SUMMARY:

• An experienced IT Professional in search of a Systems Engineering or Systems Administrator role.
• Proven track record as a results oriented team leader with success in the analysis of complex systems and processes with the practiced ability to solution, present and report associated findings to the business.
• Excellent ability to lead and collaborate across business units and to communicate complex, technical status and risk issues to a diverse audience. In - depth expertise in the design, implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN/Security infrastructure.
• Demonstrated success implementing strategic multi-platform IT Operations initiatives that improve risk posture and enhance business functionality.

CORE COMPETENCIES INCLUDE:

• Systems Integration
• Migrations/Upgrades
• Vendor Management
• Strategic Planning
• Project Management
• Process Improvement
• Quality Control
• Budget Adherence
• Risk Management

TECHNICAL SKILLS:

Operating Systems: Windows 2012R2/2012 Server Standard, Windows Server 2008 R2 SP1/2008 Standard/Enterprise, Windows Server 2003 R2 SP3 Standard/Enterprise, Windows 10, Windows 8.x Enterprise, Windows 7 Enterprise, Linux Red Hat Workstation/Server

Management: Quest Desktop Authority Management Suite, BMC Footprints/Asset Core, Kaseya VSA

Messaging: Microsoft Office 365, Microsoft Exchange 2010 SP3, Microsoft Lync 2010

Auditing & Compliance: Stealthbits StealthAudit/StealthInterceptor, ManageEngine AssetExplorer, Quest ChangeAuditor

Anti-Virus: Sophos Endpoint Security and Data Protection, Palo Alto TRAPS

Backup: Commvault Simpana 9, Veeam Backup & Replication 7

Virtualization: VMware vCenter v5.x, VMware ESXi v5.x, Hyper-V 2012 R2 incl. SCVMM

Security: PRTG Log and Event Manager, ForeScout CounterACT, PaloAlto Firewalls, Thycotic Secret Server, Lastpass, Duo Security, Barracuda Essentials for Office 365

Servers: Dell PowerEdge Gen11/12 Servers, HP Proliant Gen8 Servers

Storage: HP 3PAR StoreServ 7000 Series, HP StorServ 3PAR F-Series, Kaminario K2 All Flash Storage Array, Dell EqualLogic, Dell PowerVault MD 3200 Storage Array Series, Fusion-io ioDrive, Synology RackStation, Tintri T800

Blade: Dell PowerEdge M1000e Blade Enclosure, Dell PowerEdge M-Series Blade Servers

Networking: HP Procurve Switches, Citrix NetScaler, Juniper/PulseSecure SSLVPN

Storage Networking: Brocade Fiber Channel Switches, Dell Force10 Switches

Wireless: Cisco Meraki Cloud Managed Solution

WAN Acceleration: Riverbed Steelhead Appliances

Power: APC InfraStruxure

Racks: APC NetShelter SX, Panduit

PROFESSIONAL EXPERIENCE:

Confidential, Florham Park, NJ

Sr. Systems Engineer

Responsibilities:

• Primary architect and project manager for new data center build.
• Primary technical lead for the Office 365 hybrid migration.
• Primary technical lead during data center move.
• Primary technical lead during Hurricane Sandy (2012): Worked with management and other technical personnel to bring up e-mail communications in 2-days.
• Primary technical lead during three acquisitions (NetRx, MEDGroup, and NavigatorGPO) to include mail migration and data integration.
• Designed and implemented mail migration plan from Exchange 2003 to Exchange 2010 onto a virtualized platform.
• Planned and implemented VMware installation and migration from 4.x to 5.x.
• Multiple physical and virtual server builds on 2003/2008/2012 Microsoft server platforms.
• Spearheaded the 80% virtualization of the MHA IT datacenter onto the VMware platform.
• Performed SAN migration from 3PAR F400 to 3PAR 7400.
• Participated in the MHA Leadership Program.
• Primary day-to-day activities revolved around managing the virtual infrastructure and storage as well as being the primary support and project contact for MHA Development team.
• Other responsibilities included and were not limited to training, mentoring and fostering the technical development of new and existing IT Operations staff.

Confidential, Woodcliff Lake, NJ

Sr. Systems Administrator

Responsibilities:

• Full Active Directory and Exchange user account Administration while adhering to SOX processes
• Global Identity Management for all Confidential Users via IDAS
• Responsible for managing over 30,000 Active directory 2003 / 2008 objects across 3 domains
• Managed Active Directory GPO’s across 3 domains in Confidential
• Responsible for creating and managing scripts for bulk User account modifications
• Managed all Remote Access accounts (Cisco RSA) account and tokens
• Responsible for creating/managing NTFS User and Department shares globally across 3 domains.
• Monitored all share quotas and increased according to department policy
• Managed North Americas logon VBS scripts which include mapping network drives, installing applications, and applying business critical VBS scripts
• Managed a large-scale file share cleanup which included cleaning up NTFS permissions, removing stale users from the ACL, and locating share owners.
• Server 2003/2008 Print Server administration which include managing drivers and creating print queues
• Participation in and use of Confidential 's Change Management Process for large scale system changes

