SUMMARY

• Senior systems engineer with experience in Microsoft Enterprise Systems, including Microsoft Exchange with Outlook, OWA, and Microsoft Office 365 along with Lync/Skype for Business Enterprise messaging systems. Extensive experience in Cisco and use of Cisco on networking infrastructure for deployment of Microsoft server and Microsoft Exchange server.
• 6+ years of I.T. experience Microsoft Exchange email and messaging including Microsoft network and messaging systems, including Microsoft Server, Microsoft Exchange Server, Microsoft Outlook Client plus OWA, Active Directory, PowerShell and Lync/Skype for Business for enterprise messaging.
• Network engineering experience with TCP/IP, DNS, DHCP, ASA, Sonic Firewall, Switches, Hubs, Routers and Gateways.
• Network engineering (LAN, WAN, WLAN, CISCO, including troubleshooting connectivity, routers, firewalls, hardware, system events on Windows server and Exchange server networks.
• Solutions consulting involving network configuration, design and support of hardware and applications in Windows networks and Exchange systems.
• Ability to work in a team environment as well as independently without supervision.
• Responsible for project management, asset management and equipment inventory for Windows network and Exchange systems, etc.
• Excellent communication and collaboration skills in coordinating with IT project management on Windows networks and Exchange systems.
• Experience acting as communications liaison between Exchange project management and client management.
• Experienced Windows System Engineer assisting with Exchange architecture design, implementation, integration; support of Directory Services for enterprise Exchange systems.
• Responsible for assisting with the implementation and support of Microsoft Active Directory in Exchange system and Windows network
• Identity Manager 2016, Azure AD Connect and ADFS
• Provided on - premise solutions with Azure, Exchange Online and Office 365 coexistence and migration.
• Identity software (ILM, FIM, MIM), Azure AD Connect and ADFS. Microsoft Federation experience.
• Experience with networking protocols and components including TCP/IP, DNS, SIP, MAPI, SMTP in Exchange environment.
• Provided guidance and leadership during design, build, and run activities to ensure success from lab to released network systems.
• Lead pre-production and production deployment, configuration, testing of Exchange and Windows systems, ensuring best practices.
• Provided detailed technical documentation including solution high/low level design, platform build/configuration, troubleshooting, and operational procedures for Exchange and Windows servers.
• Supported project management teams on Exchange and Windows server deployment and systems integrations.
• Administration of: Windows Server, Skype/Lync, Exchange, and other Microsoft server and desktop technologies.
• Understanding of: TCP/IP networking technology (switch, router, firewall), Reverse Proxy, Load balancers, Office 365, SIP, VOIP, Hyper-V, and SAN solutions on Microsoft Exchange network.
• Perspective and experience with large enterprise infrastructure and technology inter-dependencies
• Knowledge of Microsoft Windows Server and Microsoft clusters
• Coach, mentor, motivate, and supervise Exchange project team members.
• Created defects, executed and created test cases in HP Application Lifecycle Management (HP ALM) Quality Center.
• Deployed firmware and application software to all devices
• Executed messaging tests on hand held devices which includes push messaging, email messaging and text.
• Worked in an Agile environment, with weekly sprints and daily scrums on the Exchange team.
• Experience with SQL server; installation of SQL server to run alongside Lync. Creation of multiple instances of SQL DB to associate with Lync. Experience with Exchange on-premises and online/Office 365.
• Willingness and capability of quickly learning new technologies required for accomplishing project goals.

