PROFESSIONAL SUMMARY:

• IT professional with 18 years’ global work experience including 4 years.
• 13 Years of experience with Confidential and 3 years with Confidential .
• Last 6+ years on mission critical SFDC product development.Enabled Confidential ’s Smart service data with service cloud.
• Extensive experience in CRM and e - commerce with Agile development using the MVC, SOA architecture.
• Led and managed internal and partner Teams (Accenture) of size 25; ensured on time releases
• End-to-end ownership; requirement study, analysis, conceptualization, design, implementation, QA and delivery.
• Manage the team technically, running the technical forums on latest technology and suggest best practices
• Hands on experience in architecting, re-architecture of multiple legacy application to Salesforce cloud platform.
• Proven expertise at driving continuous process improvement to enhance productivity and salesforce best practices.
• Prepare release road map plans and present service review matrix to Directors at Quarterly Executive Reviews
• Consultant to Project Managers; Point of Contact for end to endexecutiondeliverables on multiple projects.
• Passionate leader, self-motivated, driveaccountability, customer focus,ensure achievement of organizational goals.

TECHNICAL SKILLS:

Technology & Tools: Salesforce.com, Force.com, Service cloud, Sales cloud, Web Services, SOAP/REST API, WSDL, Apex Class, Visualforce pages, APEX Trigger, Bulk API, XML, JSON, CSS, JavaScript, Eclipse, Salesforce Apex, Mulesoft ESB, Dataloader, Workbench, Git, Jenkin, SVN, Java, J2EE, JSP, Servlet, C/C++, JIRA, iTrack, and Rally

Methodologies: Waterfall and Agile

PROFESSIONAL EXPERIENCE:

Confidential

Systems Architect /Sr IT Engineer

Responsibilities:

• Working with the global business team located in US, UK and Japan for the requirements.
• Convert requirements into technical solutions and make use of salesforce out of box functionality for requirements
• Email to case functionality to create the cases. Workflow is used to create the outbound message after the case is updated so that legacy systems is in synch.
• Run quarterly and monthly program reviews to highlight project challenges/risks
• Process builder is used to send the e-mail notification to the customer in multi languages based on the customer geographic locations.
• Customization of the Case Monitor page using Apex code to display owner, group and time how long case is opened.
• Case details page has integration using REST API with CDETS to fetch the Case Status
• SOAP API is used for near real time integration with the legacy application via DES (Data Exchange Service).
• Web Service based integration experience with third party applications
• Used RESTful service to identify highly skilled TAC engineer for the cases escalate by customer
• Implemented workflow functionality to send Bingo survey e-mail to the customer after the case is closed
• Integrated with BRE (business Rule Engine) to route the case to the right technology/sub technology
• Lead sales force platform application CSOnequarterly and monthly releases
• Focus on improving CSAT by proposing new ideas to improve the service levels
• Integration with Informatica for ETL, so that case details records are used for business intelligence functionality.
• Mulesoft ESB integration with Salesforce and various Case create applications like WebTickets, SCM and B2B
• Closely work with QA team for the integration issues
• Review the code to make sure the Salesforce best practices are followed
• Executed the projects in Agile methodology using Scrum
• Responsible for the day to day interaction with business team on requirements,clarifications and BAT
• Work with Salesforce support team for release related issues/production issues
• Point of contact for the upstream/downstream web service integrations

Confidential

Consultant, SanJose, CA

Responsibilities:

• Requirement gathering and analysis (Phase I).
• Worked on the functional design document
• Created Oracle package to receive newly created Orders (both US and non-US) from QTC,BV Orders into NPI database.
• Worked for the Inbound process- web service to receive the messages and pass to the JMS message Queues.
• Worked with the development partner Arvato Systems for testing the web service functionality
• Developed a PL / SQL package for IP address validation
• Created the web service client to test the Sales Order web services.
• Developed a JMS queue sender class that sends the order received / accepted / rejected messages tothe JMS Queue
• Developed the Java class to receive the status of the e-mail notification sent to thedistributors, customer admin, customer user.
• Developed a filter class to allow the access of web services only for the Arvato Data centerproductionservers.
• Developed a PL / SQL package to invoice the order, once the product license has been sent to thecustomer.
• Worked with PDT (Product Development Team) to create the test orders for go-live testing.
• Created the test scripts for orders having single / multiple line items with various combinations
• Involved in end to end testing of application, simulating the flow from Ordering Tool, SATT, JIGSAW, eDelivery to Arvato Portal.
• Taken active role for Integration testing with Arvato systems, point of contact for issues and trouble shooting.

Confidential

Senior Software Engineer

Responsibilities:

• Involved in requirement study and analysis for “volume cross sell of products” module.
• Worked upon impact analysis and effort estimation for Volume cross sell module.
• Interacted with client for requirement clarification, Q&A.
• Part of team in creating functional design document.
• Added new modules custom catalog, price profile.
• Enhanced the tax calculation module to calculate tax against each product using web service.
• Involved in “Chianti release” from Analysis to production release.
• Worked for “Chardonnay” release for requirement analysis, Functional specification, design and Estimation.
• Involved in assigning/evaluating the different bugs arising from the application (using eZilla bug tracker).
• Worked for catalog product price module to get the overlay price query for catalog loaded with different rank.
• Worked on cross sell and care pack products to display along with host product.

Confidential

Software Engineer

Responsibilities:

• Part of core team; designed complete architecture of entire application from Pearl to Java based MVC architectures.
• Involved in compete life cycle of this project, starting with requirement analysis, specification study
• Designed and Implemented the MVC architecture for the ILSG module.
• Developed custom tag libraries for pagination of the presentation layer.
• Point of contact to the on site team regarding the requirement gathering, UAT.
• Written the controller classes, which divert the request to the corresponding Handler classes to handle the request.
• Designed and developed Manager class which is used to handle all the Database Queries
• Taken active role in creating test cases and integrated testing.
• Involved in the warranty support of application after release

Confidential

Developer, San Jose, CA

Responsibilities:

• Developed Product Lookup module to display various products and services available
• Developed “Contract Details” Oracle Packages to perform the search on the database and extract contract information
• Worked on unit and integrated testing.

Confidential

Software Engineer

Responsibilities:

• Involved in specification study, analysis, design and development.
• Involved in parsing of the input filed and developing the linked list of the input file AtpgSpecNode.
• Implemented AtpgValidate module to validate the input parameters for the specified conditions.
• Prepared test plan for AtpgComdln, AtpgValidate module.