Network Support Engineer Resume Dallas, TX - Hire IT People

SUMMARY:

Highly motivated, self - directed telecommunications professional with over 20 years of experience maintaining Confidential, Confidential and Nortel switches and equipment and a comprehensive engineering background.
Strong expertise in installing digital switches, managing demanding projects, Confidential with vendors and technicians to ensure industry standard compliance, and leading teams to achieve goals within budget constraints.
Demonstrated technical and management skills that enhance productivity and drive sustained business performance.
Digital Switch Installation Project Management Team Leadership PRI Trunk Monitoring Loop Back Testing Switch Surveillance & Upgrade Alarm Ticketing & Monitoring Staff Training High Level Translations NOC Expansion Alarm System Installation Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential

Network Support Engineer

Responsibilities:

Implemented surveillance of Confidential 31 switches using NETCOOL and PROCOM
Performed PRI trunk monitoring and intrusive loop back testing using Net analyst
Conducted remote DS1 Monitoring and loop back testing
Managed ticketing of alarms using Clarify and Confidential
Monitored CSG Alarms using SS7 Confidential

Confidential, Dallas, TX

Network Support Engineer

Responsibilities:

Conducted on site training for NOC Technicians and worked with high level translations
Served as Network Subject Matter Expert for the maintenance, surveillance and operations of the network of Confidential switches
Functioned as Project Manager for switch upgrades and NOC expansion of day to day work procedures
Implemented a Network Operation Center to facilitate surveillance of Confidential operational switches
Corrected High Level translations in Confidential switches
Collaborated with Telecom Engineers and Confidential to resolve switch problems

Confidential, Dallas, TX

Communications Technician

Responsibilities:

Monitored 5ESS, DMS, and Confidential switches for alarms and generated equipment tickets
Monitored operations integrated digital translations (ISDN) BRI and PRI services on Confidential and Nortel switches
Worked with customers on problems resulting from usage of PRI trunks and BRI ISDN lines
Maintained smart multiple digital trunks and resolved field technicians and vendor usage issues
Administered software translations into the Confidential, Confidential and Nortel switches
Installed and retired building alarms systems and performed periodic software backups on 5ESS, Confidential and Nortel switches