Sales and Network Support Resume Charlotte, NC - Hire IT People

SUMMARY:

Telecommunication Professional with 18 Years of broad experience in Sales Support, Billing, Collections, Customer Care, Provisioning, and Application Support. I have extensive knowledge of the Industry, our Customers, Sales Channels, Sales Function, U - verse, Mobility, ISDNS, Centrex, T1s and a host of Confidential &T’s technologies and products with hands on experience. I am a strong leader who takes initiative. My strengths are Written and Verbal Communications, Data Gathering and Reporting, Problem management, Exceptional Customer Relationship skills, and I am a fast learner. I am also proficient in Excel, Powerpoint, and Word. I am a team player with a professional and pleasant demeanor. I am a Self Starter and Productive Achiever that requires minimal supervision. I also have the ability to communicate with diverse groups and various levels of management.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Sales and Network Support

Responsibilities:

Executes and delivers extraordinary customer care via order processing channels for Fortune 500 clientele base.
Coordinates with Sales Executives, Project Managers, Service Consultants, Service Executives and site contacts to effectively deliver top notch service to Signature Customers including: Confidential, Confidential, and Wal-mart
Utilized ICOMS to view customer profile to analyze bills to resolve billing disputes, issue adjustments and credits, contracts for discounts, and add/change/remove products and services.
Assist Sales Team in managing relationships with Accounts exceeding 1M in annual billed revenue
Provision, negotiate, and issue complex circuit order designs: Including UVERSE, Centrex, PRI’s, ISDN’s, Metro Ethernet, Mega-link, Trunks, Point to Point, DSL and Private line Circuits.
Utilize sales, ordering, and billing systems such as ECRM, ROM, RDS, Bocris, Rumba & Greta
Proficient in multi regional tools such as MOE, Quick Hits, Smart Chat, and Type It in Tool.
Utilized as Subject Matter Expert in multiple Confidential &T regions in products, services, and systems. East and Southeast
Consistently selected as Relieving Manager performing duties such as generating error reports, managing work assignments, and customer escalations,
Member of the Charlotte Counsel and Employee Engagement Survey Committee used to improve process and procedures in the Center.
Member of the NC2 group which is a program for individuals meeting center expectations with an interest in management. The program helps develop leadership skills resume building, and interviewing skills.
Consistently exceeds monthly goals in Proficiency, Efficiency, and On Time Performance
Consistently receives highest score of 10 on Customer Satisfaction Surveys each month.

Confidential, Charlotte, NC

Sales Associate, Consumer Markets

Responsibilities:

Consistently exceeded monthly sales goals
Consulted and Prepared sales proposals to new and existing residential customers regarding products and services (local, long distance, wireless, cable and internet)
Served as Team Lead to Assist manager with coaching and development
Processed orders for Alternate Channel online ordering division.
Perform role and responsibilities of a Billing Specialist for local service, wireless, and internet
Served as Fast Start Coach to train and develop new employees

We provide IT Staff Augmentation Services!

Sales And Network Support Resume

Charlotte, NC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship