SUMMARY:

• A proven results - oriented Professional with proven leadership experience managing in a variety of environments.
• Extensive knowledge of the Operations functions combined with the ability to partner with senior executives/leads/ team members to achieve desired business results.
• Work with data network technologies and protocols such as Ethernet, VLANs, IP routing, addressing and sub-netting, QOS, DHCP, DNS, SMTP, VoIP (MGCP, H.323, SIP).
• Provide design, troubleshooting, and support regarding the following circuit for WAN Protocols (SONET/SDH, T1, T3, OC3, OC48, Frame Relay, PPP, MPLS, DIA, and Ethernet WAN).
• Provided Deploying, Engineering, Configuration & Troubleshooting L2/L3 TCP/IP AND Multilayer Switching, L2/L3
• Design, Configure, and Install all Data and Voice Network components (High level).
• Deploy new Data Network and Voice Networks to resolve incident tickets, while working with 3rd party vendors.
• Providing support using the following Routing protocols (BGP, OSPF, and EIGRP).
• Providing support for the following (Data Center Confidential, Helpdesk Confidential, and Customer Support/End-User) regarding the network equipments (Routers, Switches, Wireless Access-Point, and VOIP PBX).
• Maintain Uptime / Reliability / Quality of the voice network.
• Strong and effective written and verbal communication skills.
• Work experience with large IT Migration projects and Network projects.
• Provide testing, troubleshooting, problem resolution, team leadership and ongoing Tier 2 and 3 supports for the following groups (Data Confidential, Help-Desk, and Customer Support/End-User).
• Strong organizational and network planning skills along with the ability to demonstrate a high proficiency in MS Word, MS Project, MS PowerPoint, MS Excel and MS Access programs and UNIX OS.
• Work with Wire-shark to provide Traffic Analyzers for troubleshooting, problem resolution

BUSINESS EXPERIENCE:

Network Field Engineer

Confidential, Dallas, TX

Responsibilities:

• Design and Implementation for all remote site/ End-to-End Solutions to meet the customer needs using the following products (Cisco Router 2911, Cisco Switch 2960, Cisco Meraki and Dell PC/Fonality VOIP PBX Server).
• Provide support for network design and implementation regarding Confidential New Site Integration project.
• Provide support for the following Routing protocols (DHCP, DNS, ARP, VLAN, STP, IPV4, OSPF, RIP, EIGRP, NAT, EIGRP, SSH, and VPN).
• Provide Design, Troubleshooting, and Support skills regarding the following for LAN (Ethernet, EtherChannel, STP, Fabricpath, 802.1q trunks, VTP, Private Vlans, SPAN, WCCP) Tier 2 and 3 Support Remotely for over 200 Sites in the USA with the following support for (Cisco Router 2911, Cisco Switch 2960, Fonality VOIP PBX, Cisco Meraki/Wireless Access Point) to the ongoing support for the following groups (Data Center Confidential, Help-Desk Confidential, and Customer Support/ End-User).
• Provide Design, Troubleshooting, and Support skills regarding the following circuit for WAN (SONET/SDH, T1, T3, OC3, Frame Relay, PPP, MPLS, DIA, and Ethernet WAN) Tier 2 and 3 Support Remotely for over 200 Sites in the USA with the following support for (Cisco Router 2911, Cisco Switch 2960, Fonality VOIP PBX, Cisco Meraki/Wireless Access Point) to the ongoing support for the following groups (Data Center Confidential, Help-Desk Confidential, and Customer Support/ End-User).
• Work closely with various Telco vendors to resolve all circuit related issues.
• Create and Respond to ticket opened by routine alarms and network issues.
• Working experience with Installation, Commissioning, Integration and Troubleshooting on PBX/ VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP)
• Monitored and surveillance Network connectivity for over 200 locations using Wireshark, Supporting the network performance and reliability initiative.

Field Engineer

Confidential, Richardson, TX

Responsibilities:

• Provide Tier 1 level Support (Data Center Confidential ) regarding installation, and post-sales maintenance of the following (Cisco Routers and Switches, Dell Switches, HP Switches, ZyXel Switches) ensuring the systems function according to specifications.
• Perform remote end-to-end testing with Telco vendor to verify and meet the customer needs using the following products in the network (Cisco, NEC, Dell, HP, ZyXel)
• Provide support for the following Routing protocols
• Ability to perform configurations and backup on the following products following (Cisco Routers and Switches, Dell Switches, HP Switches, ZyXel Switches)
• Hands-on experience on networking devices from different vendors like Cisco, NEC, Dell, HP, ZyXel with the following (Gateway, POE and ENET Switch and Wireless AP).
• Configuration, installation and training on at customer sites regarding the following (Data, Voice, Load Balance, Wireless, Firewall).
• Configuration of TCP/IP Maintain and establish effective working relationships with inside and outside Account Manage
• Experience in Installation, Commissioning, Integration and Troubleshooting on PBX and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)
• Experience with installing voice and data CAT3, CAT5&6 cable, cable testing, cable termination, color coding, rack mounting, multimode and single fiber splicing, (DSX-Panel, Wire Scope, Channel Banks, and Fuse Panel, and Fluke).
• Audit procedures consist of mapping circuits on these equipment (5500 Tellabs DACS, Lucent TDMA, Cisco Routers, and Nokia GSM Switch)
• Install NIU Units for ATT Local Telephone service, install telephone systems and disconnect, and ran diagnostics test. Install, configure broadband and troubleshoot various Customer Premise Equipment (Routers, Hubs, LAN Switch, and Modems)

