Information Security Analyst Resume Southfield, MI - Hire IT People

SUMMARY:

To make a significant contribution to a major company in areas that will utilize business administration, management and computer information systems skills to improve company productivity, services, quality, and customer satisfaction.

TECHNICAL SKILLS:

System Maintenance, TCIP/IP
Windows File & Folder Permissions
Outlook/Exchange
HTTPS, DNS, SMTP, IMAP, POP3, DHCP, SAMBA/CIFS
MobileIron Core and Sentry server management
Lotus Notes & ID Manager and Group Flow for Lotus Notes
Intune
Citrix
SharePoint
Office 2013(Word, PowerPoint, Excel, Access, OneNote)
Problem & Solution Management (OTRS, Clarify & Cadre)

PROFESSIONAL EXPERIENCE:

Confidential, Southfield, MI

Information Security Analyst

Responsibilities:

Create, maintain, and decommission accounts for Federal Mogul employees in multiple countries
Set up unique User ID and Passwords for Active Directory, Outlook, Lotus Notes, and numerous Federal Mogul and Web Based Applications (Cognos, SAFE, Oracle, Econnect, SupplyNet, Move, FER, Mainframe)
Modify user accounts for Name Changes, Transfers, or Requests approved from the user’s manager
Monitor Department Email, SharePoint, and OTRS Tickets
Create and grant access and permissions to network files
Set up VPN Tokens for approved users
Maintain VPN server for upgrades and backups
Set up email on mobile devices with MobileIron or Intune
Maintain MobileIron server for upgrades and backups
Control Internet access control with Virtella
Complete annual audit reviews on several systems
Control inactivity on several systems
Cyber Security monitoring with Symantec
Create, review, and update work instructions to ensure correct processes are documented
Attend weekly team meetings to review and discuss new or improved processes

Confidential, Troy, MI

Security Analyst

Responsibilities:

Create and maintain accounts for Kelly Services employees in multiple Domains (North America, Europe, Australia, New Zealand)
Set up unique User ID and Passwords for Active Directory, Outlook, Lotus Notes, and numerous Kelly Services and Web Based Applications (Kelly Staffnet, ESPM, Mobius, Mainframe, KCP, Salesforce, KCNi, KSNi, Tomass, Cognos, CRP, eReporting, Kelly Recruiter, Bullhorn)
Create and maintain Active Directory groups for network folders access, and Citrix access
Modify user accounts for Branch Transfers, Name Changes, or Requests approved from the user’s manager
Monitor the Lotus Notes and Web based Employee Move Add Change Databases, Clear Help Desk, and Department Email
Create, review, and update work instructions to ensure correct processes are documented
Attend weekly team meetings to review and discuss new or improved processes

Confidential

Hotline Analyst

Responsibilities:

Central point of contact for National Accounts & E - Commerce Customers and Kelly Educational Staffing
As senior analyst, provide for continuous quality improvement by monitoring junior analyst activities
Support Kelly Services Customers, Payroll Centers, Internal Employees via telephone, Internet, Web Sites, and E-mail
Field five incoming customer telephone lines regarding sales orders from Kelly National Customers, resolve billing errors, update existing orders, maintain temporary employee personal records, and calculate hours for Kelly Branches
Monitor customer E-mail mailboxes via Lotus Notes for incoming new or revised orders, payroll
Train new and current employees in Hotline automated and manual processes, procedures, and policies
Use the Kelly Educational Staffing software to looking up orders and correct any errors that may have occurred
Create and distribute daily, weekly and monthly reports for National Account Customers using Excel and Access
Create and implement customer work instructions for over thirty Kelly National Accounts
Create and update customer order forms and workflow
Received many Kelly Management Awards including the Above and Beyond Rewards, maintenance of highest average department volume of calls per week, and as lowest average percentage of time away from the Hotline calls
Cross trained with the eCenter Department - Looking up orders on the VMS system, entering orders, submitting candidates, maintaining orders in Access and Kelly Staffnet

We provide IT Staff Augmentation Services!

Information Security Analyst Resume

Southfield, MI

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship