases based on the provided feedback and additional Functional Requirements and Change Requests.
• Executed manual test cases along with automation test scripts.
• Documented test results and reported test results using Quality Center.
• Conducted Functionality, integration, Regression and Adhoc testing.
• Verified fixed defects and tested all impacted modules in application.
• Executed Test Scripts in Stealth (automated test tool) for functionality Testing.

Confidential, Colorado Springs, CO

Software Quality Assurance Analyst

Responsibilities:

• Analyzed the user/business requirements and interface specification documents for all changes related to the Network Provisioning application and ASR application to create the needed test cases.
• Facilitated review meetings with development and interfacing applications to review test plans and in corporate any needed changes.
• Provided training to my QA team to familiarize them with the changes to the applications we were responsible for.
• Followed up on all issues, bugs, found during the system, integration, and regression testing phases by opening tickets in Quality Center and following up with development for resolution.
• Provided matrix report to upper management on the progress of the different phases of test i.e., system, integration and regression and impacts of discovered issues.
• Verified the new code, when possible, in production after code was implemented.
• Facilitated ‘Lessons Learned’ meetings with development and management.
• Provided support when needed by other applications when orders were needed in test or production.

Confidential, Colorado Springs, CO

Quality Analyst

Responsibilities:

• Provided quality assurance expertise on various projects in support of the Donor Accounting System.
• Gathered information from Business requirement documents and personally talking to the users for enhancements to the Donor Accounting System.
• Responsible for writing the test plan and test cases.
• Facilitated reviews with the business owners and various users to verify that the test plan and test cases encompassed all enhancements and new functionality requested.
• Oversaw the users as they tested the enhancements and new functionality before moving the new code to production.
• Followed up on all defects verifying they were resolved in a timely manner.
• Facilitated ‘Lessons Learned’ meetings after production releases to improve future releases.

Confidential, Colorado Springs, CO

Team Lead/UAT Coordinator/Quality Assurance Analyst

Responsibilities:

• Managed a team of thirteen Quality Assurance testers.
• Responsible for successful implementation of monthly maintenance releases on client/server and mainframe applications.
• Personally managed 17 releases during this time period. All releases were implemented successfully with minimal fall out.
• Provided test support for system, Interface and Integration testing involving several applications across the organization.
• Coached, facilitated and implemented training programs for software applications and testing procedures.
• Responsible for following up on all defects and making sure they were resolved in a timely fashion.
• Tracked and maintained test schedules to successfully meet project milestones.
• Coordinated testing efforts among interfacing systems for high profile projects.
• Provided a daily status report to upper management and all involved in the testing phase. Other documentation provided were QA sign off and lessons learned document.
• Interviewed and Hired QA candidates.

User Acceptance Trainer

Confidential

Responsibilities:

• Analyzed the QA test plans, user/business requirements and interface specification documents.
• Facilitated meetings with various user groups to cover all new functionality in the test plans
• Provided training to the user groups for all new functionality.
• Liaison between user groups and development groups when new functionality was not as expected.
• Provided test orders to the user groups to be able to verify the new functionality piece that pertained to their particular job area.
• Handled all issues found during UAT by opening tickets and following up with development for a timely response.
• Provided matrix report to upper management on the progress of UAT.
• Facilitated meetings with management, development and testers when UAT went into jeopardy.
• Facilitated meetings for provisioners to test the new functionality in production once the software was implemented.

Quality Assurance Analyst

Confidential

Responsibilities:

• Analyzed the user/business requirements and interface specification documents for all changes related to the Network Provisioning application and ASR application.
• Responsible for a brand new process that involved automating services to our clients. This service was going to do away with some of the written messages needed to cross connect circuits to create a path from beginning to end. 4 services were successfully implemented before the project was pulled due to funding.
• Created test plans to cover all new changes and enhancements.
• Facilitated meetings with development and interfacing applications to review test plans and in corporate any needed changes.
• Provided training to my QA team to familiarize them with the changes to the applications we were responsible for.
• Followed up on all issues, bugs, found during the system, integration, and regression testing phases by opening tickets in Quality Center and following up with development for resolution.
• Provided matrix report to upper management on the progress of the different phases of test i.e., system, integration and regression.
• Facilitated meetings with management, development and testers when test went into jeopardy.
• Verified the new code, when possible, in production after code was implemented.
• Facilitated ‘Lessons Learned’ meetings with development and management.
• Provided support when needed by other applications when orders were needed in test or production.