OBJECTIVE:

Seek a career opportunity in the areas of Cyber Security where I can utilize my professional training, leadership and mentoring skills to make a significant contribution to an organization.

SUMMARY:

• As an Cyber Security Analyst with 5 years of security experience, combining technical knowledge with functional experience, interpersonal skills, and implementation of disaster recovery testing and performing risk and vulnerability assessments.
• Known for working and communicating to Management to satisfy their expectations to secure and prevent any vulnerable attacks to ensure and maintain network integrity.
• Sets well - defined and realistic professional and personal goals; monitors progress and is motivated to achieve; and manages own time and deals with stress effectively and at ease also known for adapting quickly to change.

PROFESSIONAL EMPLOYMENT HISTORY:

Confidential, Washington, DC

Cyber Security/System Analyst

Responsibilities:

• Administer and maintain weekly scheduled security scans with Confidential 2015 on all Confidential virtual servers, workstations, laptops and openTCP/UDP ports.
• Utlized SIEM monitoring tool Splunk v. 6.2 to protect the computer Infrastructure from Cyber-attacks using real-time monitoring and analyzing data on Confidential network.
• Implement immediate mitigations and employ mechanisms to prevent future compromises
• Maintained daily scans with Solarwinds v.5.6 Log & Event Manager (LEM) tool to detect Malware and Security events on the banks network.
• Blocking malicious domains and shunning IP address.
• Packet capturing and traffic analysis using Wireshark.
• Trained and educate bank employees on various phishing and ransom ware scams to prevent compromising of the bank network.
• Administer and maintain Symantec Encryption Desktop PGP v. 10.3.2 on all bank employees’ laptops.
• Monitored and preventing installation and execution of unauthorized software on Confidential laptops and workstations and terminal servers.
• Reviewing/Responding to malicious incidents to Endpoint Security Hosts.
• Administer and manage virtual machines within the bank virtual environment.
• Managed the Good Mobile Enterprise server for the Confidential employee users and cell phone accounts.
• Assisted with setting up racks, severs, switches, routers and configuring MPLS circuits for the Confidential offsite Data Center.
• Administer and maintain BMC Track-IT v. 11.4 ticketing database for all bank employees.

Confidential, Suitland, MD

Cyber Security Consultant/System Analyst

Responsibilities:

• Provided all data back up’s and transfers on desktop computers for imaging using Confidential
• Used Team Viewer and Remote desktop connection to directly control and monitor remote clients as well as shadow RAS users that are connected to check for any Malware or malicious viruses on client’s workstations and servers.

Confidential, Bethesda, MD

Contractor- Sr. Desktop Support Analyst

Responsibilities:

• Supported 500 end-users for the Commissioner’s Office at Confidential with responsibilities for inventory tracking of departmental computers, that includes set ups of new and removal of surpluses equipment (E.g. Confidential laptop and desktop computers, HP and Xerox printers, monitors, ergonomic keyboards and mouse etc.)
• Provided all data back up’s and transfers on desktop computers for imaging using Confidential Ghost 10.0 software.
• Utilized Heat 9 tracking database for generating requests for customers.
• Support, test and configure Guardian Edge Encryption tool for implementation with full documentation for customers at Confidential .
• Configured and support on a daily basis of Shortel Voice over IP (VOIP) telephones.
• Worked with immediate superiors to delegate task to the appropriate staff members for optimum problem solving of help desk issues.
• Connected with clients through Novell Zenworks version 10/11 remote tool to install and/or troubleshoot related issues pertaining to (hardware, software, connectivity, OS, Passlogix smart card, All-In-One printers, and PC peripherals).
• Troubleshot on day to day issues regarding Kaspersky Anti-virus software for internal customers and field customers at Confidential .
• Managed and create customer accounts and workstations in Active Directory and Novell Console One using single sign on.

Confidential, Suitland, MD

Self Employed Contractor

Responsibilities:

• Provide all data back up’s and transfers on desktop computers for imaging using Confidential
• Use SMS/PC Anywhere and Remote desktop connection to directly control and monitor remote clients as well as shadow RAS users that are connected.
• Install and upgraded PC’s and PC peripherals including disk drivers, modems, CD/CD-R ROM’s, zip drives, network printers, and local printers along with testing and loading new applications for implementation.

Confidential, Arlington, VA

Sr. Desktop Support Specialist

Responsibilities:

• Assisted in day to day EPO Security Alert threats by response using SIEM (Security Information & Event Manager ) Security tools Nessus and ArcSight to track down security threaten workstations, virtual servers and devices on the Confidential Network.
• Worked as a member on Infosec Team and Server Services Team monitoring various threats or issues that could affect the Federal Acquisitions Services (FAS) department within Confidential .
• Supported, test and configured Check Point, PGP and Kerio Firewalls for implementation with full documentation for users.
• Managed and monitored Check Point Firewalls, VPN and PKI infrastructure and assisted in the development of, and critiquing of enhancements to the security systems, and infrastructure designs for Confidential office.
• Provided Blackberry support for Confidential federal employees and contractors.
• Provided all data back up’s and transfers on workstations for 1,500 end users at General Service Administration ( Confidential ).
• Monitored Linux Server for CPU utilization, memory utilization and disk utilization for performance monitoring.
• Installed, configured and troubleshot different servers as DNS, NIS, FTP and NFS.
• Managed and monitored Information Security operations of, client/server, local area network (LAN) at Confidential .
• Utilized Unicenter (CA) tracking database for generating requests for customers.
• Worked under the general supervision technical knowledge, skills and abilities in data-communications, automated information systems, and network/information security to protect the network, systems, and data.
• TCP/IP configuration and assigning IP’s, gateways, name Servers, net masks, host names and domain names for individual machines and setting up of the network.
• Installed RHEL Operating system software, RHEL 4.0-5x and multi boot systems, system initialization and services, user administration, network configuration and firewalls (SELINUX).
• Knowledge of information security policy issues and protecting the integrity of the data and information.
• Installed, configured and troubleshot web servers Apache (http/https) and proxy server Squid.
• Knowledge of network, Internet, client-server, and Windows/NT/UNIX and LINX system security policies are properly implemented and followed. Coordinate the development and maintenance of information technology (IT) backup, contingency, and disaster recovery plans (e.g., Continuity of Operations Plan-- COOP, etc.) for critical systems.
• Set up SAMBA servers to enable Windows clients to communicate with Linux servers.
• Knowledge of support/guidance for risk and vulnerability assessments of planned and installed information systems, conduct security evaluations, audits, and reviews as well as follow-up on corrective action plans addressing deficiencies.

