SUMMARY:

Enterprise Monitoring Engineer experienced in new product installations, global deployments, administration & support of third party software.

TECHNICAL SKILLS:

Software: System Center Operations Manger 2012 R2, System Center Operations Manager 2007 R2,ATOS light weight Nagios client custom version,SDM12, IBM Tivoli Netcool Administration and Training and Staff Development, Microsoft Operations Manager 2005 Administration, Tivoli Performance Analyzer, BMC/Patrol Administration and Training and Staff Development. BMC BPPM, Tivoli Administration, Netview/6000 Administration, Telamon/Telalert Administration, Bradmark Surveillance, Service Now, Vertical Solutions Powerhelp

OS: Windows NT 3.4 & 4, Windows 95, 98, 2000, 2003, 2008, 2012 R2, XP, IBM - AIX 3.2.5 & 4.1.5,4.3, 5.1, HP-UX, Linux Suse, Linux Red Hat, Oracle Enterprise Linux, Solaris, SunOS 4.1, 5.4 5.6, 5,7 and 5.8, 5.9, 5.10, HP-OSF

Databases: MS SQL

Languages: VBScript, Korn Shell,Perl and Powershell

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Senior Engineer - Monitoring and Tools Solutions

Responsibilities:

• Responsible for design, configuration and maintenance of enterprise SCOM 2012 R2 platform. This includes deployment of Management Servers (MS), gateways, a database server, a data warehouse server, reporting server, web console and 3000 plus agents.
• Team lead for client migrations from SCOM 2007 R2 to SCOM 2012 R2 for all wintel servers.
• Setting up multiple Windows Server 2003 / 2008 R2 and 2012 & other file and application servers as clients to SCOM server, retrieving and displaying performance data (CPU / Memory utilization, Disk), security audit and dashboard views from these hosts and getting detailed server, client reports. Setting up monitors and alerts.
• Configuring SCOM 2012 to include network monitoring of devices such as ILO devices and network interfaces.
• Providing application support for SCOM platform, including add/remove servers, add/remove user access, review/update SCOM console security, create monitoring rules, add/remove monitoring notifications, creating SCOM console views.
• Upgrading and applying patches to SCOM console, agents and backend components.
• Providing problem resolution/troubleshooting for SCOM components and related custom scripts/automations to clients in the Microsoft engineering area, as well as integration into other monitoring components.
• Implementing changes/enhancements to SCOM components and creating custom Management Packs (MP) as needed.
• Creating custom reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS).
• Use SCOM PowerShell to create custom reports and retrieve SCOM agent related information via command line.
• Monitoring resource for critical projects within S&P Capital infrastructure such as Exchange 2103, Skype 2015 and Vantage upgrades.
• Documentation created for SCOM procedures including console use, agent deployments in the DMZ and various support procedures.
• Mentoring of Monitoring team to empower them is self-reliant on day to day tasks related to SCOM 2007 R2.
• Key member of the tools and solutions team during the transition phase from HP-OM to Nagios.
• Gate keeper of all servers added into our Monitoring database (SeCoDB) which controls which Nagios monitoring templates are translated to servers.
• Join effort to develop and configure ucmdb for new trouble ticketing system.
• Used SDM12 to open change requests for Nagios deployments.
• Joined change control meetings to get approvals for rollouts of Nagios agents.
• Responsible for getting all firewalls open for internal and EDMZ Nagios gateways.
• Learned new global tool sets with ATOS environment such as SIA, ESB.
• Participated in end to end testing for new monitoring and ticketing systems.
• Created documentation for Nagios environment for McGraw Hill client.
• Learned and successfully used BMC BladeLogic to deploy Nagios client in the cloud.
• Engage with Unix/Linux System Administration team to have nagios perquisites ready for nagios client deployments
• Expanded troubleshooting skills to help improve Nagios client deployments.
• Provided ATOS light weight Nagios client support for 3000+ servers.
• Provide data to global teams on our monitoring environment for reporting purposes.

Confidential, Hightstown, NJ

Senior Systems Management Engineer

Responsibilities:

• Lead responsible for major migration of the legacy MOM 2005 environment to SCOM 2007 R
• Development of VBScripts using the SCOM Property Bag for custom monitoring.
• Implemented SCOM gateways and management servers in redundancy project for McGraw-Hill.
• Team member involved in roll out of CU5 upgrades to SCOM infrastructure.
• Manually installed SCOM agents interfacing SCOM gateways using Certificates in EDMZ.
• Administer User privileges for the SCOM monitoring environment.
• Provide overall support to our global SCOM environment containing 4000+ Wintel servers.
• PowerShell commands are used to develop and support monitoring solutions at McGraw-Hill.
• Enhancements of current rule sets to be able monitor 3rd party applications
• Implemented SCOM 2007 management packs such as AD, Dell openmanage, HP Proliant Servers, Microsoft Biztalk, Microsoft Exchange, Microsoft Sharepoint, SCOM 2007 R2, Microsoft sql, Microsoft IIS and Microsoft Base operations, etc.
• Implement custom monitors and rules developed for McGraw-Hill internal applications.
• Interface with McGraw-Hill staff to provide a reliable and Real time monitoring environment by performing daily health checks of our SCOM environment.
• Setup Subscribers and Subscriptions to provide proper notifications from SCOM.
• Create custom reports for our internal customers via SCOM reporting console
• Heavy support to our Monitoring team to empower them is self-reliant on day to day tasks related to SCOM 207 R2.
• Engage internal customers with an over view and features of SCOM monitoring console.
• Use the Log Parser tool to help develop IIS related monitors.
• Participated in internal Microsoft lead SCOM training.
• Attended BMC ProactiveNet Performance Manager training.

Confidential, New York, NY

Infrastructure Engineer

Responsibilities:

• Responsible for rollout of enterprise monitoring solution for Confidential IT operations division.
• CBS took over operations of Simon and Schuster division I successfully integrated there environment into our monitoring infrastructure.
• Migrated from MOM 2005 to SCOM 2007 which provided more robust monitoring solution and added features such as Cross Platform Monitoring.
• Integration of Netcool with Service Now our current helpdesk trouble ticketing system.
• Trained operations staff on use of Netcool WebTop and built in tool sets for notification purposes.
• Administer User privileges for the monitoring environments.
• Created Netcool impact policy to handle close out of alerts on Netcool WebTop related to closed trouble tickets.
• Development and Customization of Webtop.jpg to provide best view of operations single pane of glass view of CBS environment.
• Enhancements of current rule sets to be able monitor 3rd party applications.
• Performed upgrade of Netcool ISM and populated data for ICMP, HTTP and HTTPS monitoring required in the CBS environment.
• IBM Tivoli Netcool probe installations such as trappd, syslog and scom.
• Acquire, implement, manage and customize MIB’s required by IBM Tivoli Netcool to monitor devices and applications.
• Developed custom rules to handle Bradmark Surveillance snmp traps.
• Managed the rollout of the Microsoft Operation Manager 2005 600+ agents in the CBS environment.
• Coordinated the rollout of mom 2005 and Netcool SSM agents by interfacing with Unix system administrators, database administrators, windows engineers to formulate, implement and execute the agent installs by using change requests and scheduling to perform the rollouts.
• Experienced in customizing, implementing and configuring Netcool oracle ASM, Sybase ASM, Netcool ISM and OS SSM.
• Implemented SCOM 2007 management packs such as Dell openmanage, HP Proliant Servers, Microsoft Biztalk, Microsoft Exchange, Microsoft Sharepoint, SCOM 2007 R2, Microsoft sql, Microsoft IIS and Microsoft Base operations, AIX, Linux, Solaris, and HP.
• CBS custom rules developed for SCOM 2007.
• Interface with CBS staff to provide a reliable and Real time monitoring environment by engaging software issues by verifying all Tivoli/Netcool and SCOM 2007 daemons, probes, gateways and services are running. Implementing patches, hot fixes and upgrades to keep the CBS monitoring environment proficient and stable.
• Providing documentation to the CBS IT user community on use of monitoring tool sets.

