SUMMARY:

• Hands - On technical leadership including oversight of developing, implementing and maintaining proactive Information Technology solutions
• I am a Technical and Business-savvy expert level resource on a wide range of Information Technology unusually complex situations.
• As a Senior Information Technology Solutions Specialist, I am sought out by my colleagues and superiors to work on aligning Information Technology strategy and planning with an organizations mission and or business goals, via my knowledge of Information Technology principles, concepts, and practices.
• This is accomplish via the optimization of information management approaches through an understanding of evolving business needs and technology capabilities, promoting shared infrastructure and application approaches to reduce costs and improve information flows, and to ensure that projects do not duplicate functionality or diverge from each other.
• As a dynamic and talented Senior Information Technology Solutions Specialist, I have credible experience planning and managing the implementation, of information systems components, as well as their updates and integration activities.
• I have experience developing strategic plans, policies, and standards for the development, integration, and implementation of Information Technology systems and subsystems.
• I have experience evaluating and resolving integration issues related to the implementation of new systems with existing infrastructure.
• I have experience in Capability Statements, RFI, RFP business capture processes.
• I also have experience with overseeing technical related project activities as they related to overall cost, schedule and performance.

CORE SKILL AREAS:

• IT Service Management
• IT Enterprise Systems Management
• Attention to Detail
• Customer Service
• Oral Communication
• Problem Solving
• Biometrics
• Telecommunications
• Technology Integration
• Enterprise Architecture
• RFI’s & RFP’s
• JavaScript Development
• ServiceNow Certified
• ITIL Certified
• Knowledge of Information Technology Principles, Concepts, and Practices
• Project Management (PMP)
• Planning and Evaluating
• Infrastructure
• Storage
• Hardware
• Information Security
• Java & JMX
• Web Services
• Information Technology Monitoring Tools
• Interfaces
• Software
• System Backup and Recovery
• Disaster Recovery
• Continuity of Operations
• Developing Policies and Standards
• Databases
• Security

PROFESSIONAL EXPERIENCE:

Confidential

Senior Information Technology Solutions Specialist

Responsibilities:

• I have architected, engineered, and operated a wide range of information technology solutions and moved up the ranks, but still stay close to the operations side.
• I currently lead the Enterprise Service Management Operations for a major Department of Homeland Security (DHS) Biometric application providing border security, as well as lead Confidential ’s Enterprise Service Management Solutions area, which allows me to leverage my interpersonal skills, analytical skills, intellectual curiosity and my desire and ability to “get things done”.
• I lead the planning and overall management of major implementation, update, and integration activities associated with clients mission centric information system components, and Confidential North American Public Sector Technology Solutions. I am responsible for approving initial client orientated project requests, leading the development of proposals, statements of work (SOW’s), Capability Statements, RFI’s, and RFP’s. I am also responsible for ensuring external partner and vendor coordination across projects, and overseeing project change control processes to track project scope changes. I also manage communications with clients, executive business partners, external partners, and project stakeholders.
• I lead the development of strategic plans, policies, and standards for the development, integration, interoperability, and implementation of major Information Technology systems and subsystems with regards to the clients mission centric systems, and Confidential North American Public Sector Technology Solutions. I also lead meetings, workshops, and direct market research studies with internal and external executive management, clients, industry experts, service integrators, and vendors to receive feedback on current systems under management and to brainstorm enhancements for future technology and development initiatives.
• I lead the evaluation and resolution of integration issues related to the implementation of new systems with existing infrastructure. Of note, these activities require shift work of which I participate in, as well as unscheduled / irregular tours of duty to execute troubleshooting and resolution activities on evenings and weekends.
• I provide leadership in the overseeing and organizing of technical related project activities for contractor employees from start to finish, as they related to cost, schedule, and performance. Utilizing my training and certification as a Project Management Professional (PMP), I provide leadership and ongoing management of multiple projects related to client deliverables, to keep them on time, on budget, and on schedule.

Confidential

Senior Consultant

Responsibilities:

• As a primary staff \ advisory expert - leveraging project management expertise, I coordinated and integrated new technology and implemented automation activities for operational efficiencies that had significant impacts on operations and maintenance, development, architecture and engineering, as well as corresponding telecommunications needs for systems under management in federal data centers.
• I coordinated and facilitated consultations with internal and external stakeholders leveraging expert level oral and written communications to define business and systems requirements for new technology implementations - in particular Biometric systems. I Approved, prioritized, and controlled projects and the project portfolio as they related to the selection, acquisition, development, and installation of major information systems. I was also responsible for reviewing hardware and software acquisition and maintenance contracts and pursuing master software, hardware and professional services agreements to capitalize on economies of scale.
• I ensured continuous delivery of Information Technology services through expert levels of oral and written communications, and oversight of service levels with employees \ contractors and monitoring of IT systems performance. Ensured Information Technology system operations adhered to applicable regulations. I kept current with trends and issues in the Information Technology industry, including current technologies and prices; advise, counsel, and educating executives and management on their competitive or financial impact via market research activities.

Confidential

Vice President

Responsibilities:

• Negotiating solutions and answers to disputed issues.
• Managing the divisions’ enterprise financial management systems.
• As a primary staff expert leading planning and evaluating of the implementation activities associated with Information Technology Service Management programs and projects that had significant impacts on service delivery, by leveraging ITIL across platforms and divisions.
• Developing Information Technology Service Management reporting criteria, evaluating Information Technology Service Management incident response policies and procedures, identifying the need for Information Technology Service management changes based on new technologies, and instituting measures to ensure Information Technology management awareness/compliance.
• As a member of the Senior Cross Functional Management Team, I contributed to product strategy and helped define policies, standard operating procedures, best practices, and processes for the CIO division.
• Liaising with technology divisions for facilitating diverse supplier spending initiatives.

Confidential

Owner, Information Technology Management

Responsibilities:

• Responsible for resolving problems and providing end user support relative to all aspects of the financial trading information technology systems under contract.
• Served as a technical expert for financial trading systems database software running on various hardware, peripherals, and laptops, along with the support of various Commercial Off-the-Shelf (COTS) software.
• Planned, build, deployed, and operated system backup and recovery systems for a large scale financial institution.
• Served as the Team Lead/Coordinator for all contracted help desk services performed by a large contractor staff.
• Analyzed requirements and utilized knowledge of networking, operating systems, specialty Applications Performance Management Systems, and Information Technology systems policies/procedures in order to develop automation solutions and coordinate issues with the proper finance technology action officers.
• Keep abreast of state-of-the-art on current and advanced Information Technology systems technology for providing guidance on implementing application performance management tools and overseeing continuous availability and performance services to the commercial financial sector client.
• Responsible for planning, developing, and delivering Network Management and Network Operations Center (NOC) solutions. Implemented and managed several 24/7 E-business management solutions and projects for Internet enabled companies globally. The tools used were agnostic in nature, allowing for the operation of services in any environment regardless of platforms or protocols.
• Served as a Network Engineer for network equipment including but not limited to: Hubs, Switches, Router, NIC, and applications. In addition served as a systems administrator for 13 NetWare 3.12 file servers servicing 500+ users in a multiple site Ethernet environment.
• Served as a system administrator for a large 2000+ users Novell 4.1 and Microsoft NT4.0 nationwide network.