Sale Engineer

Confidential, Irving, TX

Responsibilities:

• Provide pre-sale technical support to Sales Team regarding Assessment, Planning and Design, Installation and Integration, and Configuration Deployment Service
• Provided active support for Professional Service and Maintenance Service
• Ability to define and analyze customer requirements and design appropriate solution
• Provide State of Work (SOW) for Partner or End-User regarding any Specified Acknowledgements that define the terms and conditions of the services to be delivered
• Maintain and establish effective working relationships with inside and outside Account Manage
• Experience in Installation, Commissioning, Integration and Troubleshooting on PBX and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)
• Experience in networking test equipment, working with CISCO Router and Bay Network hub configurations. Performed Network Sniffer to troubleshoot Token Ring, Ethernet, and FDDI& ATM topologies. Provided support in LAN/ WAN
• Professional Service - Assessment, Planning and Design, Installation and Integration (SV8100, SV8300, SV8500), Configuration Deployment Service
• Maintenance Service - Provide Extended System Protection Plan for the following (IPX/2400, IPS/2000, IPK II), (SV8100, SV8300, SV8500), Voice Mail (UM8000 Lite, UM8000, UM8500)
• Manage Service - Remote Management Service, Threat Management Service, Manage IP-PBX

Contractor-Installer

Confidential, Richardson, TX

Responsibilities:

• Experience with installing voice and data CAT3, CAT5&6 cable, cable testing, cable termination, color coding, rack mounting, multimode and single fiber splicing, (DSX-Panel, Wire Scope, Channel Banks, and Fuse Panel, and Fluke).
• Audit procedures consist of mapping circuits on these equipment (5500 Tellabs DACS, Lucent TDMA, Cisco Routers, and Nokia GSM Switch)
• Install NIU Units for ATT Local Telephone service, install telephone systems and disconnect, and ran diagnostics test. Install, configure broadband and troubleshoot various Customer Premise Equipment (Routers, Hubs, LAN Switch, and Modems)
• Install inside wiring and proper terminations such as jacks, and cross connections. Setting up and maintaining networks, Install HS Internet, DSL, Satellite, T1, Surround Sound, Home Theater Systems, Intercom System, and Alarms.
• Perform installation, maintenance, trouble isolation and repair for the following PBX (Mitel, Nortel, and NEC) and Telecommunications circuits and equipment.
• Perform testing of circuits using the following (T-Bird, Multi-Meters, and Oscilloscopes) regarding other testing procedures/ equipment.
• Provided direction to subordinate personnel in both emergency and non-emergency situations.

System Engineer

Confidential, Dallas, TX

Responsibilities:

• Perform software upgrade load on Confidential Network Switch products, including the (SCP) Service Control Point and the (STP) Signaling Transfer Point, Video, Voice, and Data.
• Responsibilities included software loading of OS Solaris 2.6, UnixWare 2.1, Windows NT, Excel Switching, LAN Cabling, T1, and voice trunks.
• Field Test for Confidential (STP) customer sites, duties include Quality audit, running traffic w/ MGTS test equipment, upgrades, and customer walk through and sign-off
• Experience in Installation, Commissioning, Integration and Troubleshooting on PBX, STP, DACS, and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)
• Experience in networking test equipment, working with CISCO Router and Bay Network hub configurations. Performed Network Sniffer to troubleshoot Token Ring, Ethernet, and FDDI & ATM topologies.

System Support Engineer

Confidential, Richardson, TX

Responsibilities:

• Provide support for Confidential (VOIP) Wireless Network
• Configure PRI, PTS trunks throughout Campus switch (SL-100) and external vendors. Work in Confidential
• Digital/Optical Communication (DS3/DS1/DS0 Transmission, SONET/ OC-12, 48, 192, Fiber Optics)
• Provision line and T1 trunks for Campus remote access nodes
• Detail the Routing capabilities of the CCS7 Network (Signaling Point, Signaling Link, Service Control Point, Signaling Transfer Point, and Service Signaling Point).
• Create and Respond to ticket opened by routine alarms and network issues.
• Experience in installation, Commissioning, Integration and Troubleshooting
• Providing support to installation and maintenance in LAN/WAN networking components (Cisco Routers, Multiplexers, and Switches).

Field Service Engineer

Confidential, Dallas, TX

Responsibilities:

• Responsible for commissioning provision and testing NT Sonet Equipment, Fiber Optic Mux and Associated Digital Transmission Equipment.
• Second level support for local and remote central offices for all related Transmission problems.
• Test & turn up of transmissions facilities (DS3, DS1, DS0 & SS7 links).
• Installed and Provisioned SONET/OC-12, 48, 192, FMT-150B, C, D and Channel Banks
• Experience in installation, Commissioning, Integration, and Troubleshooting on the Nortel product (DMS100, SONET/OC-12, 48, 192, and ACCESSNODE)
• Knowledge of Spectrum Analyzers, Multi-meters, Oscilloscopes, Fiber Tests, 224/T-Berd, 209A/T-Berd, 107A/T-Berd, and Ethernet.