Senior Systems Engineer Resume Redwood Shores, CA - Hire IT People

SUMMARY:

More than 15 years IT experience in small to Fortune 50, high tech companies.
Outstanding track record in building servers on - premises and in the Cloud.
Proficient in troubleshooting, prompt in delivering superlative systems and customer support.
Hands-on experience of building, maintaining servers and networks.
Solid understanding of Windows/Unix/Linux operating systems.
Strong project management skills to handle multiple tasks concurrently under pressure.
Excellent communication and interpersonal skills in team environment and working independently.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Redwood Shores, CA

Senior Systems Engineer

Responsibilities:

Tech Ops duties includes refreshing software in Sandbox, Prod and Staging environment.
Deploying releases every alternate month using Jenkins/Chef. Installing patches.
Monitoring 800 Windows servers in VMware and 40 servers in AWS environment.
Troubleshooting customer issues in SAAS environment. Resolved 400 tickets in 3 months.
Running MS SQL queries and performing point-in-time restores.

Confidential, Redwood City, CA

System Administrator/ Command Center Lead

Responsibilities:

Provision and maintain Linux and Windows servers in a 100% AWS cloud environment (EC2, S3, IAM, CloudWatch, VPC, ELB, Auto Scaling, AWS CLI).
Maintain system performance, monitor, analyze with New Relic & Splunk. System tuning, troubleshoot system errors, and respond to service outages monitored by New Relic, Ops Genie, and AWS CloudWatch.
Setup and configure Splunk forwarder agents on Linux and Windows for log aggregation.
Design security and operational policies (SOC/PCI) by developing infrastructure security access and system specifications.
Identity and access management using Confidential Direct Control & SSO. Secure Windows and Linux systems by tuning system access control, user privileged access, privileged commands to run, and services to use. Secure identity access across on-premises systems, cloud, and mobile applications
Develop HA with continuous site operations. Fault Tolerance, AWS ELB with Auto Scaling.
Perform routine back-ups of AWS Snapshots and Volumes using Cloud Protection Manager
Use configuration management tools like Puppet.
Worked on daily Fresh Service tickets and approved change requests.

Confidential, Sunnyvale, CA

Senior/Principal Support Engineer / Technical Support Manager

Responsibilities:

The single point of contact for all Confidential server suite escalation cases from Sales/Professional services. Ensured cases were resolved quickly with complete satisfaction. Became “The goto” person in Support.
Managed all management facing critical cases in the US region.
Primarily responsible for raising the customer satisfaction levels to unprecedented heights (> 90%)
Assisted sales in reaching their targets every quarter by working on critical evaluations.
Provided extremely quick and crisp responses for onsite Professional Services and System Engineers.
Hosted and triaged webex for Engineering & customer for support bugs. Wrote summary and KB articles.
Provided technical account management (TAM) for top 10 accounts.
Wrote the maximum number of Knowledge base articles every week
Conducted weekly case review meeting with support team to provide guidance on the next steps.
Conducted weekly escalation case management (ECM) meetings with Engineering to go over critical issues.
Managed a team of 7 support engineers and raised the quality of support by arranging technical training in house.
Won the 1st Sales achievement award in 2011.
Played a major role in Confidential certification program by contributing questions and scenarios.

Confidential, Milpitas, CA

Network Administrator

Responsibilities:

Involved in IT-related merger projects includes domain integration, email migration from Exchange to Lotus, Unix (nis) migration and helpdesk consolidation. Worked with team in rebuilding data center and assisted in a building move.
Level 1 and 2 support to Engineering. Top performer in team and constantly winning awards and accolades from managers and internal users.

Confidential, Santa Clara, CA

Sr. Network Engineer / Unix System Administrator

Responsibilities:

Using jumpstart, set up Confidential Ultra 5 machines running Solaris 6 for new hires.
Responded to customers’ service requests (CSR’s) in 56 servers, 250 workstations, 600 user environment.