PROFESSIONAL SUMMARY:

• To obtain a position with an Information Technology, L1/L2 Software and Applications Monitoring and Support, Networking, Windows System Administration, and System Security that has a dynamic and challenging environment where I can utilize my computer hardware, software, and networking skills and learn exciting new technology and business strategy.
• Six to Eight Bullet points: years of experience, technical experience, domain skills, etc
• Over 8 years of technical experience.
• Experience in trouble shoot computer and application related issues.
• Provide excellent customer support to internal and external customers.
• Build professional relationship with client.
• Create and generate process of IT support knowledge documents based on IT support responsibility.

KEY SKILLS AND KNOWLEDGE:

Communication and Networking: WAN, LAN.

Databases: SQL 2008

Hardware: PC Computers, Server, Routers, Fire Wall, POE Switch, Patch Panel.

Operating Systems: Windows 7, 8.1, 10, Server 2008, 2012, 2016, Ubuntu, Fedora, iOS

Software/System Architecture: VMware, Hyper - V.

Call Center and Help Desk: Tier 2 support, L2 support.

Office Productivity Tools: Confidential Office 2010, 2013, 2016.

Technical Documentation: Knowledge Documentation. Reports.

EMPLOYMENT HISTORY:

Confidential

Responsibilities:

• Understands the IT infrastructure of Confidential and help with the team to migrate Confidential employee email from On-Prem to cloud Confidential Office 365.
• Migrated over 5K user’s mailbox and 1,500 shared mailbox to Office 365 cloud.
• Setup AAD Connect on AD server and sync user account to Office 365.
• Assign appropriate Exchange license to user account and share mailbox.
• Create new DLP Rules in office 365.
• Maintained Mailbox delegation of user’s mailbox.
• Building a Knowledge Base documents of support Confidential Office 365 Exchange environment for Confidential customer and IT department as well as Confidential future projects of Office 365.
• Learn and understand Service-Now ticketing systems of Confidential .
• Generate report for current support Incidents and Tasks responsibility of Confidential Messaging team.
• Developing and implementing a Continuous Services Improvement lifecycle approach.

Confidential

Responsibilities:

• Provide support of Office 365 Exchange to small and midsize business USA and international.
• Support all Confidential customer’s new Domain setup and domain related issues.
• Setup new and old Skype for Business related issues.
• Provide project technical leadership for engineering support team providing level 2 and level 3 issues
• Troubleshoot, identify root cause and resolve complex problems.
• Understand the requirements and design for assigned components.
• Work directly with the client and business users
• Support all One Drive for Business related issue.
• Support SharePoint related issues.
• Support all Architecture for Identity Federation, Directory Synchronization & mail migration. Azure and AD Sync with Office 365 Exchange.
• Setup small and midsize business domain in to Office 365.
• Setup appropriate subscriptions and user licenses of small and midsize business.

Confidential

Orthopedic Doctor

Responsibilities:

• Developed and delivered management value added consulting and strategic technology infrastructure solutions.
• Install the Patch Panel, POE Switch.
• Install and configure Server 2008 Enterprise on Server.
• Install Windows 7 Professional OS in Client computers.
• Joined all client computers on to Domain.
• Create and managing an Active Directory, Users, Groups, Computers.
• Customized the Group policy.
• Install and manage Network devices.
• Install and configured Network backup.
• Install and configured Sonic Firewall.
• Experience in migrate users email to cloud Confidential Office 365.
• Create and configured users and group in Online Exchange 365.

Confidential, Richmond, VA

Project Engineer/Windows Administrator

Responsibilities:

• Assist with ITIL Incident Management Team to identify the root cause of issue and resolved the issue in minimal time.
• Developing and implementing a Continuous Services Improvement lifecycle approach to more effective business and ITIL IT alignment.
• Troubleshoot, identify root cause and resolve complex problems
• Ensure that the team complies with standard operating procedure, alerts monitoring, etc.
• Generate hourly and daily reports from the incidents and provide analysis.
• Experienced with Incident, Problem and Change management processes.
• An agility to respond quickly and efficiently to changes with minimal disruption to business and ITIL IT manner.
• Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize engineering. Creating statistical reports and performing analysis on a daily and weekly basis for areas of responsibility.
• Accurately report time, status and metrics related to assigned tasks.
• Providing regular incident and change notifications (planned & unplanned) to impacted lines of business and senior managers with appropriate data including business impact, application affected and relevant details regarding incident resolution.
• Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.
• Installed and configured Splunk on Server.
• Logged in via Citrix to Windows and Wintel Server for diagnose the applications and Server Hardware.
• Worked with HP Ticketing system.
• Monitored over 300 plus critical applications. Such as Mortgage, ETO, ECM, COAF, CARD, BTS, Bank, and many more.
• Monitored performance and user experience for virtually any application - Confidential Exchange, Active Directory, IIS, Database, Credit card, Mortgage, Bank and more.
• Monitored server hardware faults and across platforms - Windows, Wintel - UNIX, Linux and more.
• Join to Phone Bridge with deferent team and mangers when any critical issue occurs including Cyber attach.
• Provided guidance on what to monitor and optimal thresholds.
• Include customizable dashboards and reports showing trends, capacity, and performance.
• Have been following the documentation for HPSM, Alive and BAC (for monitoring purposes) and have tried to master my expertise on those applications to provide maximum value to the service that I deliver to the customer.
• Monitored the Network traffic using ARX Console and Peakflow tools.
• Also trained junior members of the team.

