NETWORK TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows 7, Windows VISTA, Windows XP(vs5.1), Windows 2000 (vs5.0), Windows98(vs4.1), Windows NT(vs4.0), Confidential MPE/XL (vs3.1) - Reflection1, OS/2, UNIX (Solaris and OSF), DOS 6.22.

SOFTWARE: MS-Office XP(vs2010), WordPerfect(vs9), Lotus Notes(vs5.6), PcANYWHERE(8.0), MS-Internet Explorer 9.0, System Commander, Proprietary software.

HARDWARE: Confidential DL380 G4 Servers, IBM Mainframe - Model 2000 Series - System 390, Gateway, Compaq, Toshiba, Dell.

SUPPORT SERVICES: Systems Management Server (vs1.2) SMS, Norton AntiVirus(vs9.0), File Transfer Utility, NT 5.0 Servers, Novell NetWare (vs5.0), Peregrine Networking Management systems (PNMS), VTAM, TSO/ISPF, EXTRA Personal Client (vs6.2), IMS, VMNetview (vs.rel3), BUNDL CICS, Enterprise Administrator (vs4.11), Heat (vs3.51), Quintus Workpro (vs2.3), RAS, Partition Magic (vs3), Confidential JetAdmin (vs2.3), TRAINER ETC.

PROFESSIONAL EXPERIENCE:

Confidential

Traveling Lead Technician

Responsibilities:

• Served as part of a team on multiple PC hardware deployment in the New York / New Jersey area. Server
• Room Experience (hardware, racking servers “ Confidential DL380 G4”, network connectivity, server 2003 and XP background).
• Communicate technical details and troubleshoot by phone.
• Worked with the helpdesk to resolve any technical issues out of

Confidential

POS Site Surveyer

Responsibilities:

• Performed Site Survey’ Confidential for Confidential ’ Confidential Restaurants. Maintain and Update data to SharePoint Network (Photo’ Confidential and Excel document’ Confidential ).

Confidential

Network Administrator / Technical Support

Responsibilities:

• Providing technical service and support of computer equipment in a client/server multi-level operating system platform.
• Providing Systems Management Server application support to police districts and firehouses to resolve network and printer problems.
• Technical support for two hundred UNIX and NT workstations on the operations floor for Confidential dispatchers and Call Takers.
• Monitor the Computer Aided Dispatch (CAD) systems central processing units on all servers; utilize SNMP monitoring system to reacquire connections on all nodes, perform loop back test. Providing second and third level help desk support for voice and data (ISDN) issues, Copper/Fiber and Ameritech issues.
• Primary responsibility is network management technical support for SNMP, CAD, WMIS, PSAP and FTM system. Perform 5 daily server backup procedures.

Confidential

IS& Confidential Regional Coordinator

Responsibilities:

• Identifies Region and Field requirements for systems Support.
• Provides feedback into IS& Confidential organization on IT issues. Provides Information Technology services that are responsive and continually exceed end user expectations.
• Provides technical support for Collaborative Decision Center Operations.
• Provides On-Site desktop support. Work with GM Wholesale Support Center (Helpdesk) on issue resolution.
• Provide follow-up on issue resolution and resolution effectiveness.
• Provides basic training on GM OnLine computer applications.

Confidential

Networking Consultant

Responsibilities:

• Install and Configure network Windows 2000 and NT 5.0 Servers. Administering a 1000 user Windows NT LAN/WAN. Asset Procurement, Configured Windows NT TCP/IP, DNS, WINS, DHCP, and gatewaysPerformed NT Exchange upgrade to version 5.5, Developed project plans and time tracking documentation, Setup
• NT new user accounts and security restrictions, DK Help Desk For Windows vs3.0.07)

Confidential

Field Deployment Manager

Responsibilities:

• participated in Confidential deployment of 38,000 PC’ Confidential nationwide, migrating averages of 50 machines per night with support the next day.
• Responsible for the following, Windows 3.1 and 3.51 to Windows 95 or Windows NT, MSMail to Outlook (Exchange) / Office 6.0 to Office 97, From Token Ring to Ethernet utilizing Cisco hubs, routers, switches, troubleshooting network connectivity (rewiring wire closets), Installation/Configuration of Rumba and Netscape, Inventory/Upgrade hardware and software as needed for Confidential compliance, scheduling users for deployment. DHCP address resolution, TCP/IP, Novell and NT administration, Testing of applications developed by system engineers.

Confidential

I.T. Support Representative

Responsibilities:

• Responsible for setting up all PC’ Confidential for users in-house as well as the sales representatives.
• Troubleshoot all hardware and software as needed. Second and last point of support.
• Responsible for ordering and managing all software, PC moves and Network connectivity.

Confidential, Rolling Meadows, IL

MIS Support Representative

Responsibilities:

• Acts as an interface between all users and the MIS department providing immediate support. Involved with all aspects of the business from route sales to executive management reporting, how MIS supports them and helps users better perform their jobs utilizing tact, persuasion and effective problem solving techniques.
• Troubleshooting supported hardware and software problems.
• Supports 72 location, over 1000 PC’ Confidential and applications which support over 1500 Distribution routes.