Information Technology Specialist Resume

PROFESSIONAL SUMMARY:

Information Technology Specialist with 15+ years of monitoring, managing and administrating a multitude of DoD Information Systems, to include both unclassified and classified LAN and WAN services and associated hardware platforms.
Expert at managing systems and IT projects to include infrastructure and network design, installation, configuration, and maintenance of switches, routers, wireless access points, and change management services.
Consistently able to resolve comprehensive technical issues possess extensive background in help desk procedures, networking, information assurance and security assessments practices .

Secret Security Clearance Help Desk Management Network Installation Training & Development Information Assurance Project Management

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Specialist

Responsibilities:

Established change management, help desk solutions, and policies resulting in closing over 8,000 trouble tickets using Remedy database system, coordinate service level requirements between 4 divisions.
Reviewed and evaluated security incident response policies, identified the need for changes based on new security technologies or threats, tested and implemented new policies which established measures to ensure awareness and compliance.
Directed, planned, and provided employee training for information technology systems, to include local area networks, wide area networks and routers; signal communications, support electronic equipment and satellite radio communications equipment.
Managed projects through each phase of Project Management (Initiation, Planning, Execution, Control and Closure) Coordinated communication of projects with both internal external customers.

Information Systems Supervisor

Confidential

Responsibilities:

Coordinated lifecycle replacement of approximately 300, desktops systems, laptops, printers, business applications, and other enterprise equipment. Tracked purchasing, procurement, and asset inventory.
Designed, implemented, and maintained cyber café comprised of managed printers, desktops, laptops, and user accounts, as Information Management Officer; ensuring VIP visitor’s had timely desktop support.
Handled the day - to-day issues and escalated technical support for all IT help desk issues. Directed Active Directory and MS Exchange account management
Provided strategic technology direction as Chief of Staff for Information Management representative, to executive leadership for command control communications strategic design, a $1M upgrade project.

Information Assurance Manager

Confidential

Responsibilities:

Managed over 7,000 personnel in Army Training and Certification Tracking System ( Confidential ); ensured that personnel were 100% Information Assurance compliant, remediated compliance deficiencies
Established and conducted training requirements for Information Management Division; ensured 100% of personnel completed mandatory training requirements in accordance with regulatory compliance
Created classified and unclassified SharePoint page which facilitated critical communications and knowledge management between senior management servicing isolated customers in support of Operation Iraqi Freedom and Operation Enduring Freedom
Routinely collaborates with the Information Security team on system vulnerabilities, making recommendations on baseline image standardizations according to Security Technical Implementation Guide ( Confidential ).

Remote Installation Manager

Confidential

Responsibilities:

Oversaw a critical remote communications site vital to the Combined Forces Korea and Confidential Intelligence Security command and control infrastructure; sustained a 98% operational readiness rating.
Structured a complex upgrade of video teleconference center; resulted in the installation of a high definition control center, ahead of estimated schedule, servicing over 2,000 customers.
While assigned as a Network Cable systems installer-maintainer was primarily responsible for the maintenance of cable/wire communications systems. Estimated time, supplies, personnel and equipment required to construct cable and wire communications systems.
Supervised installation of preconfigured Routers, Switches, and Patch panels in server racks/cabinets, effectively phasing out over 350 legacy devices supporting various located users with minimal down time and zero loss of network resources.