SUMMARY:

To use my skills and potential to assist an organization in achieving its goals while seeking a long term career with optimum growth. This objective would be supported by my technical qualifications and Certifications in addition to the vast Information Technology Skills/Knowledge, inter - personal skills, and communication skills.

JOB EXPERIENCE:

Confidential

SCCM Administrator

Responsibilities:

• Create, manage, and administer SCCM OSD deployment process including the driver library. Group Policy and Active Directory replication.
• WSUS for both desktop and servers. WIM image environment via SCCM. WIM image via WAIK/ADK toolset. USB/PXE booting environment for SCCM imaging. Preboot WIM booting environment for SCCM imaging.
• Create and administer advertisements, programs, collections, and custom reports in SCCM.
• Troubleshoot failed SCCM deployments and SCCM health issues.
• Administer SCCM software delivery including various methods such as running advertised programs, machine targeted, user targeted and large scale deployments.
• Administer the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, backups, restores, software delivery, client heath, reporting, boundaries and bandwidth settings.
• Administer and support WSUS environment, including approving, testing, and deploying updates via WSUS in SCCM and troubleshooting failed updates; maintenance windows and staggered updates deployments. Manage and administer SCCM client health including the process of getting clients healthy.
• Manage and administer SCCM desired state.
• Perform general SCCM administration and troubleshooting.

Confidential

Desktop Support

Responsibilities:

• Service Now Ticketing System
• Good For Enterprise
• Duo Mobile
• Local Printer Support
• Network Printer Support
• Cisco IP Phone Support
• Symantec Endpoint Protection
• Sophos Encryption
• Shoretel VoIP Administration
• GPO Administration on Windows Server 2008 R2 and Windows Server 2012
• VM Ware Support
• Linux ESX Administration
• Data Center Support
• Static IP Administration
• Creating, Sysprepping, Uploading & Downloading Laptop/Desktop Images
• WebEx Support
• SharePoint Knowledge
• Domain Administration
• Domain Controller Configuration
• Windows XP/Vista/7 Support
• Blackberry Exchange Server Support
• Windows SCCM 2007 Server Support
• McAfee Anti-Virus 8.8 Support
• Windows Remote Assist Support
• Remote Desktop Support
• Active Directory and Net IQ DRA Support
• VNC Client/Viewer Support
• Team Viewer VPN Support
• Microsoft Office 2003/2010/2013 Support
• Windows XP/Vista/7 Support
• Blackberry Exchange Server Support
• Windows SCCM 2007/2012 Server Support
• McAfee Anti-Virus 8.8 Support
• Windows Remote Assist Support
• Remote Desktop Support
• Active Directory and Net IQ DRA Support
• VNC Client/Viewer Support
• Microsoft Office 2003/2010/2013 Support
• User Permissons/Account Creation/Deletion Support
• Cisco/Avaya VOIP Support
• Networking Support (Data Cabling/Patch Panel Support)
• Blackberry Devices (All Major Models Used In Government Environment)
• Network Printer Support (Setup/Modifying)
• Local Printer Support (Setup/Modifying)
• Network Connectivity Support (LAN/WAN/VPN)
• Cisco RSA Administration/Support
• Hardware Support (Hard Disk/RAM/Motherboard/Video Card)
• VPN Software Support (Cisco Systems VPN Client & Cisco Anyconnect)
• Email Distribution Lists (Creating/Adding Members/Removing Members)
• Public Folder/Resource Mailbox Support
• Adobe Software Support.
• Java Software Support
• Batch Files knowledge
• Network Scanner Support.
• Local Scanner Support
• Internet Explorer (IE 8/9/10/11 Support)
• Google Chrome Support
• Anti-Virus/Malware/Trojans/Keyloggers Support
• Network Shared Drive Support
• DNS/DHCP/Static IP/Default Gateways/IP addressing Knowledge

Confidential

Responsibilities:

• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configured software to connect to Internet application servers.
• Provided training to clients in the use of system and applications as related to Internet.
• Obtained general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Performed creation of new accounts using company provided software tools.
• Experience with hardware and software issues
• Experience Supporting - Windows XP, Windows Vista, Windows 7, Microsoft Office 2003, Microsoft Office 2007. Exchange Server 2003, Active Directory, Avaya VOIP Phones, Network Printers, Desktops, Laptops, Blackberry, Cisco Routers & Switches

Confidential

Field Support Technician

Responsibilities:

• Received and responded to workflow requests in the form of trouble tickets through the Remedy ticketing system.
• Performed installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
• Organized and addressed assigned tickets in appropriate priority order.
• Drove site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it related to the desktops.
• Supported corporate I.T. as “the hands" on the site to address issues with voice and data infrastructure.
• Responsible for developing site level standard operating procedures and supporting documentation.
• Experience Supporting - Windows XP, Windows Vista, Windows 7, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010. Exchange Server 2003, Active Directory, Avaya VOIP Phones, Network Printers, Desktops, Laptops, Blackberry, Cisco Routers & Switches
• Day to day maintenance and troubleshooting of all IT related equipment and services
• Communication with remote technical teams locally and around the globe
• Ensuring minimum downtime on production
• Setting up video / audio conferencing for remote office/partners
• A dhering to SLAs
• Other Field support duties and responsibilities as deemed necessary to support the business
• Periodic hardware and software maintenance / Upgrades
• Restructuring resource allocation as per partner/company requirements.
• Client Application Troubleshooting/Resolution
• Network Troubleshooting
• Maintaining 5,000 + Employees in Active Directory
• Basic Avaya Site Admin Duties/Tasks
• Systems Troubleshooting
• VOIP Troubleshooting
• Predictive Dialer Troubleshooting
• Field Support Troubleshooting
• Creating Network ID’s
• Employee administration
• Tess monitor
• Granting/mirroring rights using OMS user admin tool
• Granting Updating and checking rights in the Active directory.
• Outage Procedures
• Rules and regulations, methods
• S ending outage pages (New, update and closed)
• Moderators of Conference Bridges for Outages
• Involving/Escalating outages to members of IT Infrastructure
• Avaya hard phone functions
• S tarting conference calls
• Transferring calls
• S witching between different lines
• Releasing Agents
• Basic PBX Troubleshooting