System Support Administrator Resume
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Princeton, NJ
SUMMARY:
- 7 years of IT projects lifecycle experience on Administrating, Maintaining, & Collaboration and Mobile Technologies
- Expertise with Confidential Exchange 2007, 2010, 2013
- Worked on Windows Servers 2003, 2008, 2012 and Active Directory
- Project Management & Team Management experience with end clients
- Hands on experience across Confidential Exchange 2007, 2010, 2013 & Office 365
- Experience in Active Directory environments ranging from 10 to 30 domain controllers dispersed globally.
- Expertise in Installing, upgrading, migrating & troubleshooting of Windows 2003,2008,2012 Servers & Professional in different hardware including Apple, HP, Confidential, Compaq, IBM etc.
- Excellent analytical skills, adaptive to new environments, sound knowledge on administration and managing of enterprise networks, troubleshooting skills with ability to learn fast.
EXPERIENCE:
Confidential, Princeton, NJ
System Support Administrator
Responsibilities:
- Single handedly designed and implemented in house system upgrade procedure from Windows 2003 to Windows 2012
- Coordinator for IT Service Desk engineers to facilitate timely resolutions
- Operation system deployment through creation and implementation of SCCM servers
- Swift and seamless deployment of boot images through LTI implementation across corporate wide global network
- Development of ongoing strategy to lead team in network security vulnerability assessment and solutions implementation on current servers
- Installation and ongoing Support for Exchange 2007/2010/2013 servers
- Performed multiple Physical to Virtual migrations to our datacenter using SCVMM
Confidential
ADRMS / O365 Engineer
Responsibilities:
- Traveled to multiple client locations to perform AD Migration from multiple domains to one
- Worked with O365 & SCCM to Deploy, Install & Manage for thousands of users globally
- Worked with L2 - L3 support agents to handle & resolve issues related to migration
- Created & Managed scripts to deploy MDM on various devices company wide
Confidential
Application Modernization Architect
Responsibilities:
- Application data collection
- Cross team collaboration on application analysis information to determine upgrade paths
- Windows 2003 Server Upgrade to Windows 2008/2012
- Application conversion from Windows 2003 Server to Windows 2008/2012 for version compatibility
Confidential
Office 365 Technical Lead
Responsibilities:
- Facilitated end client / Confidential user system upgrades from Office 2007,2010 to Office 365
- Worldwide strategy development with SCCM to deploy Office365 cross corporation
- Custom application package build and deployment cross corporation
- Lead a team of support agents from L1-L3 to handle and resolve support cases
- Office 365 client deployment strategy across Windows and Mac
Confidential
SCCM Migration Engineer
Responsibilities:
- System upgrades for end client from Windows XP to Windows 7
- Nationwide onsite deployment and network testing
- Data migration across operation systems via USMT tools
- Restoration of healthy working conditions through systems analysis and troubleshooting procedures
Confidential
Level 2 Migration Engineer
Responsibilities:
- Onsite client domain migration and support
- Post migration review and troubleshooting while onsite
- Collaborated with Level 1 engineers on user account migration
- User account migration cross domain via Quest migration manager
Confidential, Brooklyn, NY
System Support Analyst
Responsibilities:
- Provided end-user support and troubleshooting of workstations for on and off-site staff
- Worked with AD to push group policy development and implementation company wide
- Operational upgrades and system repairs to both Windows and Mac operating systems
- Implemented day-to-day installing, operating, and maintaining workstations via SCCM
