IT Expert/Analyst Resume Reading, PA - Hire IT People

SUMMARY:

Results - oriented, technically sophisticated network and systems analyst with demonstrated success supporting hundreds of mission-critical applications to meet performance goals. Collaborate with cross-functional colleagues across business and technical areas to facilitate project planning and implementation, application testing, and problem resolution. Monitor system security to eliminate threats/vulnerabilities impacting internal/external user access.

AREAS OF EXPERTISE:

Network & Systems Monitoring
Implementation/Deployment Planning
Technical Support/Problem Solving
Performance Improvements
Project Management/Delivery
Upgrades, Migrations, Testing
Information Security Solutions
End-user/Stakeholder Communication

TECHNICAL PROFICIENCIES:

Platforms: Windows, UNIX, Linux

Software: Microsoft Office Suite, MoveIT, Connect Direct, Synergy Document Imaging, Unifi, Other Banking/Financial Industry Software

Security: Antivirus Tools, Remote Docs Secure Document Delivery

PROFESSIONAL EXPERIENCE:

Confidential, Reading, PA

IT Expert/Analyst

Technical Scope: Santander Banking Systems, Microsoft SQL Server 2008, Citrix, Datavision, MoveIT FTP, Connect Direct Mainframe, Synergy, CRA Wiz

Responsibilities:

Played key role in coordinating enterprise-wide system upgrade to Synergy document imaging system with 5K users; interfaced with engineering team to develop SMS update package for client software to enable viewing of reports and stored images.
Conducted in-depth analysis of CRA Wiz application requirements and tested upgrade as part of large-scale migration to SQL 2008.
Contributed to seamless integration with Santander network by configuring almost 4K file transfer jobs.
Interfaced with CBC Innovis to coordinate credit report enhancements to increase accuracy; tested changes designed to decrease requests for credit deletions and reduce costs.
Identified and collaborated with internal security and vendor to eliminate security risk in RemoteDocs application used to send loan and other data to customers via third-party host.
Collaborated on planning teller balancing software upgrade for 700+ branches; addressed storage space needs and application accessibility globally via Citrix.
Partnered with business unit to test ATM provider migration as necessary.
Assisted with regulatory compliance projects involving FIC, FRS, FRY14, CCAR, and LCR; set up multiple file transfers to relay data and ensure timely execution.

Confidential, Wyomissing, PA

System Analyst/Administrator

Technical Scope: Unifi Mortgage System, Citrix Servers

Responsibilities:

Implemented system upgrades to 22 production servers, 18 disaster recovery servers, and eight development servers; collaborated with engineering team to ensure compliance with DR requirements.
Assisted with server refresh and Citrix server addition project by ensuring adequate server environment.
Designated project manager interfacing with Fiserv to develop and implement custom interfaces to Unifi system.
Provided support to legacy system and assisted in deployment/implementation planning for launch of Unifi.
Closed knowledge management gap by writing technical documentation from scratch for day-to-day application support procedures, as well as loan creation instructions.
Developed expertise in multiple application systems to provide comprehensive support to banking operations.

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It Expert/analyst Resume

Reading, PA

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