Confidential, Morris Plains, NJ

Special Response and Process Improvement Team Lead

Responsibilities:

• Project Manager Role focused on the IT needs of all Pfizer’s Dev-Ops Confidential Strategic Partners
• Maintain open communication with 30+ vendors to ensure continuous remote connectivity to the Confidential network and required Pfizer-provided applications
• Report and manage all incoming issues with various internal IT departments throughout Pfizer; all of which performed 100% within Service Level Agreements
• Investigate internal issues to determine root-cause analysis gathered from Pfizer’s IT resolving groups to ensure that any business-to-business discrepancies do not reoccur
• Co-founder of Special Response and Process Improvement team (SRPI)
• Researched, developed and authored Use Case process efficiencies and documented current technology support processes in order to proactively improve Pfizer’s ability to support strategic partners
• Full knowledge and administration of HR Source application, Global Identity Management (GIDM), Identity and Access Management (IMS), Exchange and Active Directory
• Recipient of the 2008 Confidential Global Research & Development Team Award

Confidential, Parsippany, NJ

Account Administrator / Team Lead

Responsibilities:

• Full Active Directory, Exchange, and Right Fax Administration globally within Pfizer
• Migrating NT accounts across domains and OU containers for relocation or administrative purposes
• Managed the Identity management systems and assist with implementations
• Granting / Removing permissions to Exchange mailboxes and Distribution Lists
• Migrating Exchange mailboxes and Distribution Lists to different exchange servers
• Adding / Removing Computer Machines to specified OU Containers and Domains
• Granting users administrative rights to local machines and servers
• Managed Share and NTFS file security using server manager, small wonder, user manager, Hyena, Computer Management Console
• Monitored Server 2003 disk quota via Quota Manager 5.1
• Deploying / Pushing software packages via remote deploy or remote install via Net meeting, Timbuktu, Remote Desktop, PC Anywhere, and SMS Admin 2003
• Performing 2nd level support on Microsoft Office 2000/2003/2007 products (Outlook, Access, Word, Excel, and PowerPoint)
• Troubleshooting blackberry and handheld PDA problems from a desktop and server perspective
• Troubleshooting TCP/IP, LAN, and desktop related issues such as hardware / software failures and loss of network connectivity
• Meeting SLA within Peregrine Service Center call tracking system

Confidential, Parsippany, NJ

Service Desk Team Lead

Responsibilities:

• Performed configuration and troubleshooting of desktops, laptops, handhelds, and printers
• Performed 2nd level support (SME) on Microsoft Office 2000/XP/2003 products (Outlook, Access, Word, Excel, and PowerPoint).
• Deployed and Pushed software packages via remote deploy or remote install via Net meeting, Timbuktu, Remote Desktop, PC Anywhere, and SMS Admin 2003
• Communicated daily with end user support regarding daily activities, ticket status, Information Systems support, and client incidents
• Provided account administration Windows, Unix, Sun Solaris, Citrix, VMS/VAX, PeopleSoft, and proprietary Confidential Applications with the following tools: Enterprise Administration, User Manager, Active Directory, Trusted Enterprise Manager, RSA/ACE Server Database Administrator, RUMBA, SQL Plus, telnet, terminal services, and proprietary account administration tools
• Received many monetary rewards for excellent customer service

Confidential

Technical Support

Responsibilities:

• Provided 100% quality technical customer service phone support to all clients including Berlex Labs and Organon, (approx 5000 users)
• Supported networking issues within NT/2000 environment.
• Acquired and tracked 20 to 25 incoming calls per day in Siebel call Tracking System
• Supported all clients with Microsoft Office 97, 2000, XP products including Word, Excel, PowerPoint, Access, and Outlook
• Performed troubleshooting and Configuration of desktop and laptop issues with Microsoft Exchange Server, print servers, Cisco routers, VPN, and dial-up networking
• Followed up on outstanding and open tickets to inform clients of the status of their issues
• Provided in-house users with Desktop Support and LAN network connectivity issues
• Communicated daily with end user support regarding daily activities, ticket status, and Information Systems support

Confidential

Network Administrator/Desktop Support

Responsibilities:

• Administrator of company’s NT/2000/Exchange 5.5 servers
• Supported to 150 users in a Windows NT and 2000 environment.
• Provided technical support which includes troubleshooting and configuration desktop and laptop pcs with Microsoft Outlook, VPN, Microsoft Exchange, and Print Servers internally
• Installation of packaged software on Windows NT/2000 server and PCs
• Purchaser of PC’s and peripheral devices
• Developed file inventory application using Visual Basic and Microsoft Access