TECHNICAL SKILLS

Servers: Microsoft Exchange Server 2013, Microsoft Exchange Server 2016, Windows Server 2016 (NT 10.0), Windows Server 2012 R2 (NT6.3), SQL Server

Microsoft Exchange: Continuous Cluster Replication (CCR), Standby Cluster Replication (SCR), Local Copy Replication (LCR), Hub Transport Server, Exchange management console (EMC), Outlook Web Access (OWA) Database Availability Group (DAG) DAC Mode, CAS Array, Hub Transport Server, Exchange management console (EMC), Outlook Web App (OWA), Transport pipeline, Managed Availability, Exchange Admin Center (EAC), Outlook Web App (OWA)/Outlook On the Web (OOTW) for 2016

Microsoft: Microsoft Active Directory, Microsoft Azure, Microsoft Outlook and Outlook Web (OWA), Microsoft PowerShell 5.0, Microsoft PowerShell 4.0, Microsoft Servers, Lync Server, Exchange Online, Windows XP/7/8/10, Microsoft HyperV, Microsoft Office 365, Hybrid, Staged, Cutover, IMAP, Centralized, Non-centralized, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync, Azure AD Connect

PROFESSIONAL EXPERIENCE

Senior Exchange Engineer

Confidential, San Antonio, TX

Responsibilities:

• Identify Management process testing and documentation for migration to MIM 2016 and Azure with Exchange.
• Assist with the migration of ILM 2007 to MIM 2016, as well as other Identity related products with Exchange.
• Provide support of Azure AD Connect and ADFS for Exchange Online and other Microsoft products as they are migrated to Azure.
• Support existing platform consisting of PowerShell, Azure, Exchange.
• Develop PowerShell scripts for automating processes.
• Provide Tier II and III level support for the Corporate helpdesk and HR IS, Microsoft Exchange user management and mobile device management.
• Provide technical documentation on Microsoft Exchange, Exchange email server to project and Operations teams as part of project deliverables.
• Ensuring that the Microsoft Windows servers and Microsoft Exchange servers meet company standards and are updated with the latest security patches.
• Responsible for enforcing and maintaining standards within the NOC group (ie: Ensuring Windows server and Exchange server versions and patch level are the same across all servers in North America)
• Responsible for Disaster Recovery testing; automation of Disaster Recovery where possible on Windows servers and Exchange servers.
• Design and scripting of the Microsoft Hyper V environments across the enterprise.
• Implement and configure virtualization technology (Microsoft Hyper V) and provide L3 technical support to end users.
• Configure, administer and support cloud products and hybrid cloud environments Microsoft Office 365, Google Apps, MicrosoftAzure, and Microsoft Office 365
• Utilizing PowerShell (PS) created automated tasks to provide reports and automatically update user attributes
• Responsible for support of Microsoft Exchange 2007/2010/Lync 2010 unified communications environments in a high availability deployment.

Network Systems Engineer & Exchange Specialist

Confidential, San Antonio, TX

Responsibilities:

• Responsible for development, operations, maintenance, support, and documentation of the global Unified Communication platforms.
• Analysis and development of the deployment, assessment, and operational guidance required through the project lifecycle.
• Provide Level3 support for all UC platforms and assist with customer onboarding and integrations.
• Lead the evaluation, adaptation, and integration of existing internal or third party (software and hardware) systems.
• Experience migrating services from on premise to Office 365.
• Configured, implemented, supported and maintained all physical and virtual servers located in the branches and data center facilities.
• Supported desktop operating systems including Windows, and VMware.
• Worked with both the network and desktop groups when operations overlap.
• Set-up, configured, maintained and ensured all production or necessary servers are being backed-up.
• Responded to server, network and storage alerts as triage level of support and liaison between 3rd Level engineers to investigate appropriate resolution for global external clientele.
• Investigated error messages and determined resolutions.
• Managed software, hardware and connectivity vendors to obtain support and resolution information.
• Oversight of hardware / software upgrades.
• Responsible for response, resolution, tracking, and documentation of all support incidents.
• Configured Cisco(7965) phones, PolyCom, (1831), Cisco anyconnect
• Provisioned and deprovisioned peripherals, Cisco Phones, Voicemail, and Plantronics headsets.
• Implemented and configured virtualization technology using Microsoft Hyper-V.
• Familiar with SCCM (System Center Configuration Manager 2012)
• Used Active Directory to add/delete computers, users, and domains and to map network drives and perform other administrative functions.

