SUMMARY:

• Ambitious and driven candidate, possessing strong analytical, strategic, and management skills.
• 7 plus years of experience in process improvement and business transformation consulting where I have worked directly with federal government clients on large software development projects.
• Proficient at designing and developing System Documents, Business Process Models, and Use Cases to illustrate system functionality and interfaces.
• Proficient at applying the Systems Development Life Cycle (SDLC) methodology and problem solving skills to improve processes .
• Experienced in project management and reviewing schedules, budgets, and procurement materials.

COMPUTER SKILLS:

• Software Architect, ClearQuest, & RequisitePro
• Crystal Reports
• JIRA System Dashboards

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior Principle Systems Engineer

Responsibilities:

• Worked closely with Confidential personnel (client) while overseeing 17 states and their APD submissions, and while conducting reviews and meetings with state personnel, resulting in a 20% decrease in APD approval processing time
• Evaluated state schedules, procurement materials, and budgets to verify conformance to the code of federal regulations and to ensure the state managed federal funds accordingly
• Prepared operating instructions, compiled documentation of program development, and analyzed system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls
• Reviewed state APD’s (includes funding requests that ranged from $1 million to over $100 million and project management plans) for accuracy, conformance to regulations, and industry standard management practices across Software Development Life Cycle
• Examined RFP’s and multi - million dollar contracts for accuracy, conformance to regulations, and industry standard management practices across Software Development Life Cycle preventing state’s from entering costly and risky contracts
• Successfully conducted IV&V reviews for 2 states with development projects to ensure they were meeting schedule and budget requirements and were correctly identifying, assessing, and mitigating risks, saving the federal government $4 million in misused funds
• Reviewed Independent Verification and Validation (IV&V) reports for prioritization, accuracy, and usefulness of recommendations
• Conducted certification reviews of a state’s newly implemented system to ensure the systems met federal regulations
• Reviewed feasibility studies, including cost benefit analysis, alternatives analysis, and function point analysis, to ensure the state thoroughly evaluated all options prior to commencing a major development project

Confidential, Washington, DC

Managing Consultant

Responsibilities:

• Acted as primary liaison between key business stakeholders and the development team, building and maintaining a strategic partnership between Confidential, the client, and the key business stakeholders
• Performed the role of consultant in order to understand the client’s mission and suggested process/development improvements resulting in a robust system that exceeded the client’s needs
• Facilitated requirements gathering and JAD sessions with the client in or order to ensure all requirements were captured and to show the client designs of the 200 requirements, reducing in the number of change orders and bugs by 10%
• Performed a requirements and fit-gap analysis in order to determine the gaps between the 200 requirements and the system and provide solutions to fill those gaps
• Applied the Agile process and developed 10 Epics and 70 Stories, including acceptance criteria, in order to better manage the functional design documents and more efficiently design the system
• Developed 8 Functional Design documents in order to provide the client and development team with a clear understanding of the Curam functionality and of the requirements
• Conducted testing and analysis to ensure optimal performance according to the requirements, identified anomalies, and simulated the user experience to further enhance software development
• Triaged identified anomalies to determine its validity and if development resources are needed to resolve the issue
• Provided guidance to Quality Assurance and development teams on priority of features and functionality in order to ensure the client’s needs were met in a timely manner
• Negotiated features and functionality of the system to be scheduled in each release ensuring my project had adequate resources and time to develop the functionality
• Documented project specific artifacts to include requirements traceability matrix, fit-gap analysis, Epics/Stories, and functional design documents

Curam Business Analyst

Confidential

Responsibilities:

• Performed the role of liaison between the client and the development team in order to in corporate a process that encouraged clear communication and ensured the client's requirements were addressed
• Developed Business Process flows in order to describe how the requirements are connected throughout the system
• Facilitated JAD sessions or order to show the client designs and screen shots of the requirements provided by the client
• Developed Functional Design documents in order to provide the client with a clear understanding of the Curam functionality and of the requirements, and help the development team transform the requirements into a full functioning robust system
• Conducted testing and analysis to ensure optimal performance according to the requirements, identified anomalies, and simulated the user experience to further enhance software development
• Triaged identified anomalies to determine its validity and if development resources are needed to resolve the issue

IMS & AFSP System Engineer Lead

Confidential

Responsibilities:

• Oversaw and delegated work to 2 business analysts that resulted in an increase in work productivity, improved processes, and exceeding client expectations.
• Developed a new process to record and maintain over 150 IMS and AFSP requirements that provided developers and client with a more organized and lucid list of requirements and ensured all requirements had been fulfilled.
• Designed IMS and AFSP business process models in order to provide the client, developers, and other potential IMS & AFSP users with a formal business process that describes the system-to-system logic and business logic at a detailed level and assisted in ensuring all 25 IMS use cases were sufficient.
• Developed a new process to maintain IMS 25 use cases that provided users, developers, and client detailed documentation of IMS functionality.
• Facilitated training workshops for the client that resulted in the client being able to increase their case handling by 15%.
• As client liaison, utilized relationship and managerial skills to communicate to client ideas and negotiate release dates that improved IMS and AFSP overall functionality.
• Created a Change Request (CR) and Problem Request (PR) tracker to manage the requirements and developers progress, therefore, improving client moral and CR and PR turnaround time by 50%.
• Created Consolidated Screening Gateway ( Confidential ) user guide and Redesigned IMS UI User Guide to provide the client with a more clear instructional guide that allowed the client to provide demo sessions with their department.
• Managed IMS and AFSP release schedule by collaborating with leadership that not only resulted in my team delivering 4 large successful releases, but also resulted in allowing the client to include additional important requirements.
• Designed a User Acceptance Testing template that was utilized by all 7 teams and ensured all teams were in compliance with Confidential rules and regulations.

