SUMMARY:

• Detail - oriented professional with a background in Insurance, Banking, Customer Relationship Management, and Information Technology.
• Looking for role opportunity to continue utilizing project management skills, and expertise in IT and the Financial Services industry.
• Working knowledge of a wide range of development technologies including C/C++, JAVA, Visual Basic, HTML, Cold Fusion, PERL, CGI, Unix shells/scripts, SQL, UML; quick to learn, adjust, and adapt to new environments, processes and techniques ; exceptional organizational and planning skills; enjoy new challenges and working in a team environment; strong communication and interpersonal skills.

TECHNICAL SKILLS:

Programming Languages: C/C++, JAVA, Visual Basic, HTML, Cold Fusion, PERL, CGI, Unix shells/scripts, SQL, UML

Operating Systems: Windows NT/Server, Windows Me, Windows 98, XP, Windows NT, Windows VISTA Unix

Software: MS Word, Access, PowerPoint, Excel, Visio, Dreamweaver, Fireworks, Flash, Adobe Photoshop, TestQuest, WinRunner, LoadRunner, Mercury Quality Center, TestDirector, Perforce, ClearQuest, CVS

Database Systems: Sybase, Oracle

EXPERIENCE:

Senior Systems Analyst

Confidential, Charlotte, NC

Responsibilities:

• Management of onshore team lead and offshore test engineers. Provided leadership for building a new software testing team within the corporate investment division.
• Primary point of contact for the off-shore functional testing team; Serve as liaison between business, project manager, application team, and offshore test team; Lead discussions in meetings that involve testing activities with downstream application team management
• Produce high level reports for senior management detailing program milestones; present on a weekly basis.
• Lead team during reviews of deliverables all scripts developed by testers to ensure that test cases are satisfied; review all documentation including Business Requirement Documents (BRD), Design documents, Technical Designs ( Confidential & Confidential ) or SRS; Create test plan, traceability matrix (to BRD, Design) for test scripts, and process, test tracking document, and test calendar ; Review with project team and business partners the test plan emphasizing test requirements
• Ensured that all resources were properly aligned within the program according to skill set. Adjusted resource alignment to meet program financial targets.

Technical Delivery Manager

Confidential, Charlotte, NC

Responsibilities:

• Provided coordination to multiple teams to build a new environment for support of conversion activities of newly acquired company.
• Collected application environment requirements. Scheduled work delivery and milestones.
• End-to-end effort coordination for projects not assigned a Project Test Manager (PTM), including facilitation across onshore leads for impacted areas, communicating overall initiative schedule, and tracking status and completion of test deliverables across teams; coordinate with application development/ environment team to ensure environment readiness during each phase of testing
• Primary point of contact for the off-shore functional testing team; Serve as liaison between business, project manager, application team, and offshore test team; Lead discussions in meetings that involve testing activities with downstream applications to ensure that data flows correctly; contribute information in JAD, Confidential and Confidential sessions
• Report defects and issues to development through Mercury Quality Center Monitor execution of scripts by off-shore testers; Lead daily status meeting with project management of defects and issues found;
• Confidential Review all scripts developed by testers to ensure that test cases are satisfied; review all documentation including Business Requirement Documents (BRD), Design documents, Technical Designs ( Confidential & Confidential ) or SRS; Create test plan, traceability matrix (to BRD, Design) for test scripts, and process, test tracking document, and test calendar ; Review with project team and business leaders the test plan emphasizing test requirements
• Provide testing estimates to the project management team at each appropriate phase

Software Test Engineer

Confidential, Newark, DE

Responsibilities:

• Develop functional, interface and test specifications; develop and execute functional test scripts; perform integration test; establish and execute testing using methodology supporting company quality standards; provide technical direction to lower-level test engineers; write documentation to enhance technical bulletins, user guides, procedures, and technical manuals involving software or applications; participate in design reviews

Quality Assurance Engineer/Team Leader

Confidential, Ambler, PA

Responsibilities:

• Test various in-house developed programs and core system products for use by internal and external customers; provide functional feedback and notification of acceptance; follow policies and procedures used in determining application acceptability, and documentation; provide feedback of errors to developers in a complete and timely fashion; translate application specs into workable, manual testing scripts; communicate team issues and obstacles, and possible remedies, to team management for resolution; work with end users, project owners, systems administrators, project managers, and developers to provide the highest-level quality applications in the shortest reasonable time period

Business Analyst

Confidential, Dresher, PA

Responsibilities:

• Provided technical support and training of applications within Annuity Call Center; production support of Interactive Voice Response System (IVR) for all Prudential Investment Call Centers (RS/6000); desktop support call tracking software, investment reallocation software; support, testing, installations and training of all applications with Call Center Administration team; organized user acceptance testing, development and implementation

Technical Trainer

Confidential, Dresher, PA

Responsibilities:

• Development of training materials; training and coordination of new hires; quality review and compliance coordination; monitored and provided feed back to develop Confidential skills; conducted coaching sessions with Confidential 's ; preparation of performance appraisals; led training program effectiveness evaluations