OBJECTIVE:

Information Technology Cyber Security or similar Network Engineer position commensurate with experience.

SUMMARY:

• Highly qualified professional offers superb decision - making skills, judgment, and outstanding initiative.
• Effective results provided using superlative management, critical thinking and analytical skills to accomplish a wide array of responsibilities.
• Exceptional skill demonstrated when working in hostile environments under high pressure and utilizing innovative techniques, solid expertise.
• Extremely focused demeanor and motivated to achieve in a competitive, fast-paced professional setting.
• Willing to travel.

SKILLS COMPETENCES:

• Communicative
• Team Player
• Customer focus
• Flexible
• Organized
• Reliable

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential

Responsibilities:

• Troubleshoot network issues with the use of Wireshark traffic analyzer tool.
• Switchport analyzer (SPAN) port configuration for network traffic monitoring.
• Maintain F5 load balancing appliances for ( Confidential ) applications.
• Decommission of cisco routers, switchport configuration.
• Monthly network password changes on all network devices.
• Use of the Remedy trouble ticketing system resolving customer issues dailyCisco Router and switches upgrades
• Monitor Network with the use of Solarwinds Orion tool.
• Supported the decommissioning of all ( Confidential ) Data Center equipment in preparation for closure Ashburn Data center facility.
• Complete Inventory of all Confidential equipment in preparation for turn-in at the Confidential warehouse.
• Create Requests for Change (RFC’s) Documents for Data Center equipment to be reviewed for approval by the Change Control Board (TSACCB).
• Co-ordinated maintenance windows (time frame) to power down Switches and other equipment pre-planned strategically.
• Maintained data spreadsheets with serial,make and model numbers, barcodes etc for accountability purposes.
• Removal of all cables and Un-racked Equipment for decommissioning.
• Co-ordinate with Project Director to provide weekly updates.
• Project completed on time.

Confidential

Responsibilities:

• Daily Monitoring Topology and Logical Network devices through Cisco Solarwinds Orion.
• Unmanaged/Manage Devices in Solarwinds
• Remote log into Switches through Putty or SecureCRT for troubleshooting.
• Use of BMC Remedy ticketing system to create and resolve network issues.
• The use of Netflow analyzer for the purpose of monitoring bandwidth usage.
• Participate in conference bridge calls during Priority 1 network outages.
• Delete/Add nodes to Solarwinds.
• Connect with Confidential for Confidential OneNet Status updates provide the updates to Critical Incident Command.
• Supported the Network team during the 2200 cisco switch refresh project 2016.
• RMA request for turn-in of devices through Cisco TAC.

Confidential

Responsibilities:

• Unsupervised, completed an 8 Week Project traveling solo across country to 16 different ( Confidential ) sites responsible for the Valcom (PA) system installs.
• Co-ordinate with site IT Specialist to setup arrival time and install of new equipment.
• Site survey.
• Pre-test old (PA) systems.
• Use of Electronic butt set and other tools to locate the tip and ring wire pair to find tone.Mount new Valcom (PA) system device in specified location.
• Test Valcom system for functionality over Ip phones.
• Unmounted Old legacy PBX equipment and prepare shipping labels and doc for pickup through FedEx at each site.
• Document all Serial numbers, make and model, Flash cards, hard drives etc.. with use of Microsoft excel spreadsheets.
• Co-ordinate by phone with project manager providing daily status updates.
• Project completed on schedule.

Confidential

Cisco Infrastructure Engineer Sr.Specialist

Responsibilities:

• Support over 45 Thousand end users nationwide for Confidential Corporation as part of the Cisco Unified Communication Enterprise Voice Support Team.
• Troubleshooting day to day Contact Center Agents and IcDesktop support issues.
• Use of the Hewlett Packard Service Manager (HPSM) ticketing system.
• Move, Add, Change and Delete (MACD) of all cisco phone devices using Cisco Unified Communication Manager 8.6 within the Cigna Enterprise Network.
• Took part in Upgrading Cisco Unified Communication Managers totaling 77 servers to version 8.6 - Project.
• Configure IP Communicators Softphone for end users.
• Volunteered to be part of the Implementation Phase 2 Prognosis Management Project, a new tool which monitors all Cisco voice network devices which initiate alerts - Go Live Project.
• Configure and troubleshoot all Cisco Unity Connection 8.6 voicemail account issues.
• Install of Cisco certificates and licenses.
• Translation patterns Session Management (SM) and Direct Inward Dialing (DID) configurations.
• Configure Cisco IP Phones 7945, 9971 Videophones, 7916, 7965 etc.
• Troubleshoot and resolve on average 70 trouble tickets a week to include priority 2 tickets.
• Use of Cisco Real Time Monitoring Tool for call tracing, auditing, analyzing and CDR reporting.
• Escalate and open priority 1 cases with Cisco TAC, Verizon or Century Link as necessary.
• Maintain accountability database of all Cisco phones licenses and voicemail user accounts updated monthly.
• Configure Single Number Reach in CUCM 8.6, which allows end users the use of Mobility services.
• Cisco C-Live user builds for Work At Home (WAH) end user.
• Remote Enterprise access through the use of Cisco AnyConnect (VPN).
• Cisco Voice Lead Engineer during On Call Rotation.

