System administrator Resume Alpharetta,GA - Hire IT People

SUMMARY:

I am a System Administrator with over 6 years of experience troubleshooting and supporting many different IT departments in Education, healthcare, and telecommunications.
I am a top - level troubleshooter with wide ranging experience across most industry standard software and hardware environments.

PROFESSIONAL EXPERIENCE:

System administrator

Confidential,Alpharetta,GA

Responsibilities:

Promoted - I was promoted to System Administrator where I provided support and administration for our different technologies.
Hands-on administration of Windows Server, Active Directory, Exchange and SharePoint.
Provide Layer 3 support for HIM business applications systems.
Provide Layer 2 and 3 support for VOIP phone system.
Enterprise Level Administration of Microsoft Networks, Servers, Active Directory, Group Policy, DNS, DHCP and TCP/IP.
Responsible for giving layer 3 support for endpoint protect and backup solutions (Kaspersky and Druva).
Perform ongoing performance tuning, and resource optimization as required.
Created servers and virtual machines to be used by different colleagues in our organization.
Participate in both project and service improvement initiatives as well as other duties as assigned.

Support Service engineer

Confidential,Alpharetta,GA

Responsibilities:

Assist colleagues and clients by providing quality technical support via telephone and email.
Hands-on experience administering and creating accounts in Microsoft Active Directory 2008/2012
Responsible for service request ticket creation, routing, tracking, updating, escalation, resolution, and completion in a professional and timely manner.
Administer desktop computers, printers, smartphones, security updates and patches.
Maintain basic knowledge of current versions of the company’s proprietary applications, such as, PrecyseCode, PrecyseNet, PrecyseScan and PrecyseType.
Monitor of system activity on end users machines.
Work with IT team to plan, coordinate, implement, and maintain oversight for aspects of the Information System infrastructure.

NOC TECHNICIAN

Confidential, Atlanta,GA

Responsibilities:

Promoted to the CNOC at Confidential where I provided customer-facing technical support with a focus on supporting complex network solutions
Act as the primary customer point of contact throughout the life of a ticket, and provide customer with regular status updates on ticket progress.
Maintain a strong working understanding of voice network architecture, network/circuit testing processes, IP networking fundamentals, T1 and DSL installation/trouble-shooting procedures.
Troubleshot varying issues and devices in Confidential ’s core transport, IP, and voice/switch nationwide infrastructure.
Perform incident management reports functions for all backbone network incidents.
Technically and logistically coordinate the recovery of failed network elements .
Interface with customers, engineers, vendors and technicians to resolve trouble reports.
Use programs like Netcool and Remedy to take data from multiple sources to quickly diagnose the event to a root cause.
Provide detailed root cause analysis as needed for network events.
Our NOC team was responsible for internal communications related to network events and outages.

EdP tECH SUPPORT SPECIALIST

Confidential, Statesboro,GA

Responsibilities:

Install, configure, and maintain various amounts of network hardware such as Cisco Switches (3550, 2950, 2960, 3750, and etc.) and Access Points .
Conduct site assessments that involved planning and buying of equipment that would be needed to fulfill the networking needs of the consumer.
Create and document drawings and maps for the placement of networking equipment for the campus.
Manage and Support Cisco 5508 Wireless Controllers on campus that supported over 200 access points.
Manage, support, and monitor network performance for over 30 different administrative and residential buildings located on campus.
Oversee a team of people responsible for troubleshooting and documenting networking problems on campus and ResNet networks.
Implement and manage (P2P) infringement software (i.e. Audible Magic) on the campus network.
Support and maintain DHCP/DNS administrations.

Graduate Assistant

Confidential, Statesboro,GA

Responsibilities:

Provide tutoring and lab assistance for students in the Department of Information Technology
Assist the Department of Information Technology professors in teaching, grading, labs, and tutoring.
Educate students on the LAMP architecture and how to maintain and develop their own web servers.
Manage tutoring lab for students in Intro for IT and web site design classes.
Train students in using apache, html, SQL in Introduction to Information Technology and Web site design.

Student assistant

Confidential, Statesboro,GA

Responsibilities:

Tutor and provide lab assistance for Web Page Development and Web Application Design.
Provide customer service to office visitors, staff, and faculty.
Manage tutoring lab for students in Intro for IT and web site design classes.