Network Engineer/Microsoft Exchange Systems Administrator

Confidential, San Antonio, TX

Responsibilities:

• Coordinates with the other IT team members the development of Engineering knowledge base.
• Coordinates activities including Change Management with client resources through resolution.
• Assists in maintaining an asset management system to ensure that IT resources are secure and accounted for via ITIL methodology and the use of a CMDB.
• Provides regular updates to the Engineering Operations Manager on assigned projects.
• Assessed, planned, and configured hybrid for Microsoft Exchange 2010 and Exchange Online email services through Office365.
• Gathered on premise metrics for Exchange 2010 and participated in all planning meetings for hybrid.
• Maintained documentation for hybrid effort, updated plans, and consulted with management on timelines.
• Configured ADFS/ADFS Proxy servers on premise for Single Sign On services for users.
• Deployed licensing for users with federated identities and helped configure clients.
• Deployed Microsoft Azure tools for Active Directory connectivity and synchronization with Office 365 cloud services.
• Tested Azure and ADFS connectivity and remedied any issues that arose.
• Configured tenant account and connection to domain for hybrid effort.
• Created batches using scripting knowledge via PowerShell for eventual mailbox database moves to Exchange Online.
• Appointed migration endpoints for mailbox moves.
• Acted as point of contact and communicated with end users on mailbox moves and changes to functionality.
• Install (CISCO) Wireless Access Points
• Configure WAP s according to (SAISD) standards
• Install (CISCO) Switches
• Messaging technical administrator responsible for the continued support of Microsoft Exchange 2007/2010 and Lync 2010 unified communications environments in a high availability deployment.

Microsoft Exchange & Network Systems Administrator

Confidential, San Antonio, TX

Responsibilities:

• Moved batches to Exchange Online and monitored transitions via migration reporting.
• Remedied migration problems and user connections post migration.
• Implement and configure virtualization technology (vSphere)
• Maintained and provided complete documentation of migration effort and provided knowledge transfer.
• Utilizing PowerShell (PS) created automated tasks to provide reports and automatically update user attributes
• Provide L3 support for users and back end server operations.
• Provided end-to-end user and environment support and remediation.
• Set up mail forwarding and send as permissions on mailboxes as needed.
• Initiated mailbox clean ups and database reclaims with maintenance windows.
• Created distribution groups, shared mailboxes, and room mailboxes for company use.
• Troubleshot external and internal connection to Exchange server mailboxes and resources.
• Responsible to applying patches and updates to Exchange servers and testing after application.
• Tested Lync front end services with synthetic transactions and service assessment.
• Updated user information within the GAL, modified SMTP addresses, and assigned delegation of permissions.
• Troubleshot connection of Lync clients to backend services and configured company conferences.
• Configured interoperability between Exchange and Lync servers.
• Install Win 7 to VHD File
• Remote Global enterprise IT support
• Configure: Routers, Modems, VPN, Thin Client
• Email configurations Outlook 2007/2010
• Configured Cisco support software/VOIP/VPN phones
• SCCM2012/ Windows 7 Migrations
• Software Symantec Management deployment

Microsoft Exchange/Lync Systems Administrator

Confidential, Varnado, LA

Responsibilities:

• Monitored Microsoft Lync and Microsoft Exchange through SCOM server alerts and triggers.
• Setup of Voice policies as per the company requirement.
• Knowledge on Lync client logon process in central site-backup site-branch site.
• Working with Lync server logging tool and snooper tool.
• Worked on-call rotation for messaging and collaboration service environment.
• Ensured backups were successful of Exchange databases and log files.
• Added Polycom devices to Lync trusted systems for conferencing capabilities.
• Provided hardware and software installation and configuration support.
• Linux system administrator on an as needed basis for configuration and daily monitoring.
• Active Directory support through site build outs, group policy implementation and design support.
• Responsible for the management and maintenance of HP and SUN servers.