We provide IT Staff Augmentation Services!

System Support Administrator Resume

2.00/5 (Submit Your Rating)

Princeton, NJ

SUMMARY:

  • 7 years of IT projects lifecycle experience on Administrating, Maintaining, & Collaboration and Mobile Technologies
  • Expertise with Confidential Exchange 2007, 2010, 2013
  • Worked on Windows Servers 2003, 2008, 2012 and Active Directory
  • Project Management & Team Management experience with end clients
  • Hands on experience across Confidential Exchange 2007, 2010, 2013 & Office 365
  • Experience in Active Directory environments ranging from 10 to 30 domain controllers dispersed globally.
  • Expertise in Installing, upgrading, migrating & troubleshooting of Windows 2003,2008,2012 Servers & Professional in different hardware including Apple, HP, Confidential, Compaq, IBM etc.
  • Excellent analytical skills, adaptive to new environments, sound knowledge on administration and managing of enterprise networks, troubleshooting skills with ability to learn fast.

EXPERIENCE:

Confidential, Princeton, NJ

System Support Administrator

Responsibilities:

  • Single handedly designed and implemented in house system upgrade procedure from Windows 2003 to Windows 2012
  • Coordinator for IT Service Desk engineers to facilitate timely resolutions
  • Operation system deployment through creation and implementation of SCCM servers
  • Swift and seamless deployment of boot images through LTI implementation across corporate wide global network
  • Development of ongoing strategy to lead team in network security vulnerability assessment and solutions implementation on current servers
  • Installation and ongoing Support for Exchange 2007/2010/2013 servers
  • Performed multiple Physical to Virtual migrations to our datacenter using SCVMM

Confidential

ADRMS / O365 Engineer

Responsibilities:

  • Traveled to multiple client locations to perform AD Migration from multiple domains to one
  • Worked with O365 & SCCM to Deploy, Install & Manage for thousands of users globally
  • Worked with L2 - L3 support agents to handle & resolve issues related to migration
  • Created & Managed scripts to deploy MDM on various devices company wide

Confidential

Application Modernization Architect

Responsibilities:

  • Application data collection
  • Cross team collaboration on application analysis information to determine upgrade paths
  • Windows 2003 Server Upgrade to Windows 2008/2012
  • Application conversion from Windows 2003 Server to Windows 2008/2012 for version compatibility

Confidential

Office 365 Technical Lead

Responsibilities:

  • Facilitated end client / Confidential user system upgrades from Office 2007,2010 to Office 365
  • Worldwide strategy development with SCCM to deploy Office365 cross corporation
  • Custom application package build and deployment cross corporation
  • Lead a team of support agents from L1-L3 to handle and resolve support cases
  • Office 365 client deployment strategy across Windows and Mac

Confidential

SCCM Migration Engineer

Responsibilities:

  • System upgrades for end client from Windows XP to Windows 7
  • Nationwide onsite deployment and network testing
  • Data migration across operation systems via USMT tools
  • Restoration of healthy working conditions through systems analysis and troubleshooting procedures

Confidential

Level 2 Migration Engineer

Responsibilities:

  • Onsite client domain migration and support
  • Post migration review and troubleshooting while onsite
  • Collaborated with Level 1 engineers on user account migration
  • User account migration cross domain via Quest migration manager

Confidential, Brooklyn, NY

System Support Analyst

Responsibilities:

  • Provided end-user support and troubleshooting of workstations for on and off-site staff
  • Worked with AD to push group policy development and implementation company wide
  • Operational upgrades and system repairs to both Windows and Mac operating systems
  • Implemented day-to-day installing, operating, and maintaining workstations via SCCM

We'd love your feedback!