SUMMARY

• Highly accomplished and certified IT professional with more than 15 years of expertise in the information technology industry.
• Knowledgeable IT manager and project leader with strong experience in simultaneously managing and implementing cross - functional, multifaceted IT projects.
• Equipped with a seasoned ability to develop peak performance optimization, administer crisis management, manage multi-site operations, and orchestrate best practices and benchmarking. Extremely adaptive to various-sized businesses and corporations, systems and applications.

PROFESSIONAL EXPERIENCE

Confidential,Austin,Texas

Senior System Administrator/Project Manager

• Lead and streamline global corporate IT staff for all information systems and applications. This includes, but is not limited to, system administration of MS applications (Lync, Exchange, Office 365, Azure, SQL, SCOM, SCCM, WSUS, SCVMM, etc.), VoIP telephony, AWS, web applications, hosting, hardware, databases, connectivity, security and other various application systems. Provide tier 3 support for 1,000-plus employees, 500-plus virtual machine servers (both Hyper-V and VMware) and 1,200-plus workstations in 20 office locations spread across the globe in all time zones.
• Reduce 80% of redundant and unnecessary historical corporate data spanning across 2 datacenters and all 20 office locations by developing and implementing an official corporate retention and backup strategy for file servers, file shares, email and user data.
• Achieve 10-15% cost reduction on maintenance and renewals of hardware and software by negotiating pricing and fees, while managing vendor relations, contracts, agreements, support and licenses.
• Controlled and coordinated successful transitions for opening two international corporate offices; mergers and acquisitions, while managing the integration of 250-plus employees, systems and applications.
• Edified executive team of environmental risks after full evaluation of all locations’ physical systems and applications, taking into consideration the locations’ primary business purpose. Documented data and project roadmaps for the cleanup of 70%-plus of aging hardware and warranty, and 23% of end-of-life systems.
• Collaborate with helpdesk managers, the network architect and other staff to improve employees’ efficiency and reduce service desk requests’ SLAs by 25%.

Confidential,Austin,Texas

Senior/Lead System Administrator (Consultant)

• Oversaw and remediated the infrastructure’s network- and system-related issues. The infrastructure was 98% virtual on VMware ESX 5.1, Dell blades and switches, Cisco UCS, Cisco Nexus 7000 and switches, EMC Data Domain, and VNX storage. There were approximately 28-plus ESX hosts, 400-plus virtual Windows servers, 450 VDI workstations and 80-plus Cisco/Dell routers and switches. Exceeded the IT team’s overall efficiency by managing all core server/system applications, included, but not limited to, McAfee ePolicy Orchestrator (ePO) antivirus and encryption server, MS Exchange 2010 server, Cisco IronPort and Industrial Security Appliance (ISA) devices and servers, IIS web servers, MS SQL servers and other additional servers and applications.
• Established and administered the company’s first baseline risk assessment report by collaborating with risk assessment project managers and auditors. Installed, configured and executed the risk assessment application and also evaluated the entire infrastructure state. Assessment was primarily for the current state of the physical environment, hardware, software, licenses, firmware, drivers, patches, network traffic, EOL hardware and software.
• Spearheaded the overhaul of monitoring systems to monitor critical systems, applications and services, which resulted in five clear dashboards that molded and transformed to become the company’s first official network operations center (NOC).
• Improved database ETL and reporting times by 30% for production and development systems that were critical to the business and to the company’s custom applications.

Confidential,Baltimore,Maryland

Senior/Lead System Administrator (Consultant)

• Led system administrators team and troubleshot systems, workstations and applications-related issues within the VMware ESX v5 cluster and VMware Horizon View v5 virtual desktop infrastructure (VDI). Provided assistance with data center migration and relocation projects, which consisted of migrating servers, applications, workstations and users. Managed and troubleshot system- or user-related issues on Citrix XenApp application servers. The environment spanned across multiple datacenters, domestic and international regions, and offices that supported 500-plus employees, workstations and servers.
• Expanded service desk automated flows and increased overall resolution of tickets by 65-80% by reengineering ManageEngine suite applications, which included Active Directory, password manager and service desk applications within the suite.
• Produced more than five major IT policy documents (e.g., IT security policies, employee knowledge series, mobile device management (MDM), new employee on-boarding, and service desk training and escalation) by leading the project to update MS Visio documentation, policies and procedures.
• Implement and manage unified communications technology, which consisted of VOIP, SIP trunks, Polycom HDX, and phones and applications integrated with MS Lync and Outlook. Collaborated with other engineers and architects for application go-live executions, process changes, change control executions and BCP updates.

Confidential, Falls Church, Virginia

Senior IT Engineer

• Maintained compliance for ISO 20000 certification, which included management of capacity, service continuity and availability, incident and service request, service level agreements, information security, configuration, release and deployment, troubleshooting and change control. Also included service reporting, budgeting and accounting for IT services. Supported all corporate services, including email, web hosting, databases, backups, IDS/IPS, virus and spam protection, AD, DNS, DHCP, VPN, network management and wireless networking services. Provided tier 3 support for 350-plus employees, 100-plus servers and 400-plus workstations in multiple offices throughout the US. Hired, trained and delegated tier 1-2 support engineers to manage service desk tickets and escalation.
• Converted 100% of networking, monitoring and management devices and applications by planning and implementing new Symantec Endpoint antivirus cloud monitoring, antivirus server and clients; SolarWinds’ monitoring server; Wasp asset management server; Barracuda Spam Firewall 400 for email spam filtering; and Palo Alto (PA-500) firewalls.
• Converted 95% of the environment to virtual machines by upgrading infrastructure to VMware 5.5 architecture. Configured and implemented Windows Server 2012 R2 environment, Windows Server 2012 AD, MS SQL Server 2012 server farm, MS SharePoint 2013 and MS Exchange 2013 (DAG), Cognos, Deltek GCS, Deltek Time & Expense and Sage ABRA (HRMS).