Confidential, Jersey City, NJ

Performance Analyst

Responsibilities:

• Participated in Flagship project QDNA (quality delivery North America) for HSBC.
• Key member of a global team that formulated and implemented the integrated of BMC Patrol Enterprise Manager with Unicenter Service Desk to improve our monitoring capabilities through Service Desks trouble ticketing system.
• Forwarding events from 500+ UNIX servers
• Implemented Interlink solution iiNNM to allow Openview Network events into the PEMConsole and opening trouble tickets in Service Desk.
• Managed the upgrade of the Patrol Enterprise Manager application in the dotcom environment.
• Coordinated the upgrades by interfacing with BMC Professional Services and system administrators to upgrade our 2 PEM servers in our NJ /NY environments from version 4.2 to 4.3.
• Focal point for completion of the Patrol Agent upgrades from version 3.4 to version 3.5 on Sun Solaris servers.
• Coordinated the upgrades by interfacing with business leads, system administrators and team members to formulate, implement and execute the change of software code for BMC by using change requests and scheduling to perform the upgrades.
• Participated in the implementing of BMC Patrol into HSBC latest acquisition Household International.
• Involved in project with other team members to convert Households current monitoring solution for their Ecomm environment from home grown scripts to BMC. Interfaced with dotcom and Household System Administrators to provide a process for Patrol to be installed across there Ecomm environment.
• Experienced in customizing, implementing and configuring Oracle, ISM and OS KMs.
• Proficient in rolling out HSBCs standard base OS monitoring for UNIX and configuring bgscollect for use by perform and Predict Team. Additionally implementation of the Oracle and SQL knowledge modules is required to satisfy internal customer needs.
• Acquired skills to implement and configure Arackals ProcWatch and LogWatch KM in dotcom environments.
• Used extensively to monitor process and logs through out all of dotcoms environments which enhances our monitoring capabilities to satisfy our customer needs.
• Troubleshooting and support of current HSBC enterprise of BMC.
• Interface with trouble ticket system and IMT staff to provide a reliable and Real time monitoring environment by engaging software issues by verifying all BMC daemon processes are running, implementing patches and hot fixes to keep the BMC environment proficient and stable.

Confidential, NY

System Administrator

Responsibilities:

• Focal point for upgrades to BMC Patrol code version 3.4 to 3.5 on OS platforms AIX, Solaris, Linux and Intel servers.
• Coordinated the upgrades by interfacing with business leads, system administrators and team members to formulate, implement and execute the change of software code for BMC by using change requests and scheduling to perform the upgrades.
• Implementation of BMC software on over 2000+ infrastructure and outside client servers.
• Key team member in the transitioning new customer servers into IBMs environment by Attending transition meetings, customer training on BMC products and installing BMC agent Software on new business servers.
• Experienced in customizing, implementing and configuring Oracle, Sybase, SQL, ISM and OS KMs.
• Proficient in rolling out IBMs standard base OS monitoring for Intel and UNIX. Additionally Implementation of the Oracle, Sybase and SQL knowledge modules is required to satisfy external customer needs.
• Troubleshooting and support of current IBM enterprise of BMC.
• Interface with trouble ticket system and steady state operations staff to provide a reliable and Real time monitoring environment by engaging software issues by verifying all BMC daemon processes are running, implementing patches and hot fixes to keep the BMC environment proficient and stable.
• Participated in the migration of servers from BMC to Tivoli.
• Involved in project with other team members to convert customer’s current monitoring solution from BMC to Tivoli. After attending meetings with customer to verify what type of monitoring was to be continued in the new monitoring solution we built the Tivoli monitors to satisfy the customer’s needs and would be distributed after the customers servers became TMAs.
• Interfaced with internal BMC engineers to provide monitoring solutions to provide a stable and reliable environment.
• Interface with IBMs Toronto’s BMC engineers for patches, hot fixes, new code and General knowledge of new technologies that might be implemented into the monitoring environment.

