SUMMARY:

IT professional with over 25 years’ experience working on small to mid - range Windows and Unix platform applications.

TECHNICAL SKILLS:

• Confidential Unix - Confidential OS 5 - 7
• Windows Server
• Windows 8/7/XP/98/95
• Exchange 5.5, 2000, 2007
• SQL 7.0, SQL 2000
• Microsoft Office Prof.
• Veritas NetBackup 4.5
• Confidential Tivoli Storage Versions 5, 6
• Client/Access 400
• Novell NetWare (GroupWise
• Linux
• Confidential
• PC
• Network
• ALPHA
• P series 5,6,7
• Dell Power Servers
• Cisco
• VAXES
• HP
• Nortel
• Compaq Servers
• Network

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Contract System Engineer

Responsibilities:

• Responsible for monitoring systems and operational processing for Central Technology and Operations and ensuring key schedules for system availability are met
• Possess working knowledge of system monitoring tools and capabilities in an operations environment and utilize the current monitoring platforms to diagnose alarm events and determine initial troubleshooting steps based on the specific alarm event received.
• Responsible for documenting and administration of outages, opening tickets, documentation of root cause and communicating with senior management, clients and other banks regarding payment processing issues or transactions.
• Monitor / manage workflows and capacity for Operations.
• Focus on continuous improvement such as process, procedures, and day to day operations including but not exclusive to automation and documentation
• Fully document investigation and resolution steps in all Incident, Problem, and Change process tools such as Peregrine Service Centre, the IMCC Ticket database, and the Enterprise Change Management System
• Work autonomously using the department process and procedures as a guideline
• Work with minimal supervision on a daily basis and exercise independent though
• Provides level 1&2 technical support for CMS software applications.
• Performs investigation, analysis, documentation and solution proposal for technical issues.
• Records and manages software and system defects using software change management system
• Records issue status and resolution in trouble ticket system Records issue status and resolution in trouble ticket system
• Working with different types of Operating System. Confidential, Unix and Windows.
• Manages multiple tasks and work according to criticality and prioritization to meet departmental and client SLA requirements

Confidential, Springfield, OH

Systems Consultant

Responsibilities:

• Identifies and resolve file processing issues
• Provides on-call support for Production applications, working in closely with infrastructure and database teams.
• Executes SQL scripts and updates run documentation when needed
• Creates system documentation as required
• Responsible for desktop PC/workstation from XP to Windows7.
• Responsible users using Aspect IP system software, Microsoft Exchange and Microsoft Office2013.
• Responsible for migrating PC/workstation from XP to Windows7 including; documenting exchange client/email network storage and network printers. building email Servers and network accounts users network monitoring troubleshooting for problems
• Performed onsite installation and configuration of Windows severs. From NT 4.0 to Server 2008R2. Knowledgeable and experienced with performing onsite training and installation of both Non-Windows and Windows servers and workstations. I have installed software products using ODBC connections to shared database for Client / Server workstation.
• Responsible for building and configuring enterprise servers, network user accounts for Windows servers (with and without Active Directory) for enterprise security system. Adding new users to AD and Microsoft Office 365
• Common day to day operation for the contact center.
• Onsite Installs and Upgrades of ATM Operating System for imaging check and cash deposits receipts.
• Responsible for performing user hardware/software support on desktops and network devices.
• Scheduled Windows and Virus auto updates to keep the enterprise network secure from any virus problems.
• Performed onsite installation of Windows severs.
• Installed and maintained network printers on enterprise level network for clients.
• Configured installed and maintain Joomla website (version 1.5 - 3.5) for non-profit youth organization.

Confidential, Confidential, MS

Administrator

Responsibilities:

• Configured enterprise servers.
• Supported the MIS/BUI application for the Confidential system.
• Performed onsite maintenance of Confidential P7 series server / Windows7 desktop workstation.
• System Administrator for Confidential / 2007 Exchange server and Windows 2008 server system.
• Setup network devices, printers and Confidential TSM backup.
• Responsible for updating documentation for the enterprise network, Configure Host Interfaces for uploading and down loading files to and from other servers.
• Network monitoring, troubleshooting and provide level 3 support to the customers.
• Responsible for the day-to-day operation of the Confidential and performance of two additional resources within the department.
• Monitored all remote sited in 9 counties in the Confidential, Mississippi area.
• Created, upgrade and maintain Confidential web server for non-profit youth group running Joomla CMS.