Operations Support Analyst

Confidential

Responsibilities:

• Developed a SF Enplanement excel document that allowed the client ( Confidential Personnel) and deployment team to more precisely forecast the percentage of the total ­­700 million annual enplanements cutover for certain time period, thus, ensuring an accurate estimate and allocation of financial resources.
• Collaborated and managed Confidential Personnel in order to create and maintain all SF cutover documents that contained the information required for carriers to receive approval from Confidential Personnel to fly within the US.
• Designed a reporting and cutover document tracking document that not only helped with monitoring these client documents, but also, assisted in ensuring Confidential Personnel acquired mandatory information from carriers in a timely manner.
• Analyzed client-developed reports in order to maintain the SF database, in which was utilized to contain and monitor the 250+ airlines and to provide client with accurate information to grant airlines access to fly within the US.
• Maintained the SF Deployment schedule, using a client-developed report, in order to provide the client with a reliable resource that displays which 250+ airlines are fully deployed to collaborate effectively.
• Monitored and recorded all SF registered carriers in order to provide the deployment team and client with an accurate list of all the airlines registered with the SF Program and allow them to appropriately allocate operational and financial resources.
• Created and managed over 250 deployment reports in order to document the entire testing process for each airline that the client and deployment team utilize as for potential airline security and or future testing issues.
• Oversaw the Secure Flight correspondence with over 250 airlines and service providers world wide in order to monitor information between the client and carriers, in which improved the clients’ response time by 50%.

Business Analyst

Confidential

Responsibilities:

• Coordinated with team members and client to produce the 300-paged Confidential UI Detailed Design Document that provided updates on the logic and format of the Confidential application, in which enabled team members to identify over 100 Confidential application defects.
• Managed Confidential Telephony Design Document in order to improve Confidential architecture, resulting in a more fluid Confidential application that could handle additional calls and transfer additional data, and could adapt to necessary changes more expediently.
• Collaborated with team members to create the Confidential Calling Strategy document that provided the client with a summary of Confidential call strategy changes in order to increase case contact and completion rate to 100%.
• Gathered, analyzed, and managed 150 Confidential application requirements, developed conceptual designs, and designed GUIs: facilitated client reviews of the prepared content, layout and navigation that resulted in a system that was able to handle over millions of calls
• Presented deliverables and status updates to the client at weekly meetings in order to gather and organize new information, resolve issues, and determine future objectives that led to $25 million in additional Census stimulus.
• Created activity diagrams, utilizing Microsoft Visio and Rational, of Confidential modules to facilitate client and team understanding of Confidential functionality.
• Delivered an analysis of 15 gaps within the Regression Test Plan on time in order to show which requirements had not been addressed.
• Lead and trained client on usability and functionality of eyeQ360 recorded calls in order to provide insight on the Confidential application and process that enabled the client to better understand the Confidential application functionality.

Confidential, New York, NY

Operations—Strategic Planning Intern

Responsibilities:

• Developed a strategic plan to drive Top Box Performance for Card Replacement Confidential to 76%.
• Designed a Top Box Driver Index that enabled Card Replacement operations to focus efforts on the key drivers of customer satisfaction.
• Utilized Six Sigma techniques to determine key drivers of Top Box.
• Worked with support groups in cross-functional teams to ensure compliance with department guidelines and improve the customer experience, increasing annual spend by over $400 million.
• Conducted a cost benefit analysis that consisted of forecasting, managing, and auditing a $60 million budget.
• Analyzed and managed 17,000 customer service survey reports using Excel charts and pivot tables that resulted in a 10% increase in Excellent overall satisfaction ratings.
• Created strategic plans for process improvements in order to increase Net Promoter Score by 26%.

Confidential, Fontana, CA

Management Assistant

Responsibilities:

• Directed and developed a team of 3 and enhanced skills sets to prepare them for an assistant manager’s role.
• Utilized problem solving and strategic management skills to successfully manage, deploy a fleet of 200 vehicles worth over $4 million, and ensure compliance with state vehicle regulations.

Confidential, Upland, CA

Retail Sales Representative

Responsibilities:

• Operated as a manager and addressed operational, financial, and personnel issues for an approximate 12 month period.
• Utilized critical thinking, analytical, and quantitative skills to set product prices based on supply and demand, and budget availability to enhance sales by 10% - 15%.