SUMMARY:

• Highly motivated IT professional with over 7 years of experience as a Systems and Application Administrator.
• Proven track record of providing superior technical implementations, government compliance, product support, and end user experience.
• Strengths include specialization in application, server and desktop virtualization across multiple platforms and network deployments, solving complex issues in a variety of distributed computing environments, and providing clients exceptional support.
• I enjoy leading, training, and motivating my teams to thrive in fast - paced challenging environments.

CORE QUALIFICATIONS:

• Regulatory Compliance Risk Assessment and Mitigation Policy Development
• Data Integrity/Loss Prevention Program Implementation Systems Administration
• Disaster Recovery Access Management Strong Collaborative Skills

TECHNICAL PROFICIENCIES:

Platforms: Windows XP/7/8/10, Windows Server 2000/2003/2008 R2/2012R2, Novell Netware 6.5, Linux, Mac OSX.

Database Management Systems: SQL2008 and 2012, MySQL, Visual Foxpro.

Networking: Hardware: Cisco routers, switches and ASA firewalls. Cisco VOIP UCCX and Call Manager. Wireless Access Points. Barracuda email Archive and Spam/Virus filter solutions. Proxy.

Protocols: TCP/IP, Ethernet, SSH, SSL, HTTP, HTTPS, FTP, FTPS, DNS, DHCP, NAT, RIP, RIPv2, EIGRP, VPN, SMTP, MAPI, IMAP and POP3.

Web Services: IIS, Apache

Tools: Citrix XenApp, VMWare 4.1+, Hyper-V, CA Arcserve, Symantec Backup Exec, Symantec Enterprise Protection, ESET, Symantec Altiris, GFI Languard, Guardian Edge HDD encryption, Cain & Able, Nessus, Splunk, Solarwinds, OSSEC, Zixmail Secure Email and Antivirus, Putty, Wireshark, ProcMon, Microsoft WSUS, KeePass, Microsoft Office, Exchange, PowerShell, UltraVNC, Webex.

Languages: C, C++, HTML, XML, Python, SQL scripting, Visual Basic.

PROFESSIONAL EXPERIENCE:

Application Support Analyst

Confidential

Responsibilities:

• Provided remote product support in a Tier III Escalation role for technical issues of high-availability / critical financial software systems in a variety of environments including: Windows Server 2003, 2008 and 2012 on local install and VMware 6.0, remote application deployment through Citrix, Terminal Server Remote App, and IIS based web apps hosted over VPN or WAN, and database scripting and security for SQL.
• Adherence to ITIL and ITSM standards through meeting SLO and SLA, troubleshooting product issues, reviewing and documentation, and active review and remediation of the product cycle.
• Interacted consultatively with clients to determine project requirements and business needs, recommend best practices for secure deployments utilizing ADFS and SSO technologies, and perform environment reviews and troubleshooting post implementation.
• Facilitated communication between clients and third party vendors.
• Participated in software development meetings to identify areas of improvement in our products SDLC in order to meet Federal Lending requirements, creating change request for identified issues.
• Conducted training of both external clients and internal staff with regards to the software platform.
• Developed internal and client facing documentation of identified issues and remediation strategies and solutions of current product issues.

Systems Administrator / Security Analyst

Confidential, Grand Forks, ND

Responsibilities:

• Managed the administration of a mixed Windows and Linux corporate WAN that consisted of over 800 employees across multiple branches throughout the Midwest.
• Planned, coordinated, and implemented network security measures to protect assets by following financial industry best practices for audit compliance with the OCC and FDIC where we met or exceeded Confidential compliance, SAS70 and SSAE16 audits.
• Ensured endpoint security hardening through companywide employee training, monitoring of IDS/IPS (IBM Proventia) and SIEM systems (SolarWinds and Splunk), Government audit participation, reporting and remediation of Windows based systems through patch planning, endpoint encryption, Symantec SEP Antivirus management, firewall configuration, Active Directory audits and monthly vulnerability penetration testing and reporting with Nessus which increased our overall security posture.
• Developed policies and procedures for Identity Access Management, GPO creation, Change Approval, Business Continuity and Disaster Recovery planning, Device and Internet usage.
• Performed Tier III support and remediation of issues on: Windows Server 2000, 2003, 2008 and 2012, Dell based SAN and NetApp NAS devices, Backup and DR with BackupExec and Veem, Cisco based networking devices and VOIP systems, Active Directory administration, Citrix 4.0+, and a variety of security applications.

Tier 2 IT Help Desk Support

Confidential, Grand Forks, ND

Responsibilities:

• Troubleshot equipment problems, Account creation and access management, GPO rule discrepancy issues, and general network access.
• Administered the Cisco VOIP system.
• Citrix applications administrator and deployment specialist.
• Assisted the IT Security team with subpoena requests, data gathering for audit, and incident remediation.

IT Intern

Confidential, Grand Forks, ND

Responsibilities:

• Performed Help Desk support for client applications and hardware technical issue inquiries through troubleshooting and problem remediation.
• Implemented hardware, cabling, and network components as directed by senior staff.
• Maintained the daily performance baseline of computer, network, and printing systems.

Store Manager

Confidential, Grand Forks, ND

Responsibilities:

• Supervised daily average staff of 8 employees to ensure all areas of store operated efficiently.
• Determined staffing requirements, work schedules and duty assignments.
• Coached and trained new staff to store standards, policies, and procedures.
• Conducted interviews for potential staff through in-person interviews.