Confidential

Consultant

Responsibilities:

• Lead experienced in migrate users email to cloud Confidential Office 365.
• Created and configured users and group in Online Exchange 365.
• Involved in implementation and administration of Active Directory.
• Extensive experience in setting up Windows accounts, Test User accounts and trouble shoot user accounts.
• Designed the Active Directory Forest and Domain Structure.
• Involved in Monitoring, Optimizing and Troubleshooting Active Directory Performance and Replication.
• Actively involved in Implementing, configuring, managing and troubleshooting the Local / System Policy in Windows 2008 environment
• Involved in installations and connectivity of Windows Server 2008 network.
• Implemented and administered Windows 2008 Network Infrastructure.
• Performed security designing for the Windows Server 2008 network.
• Involved in installing, configuring and troubleshooting DNS, Confidential, WINS and Network Protocols.
• Involved in Troubleshooting, Administration, monitoring Performance and network utilization.
• Configured Remote Access Server to enable users to log on remotely to the Office
• Actively involved in desktop support and maintenance activities.
• Involved in training in-house staff.
• Maintained and add new Network Devices.

Confidential

Responsibilities:

• Configured and installed VOIP Cisco phone systems.
• Have a strong experienced for creating and manage user’s mailbox in Confidential Exchange 2010 on physical server and Office 365.
• Have strong lead experienced to work and migrated corporate email on to cloud ( Confidential Office 365).
• Migrated POP/IMAP email on to Confidential Online Exchange ( Confidential Office 365 Cloud).
• Created users account on Active directory and synchronize users account via online Confidential Synchronize tools to create users account on Confidential Exchange Office 365.
• Synchronized all communication devices / Touch Pad with corporate / Exchange email.
• Handled the tasks of advising users by interpreting problems and technical support for hardware, software, and networks.
• Responsible for troubleshooting hardware and software issues, adding new equipment as well as installed and configured networking systems.
• Performed responsibilities of building, maintaining and providing security on routers and firewall.
• Handled the tasks of designing and managing system-level Wide Area Network and LANs.
• Responsible for planned, designed and coordinated the various components of enterprise network system.
• Handled the tasks of writing up-to-date documentation for network software and operational procedures.
• Communicated with users to determine requirements and to define network solutions to meet their goals.
• Performed the tasks of assist network specialist in establishing network methods and procedures including hardware, software, and communication devices.
• Handled responsibilities of developing and maintaining disaster recovery procedures for the network and network resources.
• Perform evaluation as well as provide recommendations for network software and hardware for the enterprise system.
• Performed installation and maintenance of network cabling, network software.
• Handled the tasks of configuring Win XP/ Win Vista/ Win 7 on network.
• Maintained server’s backups, using Symantec 2011 NET backup and Carbonite software.
• Updated and install server 2003 and 2008 OS patches.
• Maintained Confidential Server, PRINT Server, FILE Server, DATABSE Server and EXCHANGE Server 2010.
• Performed regular backups for Exchange 2010 server.
• Managed and created a new Active directory, Domain controller, Users and group, and Rolls.
• Supported user’s computer and company software’s.
• Installed, troubleshoot, and maintained routers.
• Supported network services relating to desktop connectivity.
• Generated and maintained operating systems.
• Provided technical support services for computers.
• Trouble shoot, maintained and run Ethernet cable from Server room to cubicles.

Confidential

Responsibilities:

• Installed and configured a local and network printer.
• Confidential Office products. Worked in the VPN environment.
• Worked with Peregrine ticketing systems.
• Trouble shoot and reset the RSA Token (VPN) login information remotely and onsite.
• Installed and configured Wi-Fi card and login to a VPN network. Installing a Cisco communicator.
• Imaged computers from the server. Installed third party software in user’s computer via remote login.
• Add / changes profile for new / existing user in to Point sec.
• Configured Cisco IP communicator. Install and configured PIV card.
• Managed anti-virus software, and remove virus from virus infected computers.
• Backup and restore user’s sensitive data if need via Iomega Net backup.
• Maintained end user’s computer system on daily basis.
• Installed and trouble shoot Confidential Office 2010.
• Installed and reimaged Confidential OS on user’s computer.
• Supported and Installed third-party software on user’s computer.
• Synchronized and trouble shoot user’s Blackberry.

Confidential

Responsibilities:

• Maintained Confidential Server, PRINT Server, EXCHANGE Server, FILE Server, and DATABASE Server. Knowledge of Active directory, Domain controller, Users and group, and Rolls.
• Worked with ticketing system.
• On Linux systems handled the tasks of maintaining data files and monitoring system configuration to ensure data integrity. Responsible for evaluating, defining, gathering, testing and delivering Linux platform solutions.
• Researched and developed technical solutions to support and optimize client/server/infrastructure technology on Windows platform.
• Worked as a team with the client and other contractors to identify, present, and resolve issues with current architecture and foreseeable future issues with limited supervision on Linux systems. Provide Active Directory account Administration that includes creating, deleting and modifying accounts.
• Installed PRINT server and TERMINAL Server with Server 2008 OS, SQL2008 and Navision 5.1version. Migration all Servers from Server 2003 to Server 2008. Over the user’s desk to help all users to resolve the computer related, include install software applications, and change physical memories, hard drives in HP and Lenovo computers. Helped users to resolve their computer related and their login problems over the phone (Level 1). Showed users how to use, convert and save in to deferent files format from Excel to Word, and how to convert files to PDF format.
• Trained users, how to work with Confidential 2007 Word, Power point, Excel, Outlook, and also upgraded Confidential Office 2007, and installed Confidential Office 2007 latest patches in order to fix bugs. Setup Outlook 2007 email with Exchange. Advanced knowledge of installations, upgrades and troubleshooting of Windows Server 2003/2008 & Web application Servers.
• Resolved hardware and software-related problems with Linux installed server and computers, as well as perform system backup and recovery. Evaluate and install new software releases, system upgrades, and patches within a configuration management framework on Linux systems.