Confidential, Washington, DC

LAN/WAN Support Specialist

Responsibilities:

• Provided Blackberry support and palm support for Confidential employees.
• Utilized Heat 8.3.6 tracking database for generating requests for customers.
• Provided support and instructions on all approved software COTS and proprietary applications.
• Supported 1,500 end-users to The Office of The Secretary and The National Business Center within Responsible for inventory tracking of departmental computers, which also includes set ups of new and removal of surpluses equipment (E.g. Confidential and Gateway desktop computers, printers, monitors, ergonomic keyboards and mouse etc.)
• Provided all data back up’s and transfers on desktop computers for imaging using Confidential Ghost 8.0 software.
• Advised and recommending to customers equipment as needed to create a more efficient and effective work environment.
• Used Help Desk/Desktop knowledge and experience to assist in the creation of standard operating procedures and service level guidelines.
• Trained all new Help Desk staff on software and hardware issues to provide them with best resources to help make them effective in doing their jobs.
• Worked with immediate superiors to delegate task to the appropriate staff member for optimum problem solving of help desk issues.

Confidential, Fairfax, VA

Desktop Support Engineer

Responsibilities:

• Supported over 1,300 Confidential field employees in their Home Based Offices via e-mail and phone.
• Provided Tier 2 support for clients regarding (E.g. PDA software installation, configuration, decryption of data files and High Speed connection issues).
• Connected with clients through NetMeeting remote tool to install and/or troubleshoot related issues pertaining to (hardware, software, connectivity, OS, Passlogix smart card, All-In-One printers, and PC peripherals).
• Supported clients with Lotus Notes 5.x/6.x, Nortel VPN, IPass dialer and RSA Security authentication.
• Utilized Remedy version 4.05 trouble ticketing system to track escalated tickets.
• Served as the liaison between other IS support organizations and Confidential .
• Served as the point of contact for new employee installs, training sessions and hot issue resolution.

Confidential, Washington, DC

Desktop Support Specialist

Responsibilities:

• Provided daily desktop, technical end-user support and training to over 3,000 users. This includes problem resolution via remote control, phone, network, and e-mail in person.
• Created new user accounts, profiles, assign users specific rights as well as created home directories, assign to groups and map network drives.
• Performed XP deployment rollout for over 3,000 users on site and configure/ghost new PC’s with new image.
• Used SMS/PC Anywhere and Remote desktop connection to directly control and monitor remote clients as well as shadow RAS users that are connected.
• Supported over 250 enterprise applications.
• Trained new employees in current email software and develop Quick Desk Reference Guides.
• Troubleshot and resolved a wide variety of extensive desktop applications/issues, email problems, developed software and Internet based applications.
• Troubleshot PC related problems such as printer connection, remote location, hardware, scanners and other related peripherals.
• Installed software, hardware (floppy drives, memory sound devices, etc.).
• Performed daily database backup and recovery.
• Inputted trouble tickets via help desk software in order to track user problem and resolution.
• Researched, organized and established accounts with various vendors for hardware requests, repairs, equipment and services.
• Conducted myself in service-oriented manner that is attentive, pleasant, cooperative, sensitive, respectful and kind when dealing with users, visitors, public and all employees.
• Kept clients informed of all aspects pertaining to their service request and bring all customer requests to resolution and/or escalation to management or technical support.
• Provided the highest level of customer satisfaction consistently.

Confidential, Washington, DC

Contractor- Desktop Support Specialist

Responsibilities:

• Supported PC’s running Windows 2000/XP and Office 2000/XP/2003.
• Installed and upgraded PC’s and PC peripherals including disk drives, modems, CD/CD-R ROM’s and zip drives, network printers, and local printers along with testing and loading new applications for implementation across the LAN.
• Created hard drive images using Confidential Ghost Suite for Microns and Dells.
• Troubleshot TCP/IP/connectivity issues on PC’s and network printers.
• Supported and used Citrix Confidential Client, Adobe Acrobat 6.0, Paper Port 9.0, Partition Magic 8.0, Kodak Imaging.

Confidential, Washington, DC

Contractor- Data Research Analyst

Responsibilities:

• Examined Confidential mortgage loan files for thoroughness and accuracy.
• Extracted information from Settlement Statements, Mortgage Credit Analysis Worksheets and Credit Reports and transferred to Access database.
• Cross-referenced and corrected inaccuracies in Access database.