SUMMARY

• Quality focused leader with experience managing the design, implementations, integration, and operations of global telecommunications solutions including bringing five new operation centers on line.
• Extensive experience in the design, operations, and management of Layer 1, 2, and 3 networks as well as physical infrastructure including data centers, central office facilities and outside plant. Specialized skills include network troubleshooting, technology evaluation and selection, network design, vendor negotiations, and customer support/ retention.
• Proven record of success with extensive organization & budget management experience including multiple restructuring and cost reduction initiatives for existing operations and the merger & integration of new acquisitions.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

VP Network Operation

Responsibilities:

• Lead and coach data network professionals to form a customer - focused and relationship oriented team in both the network operations center and field
• Create best practices and training materials in support of employee development and highly efficient workflow management
• Transitioned operations from supporting primarily wholesale offerings to supporting expanded enterprise voice and data services
• Provide strategic customer account management services including; conflict resolution, root cause analysis, and customer retention
• Create automation standards and development requirements for Operational Support Systems related to implementation and go to market activity for Fiber, Transport, and IP/Ethernet solutions
• Administer federal programs (i.e. NORS, DIRS. TSP, etc)
• Developed, certified and directed the implementation of business continuity plans
• Define/negotiate Master Service Agreements (MSA) and Service Level Agreements (SLA)
• Select and manage vendors
• Integrated operations and facilities from acquisitions into existing operation model
• Manage both internal and field network operation technical assets to deliver and maintain services
• Provide Tier 3 hands on support for systems including DWDM, legacy transport systems (SONET, DS, etc.) Ethernet Transport (MPLS, OSPF, HSRP, etc), and Layer 3 services (SIP, DIA, etc) during initial implementation, daily operations, and incident management

Confidential, Houston, TX

Network Operations Center Manager

Responsibilities:

• Developed and implemented the operational and maintenance processes/procedures and OSS/NMS system requirements for new Network Operations Center including the implementation of NetCool and SolarWinds for network surveillance
• Provide 24 x 7 tier 3 technical support to field and network operations, engineering, service delivery, and external customers
• Perform design engineering, develop detailed methods of procedure for implementation, and manage projects from inception through completion
• Manage change control/preventative maintenance activities and FCC reporting
• Manage 24X7 operations center monitoring a network comprised of over 8000 elements using TDM, SONET, DWDM, and Ethernet technologies servicing DS-1through OC-192, Ethernet Transport 1Gbps through 10Gbps, Dedicated Internet Access, Managed Wave Services, and collocation/data center services
• Ensure customer Service Level Agreements are met through aggressive trouble management, proactive network monitoring, and scheduled maintenance activities by both field and NOC personnel
• Test and deploy new product lines and perform lab integration testing on all new hardware and software
• Develop training packages and perform in house training for NOC, field operations, engineering, service delivery, and contractors on network topology, hardware, software, and new products
• Mentor existing NOC and field operations personnel focusing on both professional and personal growth while ensuring productivity goals are attained
• Develop Disaster Recovery procedures and test/maintain site equipment and perform activation when necessary
• Integrate new network acquisitions into the existing operations including multiple data centers and collocation facilities
• Manage field installations and configuration/testing of TDM, SONET, DWDM, and Ethernet platforms for network augments and customer implementations

Confidential, Houston, TX

Network Operations Center Manager

Responsibilities:

• Managed 24X7 network operations center performing proactive and reactive maintenance on a nationwide IP and ATM network utilizing TDM and SONET transport.
• Developed requirements and processes starting up two new operations centers supporting dark fiber/DWDM lambda services and on net SONET offerings.
• Provide 24X7 on call assistance to internal and external customers
• Audited, tested, and activated three new DWDM rings comprised of 36 nodes.
• Developed and implemented the operational and maintenance processes/procedures and OSS/NMS system requirements and opened initial fiber Network Operations Center
• Managed tier 3 ATM support performing sixteen ATM site grooms
• Ensured customer Service Level Agreements are met through aggressive trouble management, proactive network monitoring, and scheduled maintenance activities
• Redesigned building backup power scheme and implemented changes to ensure stable power supply for operational systems.

Confidential, Colorado Springs, CO

Engineer

Responsibilities:

• TS/SCI/SSBI Security Clearance
• Managed 28 engineering projects from inception through completion on time and under budget
• Deployed worldwide to perform site surveys and develop technical solutions in response to customer requirements
• Upon project approval, ordered equipment, managed installation teams, activated/tested systems, and provided training and system documentation to the end user
• Develop/maintain system documentation and provide as built documents to the requesting authority
• Performed test assistance at remote sites during the systems certification process
• Developed proposals and implemented plans to operate and manage two new network operations centers

Confidential

Telecommunication/Computer Systems Control

Responsibilities:

• Highest rank Technical Sergeant (E-6)
• TS/SCI/SSBI Security Clearance
• Managed operations centers at confidential maintaining DS-0 through OC-48 terrestrial and broadcast supported circuits
• Built and managed Base Central Test Facility at confidential
• Project manager installing 12 new DDM-1000 DCS at various sites in Europe
• Maintained circuits and transitioned site from analog to digital microwave systems as a system controller Rhein Main AFB, GE
• Integrated systems using Tropspheric Scatter, LOS, HF, and Satellite with voice and data communications media with the 3rd CCGP at Tinker AFB, OK
• Field tested and trained subordinate units on newly deployed digital mobile systems

Confidential, Holden, LA

Maintenance Supervisor

Responsibilities:

• Managed fifteen technicians performing preventative and emergency maintenance on plant systems including mechanical, hydraulic, pneumatic, AC high voltage, AC and DC low voltage, and control and automation systems
• Established preventative maintenance routines and schedules decreasing unscheduled production delays by 12%
• For turnaround maintenance implemented pairing one experience tradesman with several general labor helpers to increase productivity thereby minimizing contractor costs

Louisiana Air National Guard Hammond, LA

Telecommunication/Computer Systems Control

Responsibilities:

• Maintained TS/SCI security clearance
• Integrated systems using Tropospheric Scatter, LOS, HF, and Satellite with voice and data communications media
• Performed contingency operations during four Hurricanes and three floods providing local authorities with continuous communication
• Deployed to Korea and Europe for exercise support