Confidential, New York, NY

Enterprise Management Engineer

Responsibilities:

• Implemented Tivoli Framework version 3.6 & 3.7.1, which became worldwide standard monitoring tool for Confidential .
• Installed 4 interconnecting TMRs which communicated to 6 gateways that distributed to 2000+ TMAs. Consisting of AIX, Solaris, HP-UX, and digital and Intel servers.
• Rule sets were developed and deployed to handle the various tasks such as deduplication of critical events and notification of events through email and paging.
• Key team player in the development of the baseline monitors that were offered to internal customers for Intel and UNIX.
• Interfaced with worldwide internal customers to provide the type of monitoring they required.
• Participated as key team member in the rollout of the Tivoli.
• Was involved in all phases of the Tivoli environment. The initial development meetings deploying the Tivoli framework and then was part of team of 3rd tier administration.
• Purchased, implemented, tested and administered Telamons Telalert that became bank standard for Notification Software. Focal point in the Americas for Telamons Telalert.
• All Tivoli notification through paging was interfaced through Telalert.
• Extensive use of Tivoli Distributing Monitoring to 2000+ endpoints in the banks infrastructure.
• We developed and distributed baseline and customized monitoring to the following flavors of server: AIX, Solaris, HP-UX, Digital and Intel.
• Centralized and distributed system monitors across a worldwide network to satisfy critical business requirements through specific Policy Regions, Profile Managers and specific monitor requirements utilizing Tivoli framework and TEC skills.
• Utilizing customer needs, Policy Regions reflected specific areas of the bank.
• Profile Managers and TMAs were deployed to allow monitoring of servers.
• When required customized monitors were developed.
• TEC Console distributed to Operations centers to customer support.
• Administered and supported Netview/6000, which was the Network Monitoring Tool of choice for the Americas. Hubs, Routers, Switches and Unix Servers were monitored to provide real time information on the availability of the Network.
• Received SNMP traps from 20 MLMs that was communicating with 2000+ servers.
• Maintained and customized the Omnibus/Netcool environment that was developed to be the front-end for the Netview/6000 to display the events for all of North and South America.
• Main event console for all Netview events.
• Focal point to administer the interface of Netview, Netcool and Telalert for notification purposes
• Used BMC/Patrol to monitor Oracle and Sybase databases providing performance and availability status to meet critical business functions.
• Provided DBAs with real time monitoring of key Oracle and Sybase processes.
• Customized critical business needs to DBAs requirements.

Confidential, Mahwah, NJ

Communications Analyst

Responsibilities:

• Resolved severe network congestion and customized Netview/6000 into an UPS Corporate Standard.
• Developed LAN/Wan skills while configuring Hubs and Switches to send SNMP activity to Netview/6000.
• Created and implemented Low Memory traps to send global event alerts to Netview/6000 event console.
• Standardized ELS (Event Logging System) on 2210 routers.
• Analyzed and reconfigured to successfully resolve major network congestion caused by Managewise Discovery Tool.
• Researched, implemented and documented trap definitions on MIB’s to meet critical business requirements.

Confidential, Morristown, NJ

Unix System Administrator

Responsibilities:

• Developed strong UNIX background on Solaris, AIX, and HP-UX and Dec platforms.
• Administered RS/6000 using SMIT in an effort to create an available and reliable production environment.
• Created, implemented and documented backup and recovery policy to insure maximum security of sensitive sales data for client pharmaceutical sales teams.
• Implemented the Dendrite nightly operational programs for system backups on all UNIX platforms.
• Participated in setup for TTYs, modems, PBX box to T1 lines which enabled secure access of clients to their servers and databases.
• Maintained system and client files to meet each specific pharmaceutical client’s requirements.