Confidential, Dublin, OH

Confidential Administrator /System Engineer

Responsibilities:

• Directly responsible for supporting large Confidential systems, develop maintenance procedures, proposals, plans, and guidelines for system configuration, deployment, and support.
• Provided technical solutions and guidance for internal customers and team members in all aspects of Confidential configurations and assist internal team members in resolving operations issues.
• Maintained extensive working knowledge of the various Confidential hardware.
• Installed, configured, and supported Confidential UNIX servers, apply patches, and software and hardware upgrades.
• Served as Confidential system administrator to install users account for Confidential health care systems.
• Supported the MIS/BUI application including project management for new customer installs of Health Care Systems.
• Configured enterprise servers including;
• Adding groups, user’s accounts for Confidential, Windows servers (Active Directory, Group Policy and Exchange admin and Exchange Server and clients).
• Extensive experience performing onsite installation of Confidential p series / Windows7 workstation.
• Apache/Tomcat
• Unix ( Confidential, HP, Solaris, Linux)
• Unix scripting (KSH, BASH)
• Experience debugging Java ran apps when there are newer versions of Java update problem on workstation.
• Knowledgeable of LPAR & VIOS deployment and management. I have install 4 Confidential system using LPARs and VIOs.
• Installed and configured shell script crons for TSM data backups, SQL Backups.
• Setup network devices, printers and Confidential TSM backup for the Confidential Unix and SCO utilizing NetBackup.
• Updated documentation for the enterprise network, Configure Host Interfaces for down loading files from other servers.
• Network monitoring, troubleshooting and provide level 3 support to the customers.
• Served as System Administrator for specified clients that did not have an active IT department.
• Utilized Salesforce.com for tracking all customer cases and history.

Confidential, Springfield, OH

System Engineer

Responsibilities:

• Responsible for planning, coordinating, and performing user support and hardware/software support on VOIP phone system, computer systems, and network devices.
• Extensive knowledge of VOIP phone systems.
• Performed department administrative support functions, as well as supporting the development and implementation of policies, procedures, and special projects.
• Scheduled Windows and Virus auto updates to keep the enterprise network secure from any virus problems.

Confidential, Springfield, OH

Senior Technician

Responsibilities:

• Responsible for planning, coordinating, and performing user support and hardware/software support on VOIP phone system, computer systems, and network devices.
• Extensive knowledge of VOIP phone systems.
• Performed department administrative support functions, as well as supporting the development and implementation of policies, procedures, and special projects.
• Scheduled Windows and Virus auto updates to keep the enterprise network secure from any virus problems.
• Performed onsite installation of Windows NT/2000/2003 Severs and .Net, Microsoft and Novell NetWare clients on campus.

Confidential, Dayton, OH

Applications Engineer

Responsibilities:

• Responsible for building and configuring enterprise servers, network user accounts for Windows NT and 2000 servers (with and without Active Directory) for enterprise security system.
• Performed onsite installation of Windows NT/2000 servers and workstation at client's site.
• Installed and configured SQL, SQL Backups, DNS, RAS, DHCP as well as Internet Explorer client software. Configured Frontier Software to secure customers site.
• Directly responsible for network user accounts, setup devices, alarms, printers and badges using SQL views to display the badge user's information.
• Updated documentation for enterprise network.
• Network monitoring, troubleshooting and provide level 3 support to the customers.

Software Support/Configuration Engineer

Confidential

Responsibilities:

• Duties included building and configuring enterprise servers, network user accounts for Windows NT and 2000 servers.
• Performed onsite installation of Windows 2000/NT servers and workstations at airports and train stations.
• Network monitoring, troubleshooting and provided level 2 support for the WFI (Windows Flight Information Server) customer.
• Installed WFI Client PC workstations and network print servers. Also installed and configured WFI SQL Server, WFI client software.
• Updated documentation for the WFI enterprise network. Installed and configured WFI Server using IIS, SQL, DNS, DHCP, WINS, RAS, I.E. and WFI client software.
• System consisted of 10 to 100 workstations, Primary and backup servers, Host Interfaces to other server, multi-monitor PC displays, LCD and LED signs.
• Veritas NetBackup was used to support the server and clients on the airport network.