Confidential

VoIP Network Engineer

Responsibilities:

• Assist in the relocation of all Confidential Network devices and equipment from Fort McPherson GA to Shaw AFB SC.
• Installed, racked network equipment according to the design of the new Confidential Network Data Center.
• Made, ran and patched category 5-6 cable for NIPR and SIPR Networks.
• Configured Nexus 2k and 5K switches.
• Manage and Maintain all IP VoIP services and equipment for Confidential “Patton Hall”.
• Implemented, install, configured and deployed Cisco 7800series media convergence servers using CUCM version 8.0.2 from the ground up.
• Configured servers in a call manager cluster environment for 1 Publisher and 2 Subscribers.
• Install, deployed and integrated Cisco Unity servers with call manager, version 5.0 from the ground up.
• Manage and Maintain Cisco Emergency Responder version 7.1.1
• Installed, Implement Configure and Maintain Cisco Meeting Place servers.
• Install, Configured Cisco 3900 series ISR gateway routers.
• Deployed over 1900 Cisco 7975 IP Phones for NIPR/SIPR Networks. Single Site Infrastructure
• Conduct End User Training on IP Phones.

Confidential

System Administrator

Responsibilities:

• Directs personnel at 8 Air Force Bases in South West Asia with switching and communication management systems valued at $100 million.
• Implements proactive/reactive security measures, manage Securelogix Voice Protection Firewall policies supporting over 75K users preventing call fraud, war dialing, misuse of modem and fax devices.
• Manage Enterprise Voice Protection Systems (VPS) on Analog, VoIP, E-1, and 255 T-1 Primary Rate Interfaces.
• Analyze Enterprise Telephony Management (ETM) reports; ensures data integrity for isolating security events.
• Spans configurations, Alert tool configuration, Policy logs and Real Time Call Monitoring.
• Rebuild, manage and maintain Oracle Database, using Oracle 9i Software.
• Installation of Windows 2003 Enterprise Server on NIPR network.
• Manage and maintain VPS management and Data Base servers.

Confidential, Colorado Springs, CO

Network Administrator

Responsibilities:

• Oversee all networking services at multiple sites. Performed day-to-day administration to U.S. Military unclassified (NIPR), classified (SIPR), and coalition forces ( Confidential ) Networks. Install various Cisco Networking and Security devices (e.g. Cisco 7206 Routers, Cisco 3550, Netbotz etc).
• Manage all DHCP services to include IP reservations throughout Camp Victory, Camp Stryker, Camp Cropper and Camp Slayer for a user base of 8000+ .
• Manage all Cisco switching devices. Monitor all network traffic using a central managing tool, SNMP-C. Testing, Implementing port security through 802.1x for 1000+ Cisco switching devices .Created, Maintained, and managed all VLANs throughout Camp Victory, Camp Stryker, Camp Cropper and Camp Slayer for NIPRNet, Confidential, and Confidential networks.
• Supported 3rd Infantry Div migration project which resulted in completion 1 week ahead of project deadline.
• Network training classes New IOS configuration upgrades, baseline switches for NPIRNet, Confidential, and Confidential networks. Remote and onsite troubleshooting of all Cisco devices. Fiber Optic, Cat5 cable, RJ45 termination GBIC and patch panel installation.
• Install Symantec Anti-Virus updates and supporting a global Active Directory (AD) infrastructure with several thousand users, Exchange 2003 email accounts, Security/Group policies, Web-sense, Ensuring systems/devices are compliant with Information Assurance Vulnerability Assessment (IAVA), network based printers, digital senders and VOIP(CCM) Cisco Call Management Administration.
• Day to day coordination to resolve equipment and any network issues with various military units creating a good military civilian work relationship.
• Create and managed user accounts, group policies and permissions on the LAN/WAN at Camp Anaconda Iraq. Network use of Windows XP Professional. Operating system.
• Performed administration and maintenance on Domain Controller & 2003 Exchange Server i.e. security testing, threat, risk and vulnerability assessments. Installation and updates of new system software after IA. approval. Install and provide end user support for (IWS) Information Work Space.
• Configure Taclane encryption devices on Confidential network.
• Assist with installing and troubleshooting the DSN phone communication network provided by the CMN node maintaining work orders (trouble tickets) with the use of Remedy User Application database.
• Assistant Team Lead at Forward Operating Base. Mosul Iraq. Mission essential operations in support of MNF-I, sometimes in hostile environment situations, 12+ work hour days.

Confidential

IT Service & Support

Responsibilities:

• Expert use of the SOLITAIRE Turbo and Omni Clone duplication of EIDE, IDE and Ultra - DMA drives for multiple operating systems.
• Basic desktop configuration, installation and technical support as needed.
• Developing action plans to work with the needs of the client to include relocation of equipment.
• Tracked and documented customer calls for rapid resolving technical support problems.
• Maintain contact with TSC (ISS) Department G6.point of contact (POC). Perform tasks in relatively predetermined job scope capacity and in a timely manner.
• Perform troubleshooting, repair and maintenance of hardware and software Dell systems and devices.
• Reporting project status to senior management.
• Performed roll outs installing customer equipment

Confidential

System Administrator

Responsibilities:

• Manage activities and database, Legacy reports, Data Flow and site loading spread sheets
• Performed multiple Network task such as User Roles and Responsibilities, upgrades, security patch downloads.
• Identify and resolve system performances by troubleshooting network configurations and devices at the 2nd support level.
• Responsible for User Friendly Training ( Confidential ) on all upgrades, software updates, applications and equipment.
• Perform User Acceptance (UAT) and System Integration (SIT) Test. Perform and maintain inventory administration costs and equipment.
• Training documents install base documentation for using Mobil Field Service (MFS), service request and Turbine configuration management.
• Configured, maintain software. Project team player in current Confidential GoLive Project consolidation of IT architecture, software demands, software adaptation and software tests utilizing Oracle 11i Business Suite.