SUMMARY:

• A seasoned 28 - year IT professional with domestic and international experience in hardware, software, networks, operating systems, security, data centers, operations management, and strategic planning. Multi-industry experience includes customer and professional services and automotive manufacturing. Proven ability to lead multi-functional teams in a multi-site environment. Ability to interpret and communicate complex technology concepts to senior business management. Seeking an Information Technology Manager position with an organization that values strategic planning and visionary leadership.EXPERIENCE
• Strategic leader with the ability to support growth and ensure success by gaining cooperation and trust of staff; overcome challenges to meet the needs of the organization.
• Excellent communication skills; mentor and instruct staff, keeping them motivated and focused; ability to translate complex technical information to audiences at all levels.
• Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.
• Accountable in a management/leadership role; overcome complex business challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment, innovation, strong work ethic and integrity.
• Exceptional ability to lead a team to design and implement innovative systems and solutions to streamline processes, save money and make a direct contribution to the bottom line & enhance business outcomes.
• Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability

TECHNICAL SKILLS:

• Active Directory
• Call Center / Helpdesk
• Disaster Recovery Planning
• Exchange 2000, 2003, 2008
• Office 365
• Microsoft Server Administration
• Network/Server Administration
• System Administration
• UNIX, HPUX & Solaris
• VMware
• Window NT, XP, PPT 2000, 2003, 2012

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Systems Administrator

• Responsible for all system administration functions and Microsoft servers support for this automotive supplier.
• Currently we have 15 VMware Servers with 75 hosts in multiple locations that I am responsible for installation, upgrading, configuration of network printing, directory structures, user access, security, software, and file services.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Responsible for $2 million-dollar IT budget.
• Accountable for defining the end user computing strategy, solution services, experience roadmap, and implementation plans for the adoption of digital collaboration capabilities enabled by Microsoft Office 365.
• Manage end-user services, including help desk and technical support services.
• Develop and maintain server and desktop support procedures and prepare end-user documentation.
• Manage the maintenance and assurance of availability of servers, client workstations, network infrastructure, phone system, laptops, printers and multimedia equipment.
• Ensure the stable operation and efficient performance of company networks.
• Practice network asset management, including maintenance of network component inventory and related documentation.
• Responsible for the managing the disaster and business continuity plans.
• Interface with outside vendors to lead projects.
• Assisting the Integration of new ERP soft software.
• Lotus Notes to Office 365 Migration.
• Implementing VEEAM Backup to replace Backup Exec.
• Implementing VMware Site Recovery Manager.
• Created a stable business continuity and disaster recovery plan.
• Virtualized several servers using VMware ESXi

Confidential, Sterling Heights, MI

Owner / Consultant

• Cultivate valuable business relationships with various small business clients; assess current business models and implement action plans to support needs through the integration of new and updated technologies and processes that provide measurable outcomes.
• Negotiate long-term support and maintenance contracts; set terms and deliverables and gained reputation for providing outstanding customer service.
• Provided complete Managed IT solution for clients.
• Manage financial aspects of client’s IT Department, including purchasing, budgeting, and budget reviews.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives related to area of responsibility.
• Develop and implement relevant IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Work with client’s stakeholders to define business and systems requirements for new technology implementations.
• Practice asset management for IT hardware, software, and equipment.

Confidential, Canton, MI

System Administrator / Business Analyst

• Led system administration functions and Microsoft and HP-UX Unix servers support for this steel coating manufacturer.
• Provided hands-on technical support for Ohio and Michigan facilities including remote support, processes improvement as it related to IT and ensured that all IT initiatives supported organizational goals.
• Maintained Active Directory and Exchange Server environment.
• Evaluate new products, services and technologies, offering suggestions for changes to existing products or services to better aid the end user.
• Monitor changes in technology and ensure that staff training is sufficient to address these changes
• Constantly assessed business processes to integrate suggestions for improvement, resulting in less downtime and successful business continuity solutions; consulted with internal teams to define expected outcomes, researched vendors/products and provided real-world solutions that directly impacted production times and allowed cost reductions.
• Led and Enterprise Asset Management solution from project conception to completion using PMP methodology.

Confidential, Grosse Pointe, MI

Information Technology Manager

Confidential, Southfield, MI

Exchange System Administrator