SUMMARY:

Results - oriented IT professional with 20+ years’ experience in software design, program management and administration of IT infrastructure, virtualization, and network architecture. Technologically sophisticated and business-savvy leader possessing an essential balance of soft skills and “hands-on” IT expertise necessary to meet a diversity of business needs. Outstanding record of implementing large-scale, mission critical projects on time and within budget.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Consultant

• Provide Virtualization consulting and services for enterprises in the greater Washington DC area
• Design and Implement Citrix XenApp and XenDesktop virtualization solutions
• Provide ongoing support and enhancements

Confidential

Network and Systems Manager

• Manage IT systems and development teams to support court operations for 3 divisions and 275 employees.
• Manage team of developers responsible for Java, Cold Fusion, and Sharepoint application development to support court functions
• Manage developers responsible for support of national electronic filing and case management applications
• Designed and manage Citrix desktop virtualization project moving from Windows XP physical desktops to Windows 7 Xendesktop virtual machines utilizing Citrix Xenserver hypervisor technology
• Virtual desktops provided by Provisioning services streamed desktop technology
• LAN/WAN - responsible for data network infrastructure and equipment (wired and wireless) - Cisco UCS Blade Servers, Cisco router and switches at edge and core
• Designed and manage 3 Citrix Xenserver farms to support our 3 divisional offices
• Designed and manage Cisco UCS infrastructure used to support Citrix Xenserver and VMWare ESX environments (32 blades hosting 70 virtual servers and 500 virtual desktops)
• Designed and manage VMWare Esx 5.5 Virtual Environment
• Designed and manage file replication and redundancy system utilizing Netapp FAS 3210 and FAA2520 SAN/NAS and Microsoft DFS to create 2-way file replication across 3 divisional offices
• Provide ongoing technical and leadership expertise in the design and development of both central and divisional office data centers including business continuity failover capability at the Jefferson City office
• Implemented ITILv3 based customer service best practices for bringing resolution to customer issues

Confidential, Palatka, FL

Director, Enterprise Technology Services Division

• Develop, execute and support IT infrastructure planning and operations for 1000 staff members and 12 district offices. Manage operating budget of $6.2 million and direct activities of 30 staff members
• Lead a team of 30 IT professionals including 4 IT managers and 26 subordinate staff. Conduct annual performance appraisals for 5 direct reporting staff and review performance appraisals for all subordinate staff. Encourage staff development through training and education, team building activities and informal quarterly reviews
• Success managing and developing multiple levels of staff with varying backgrounds while achieving high levels of customer service as proven in the results of annual user surveys and helpdesk ticket feedback, where staff maintain a 98% positive acceptance rate on closed tickets
• Success planning and implementing personnel reorganizations to better fit the needs and functions of SJRWMD
• Annual management of six million dollar Enterprise Technology budget - planning, development and execution
• Project management - responsible for full project lifecycle of 15 - 20 major projects annually (i.e., adopting and implementing a clustered database environment (Oracle Real Application Clusters), planning and integrating Windows Vista and Windows 7 into the environment, planning and integrating server virtualization to reduce cost and environmental impact
• LAN/WAN applications - responsible for data network infrastructure and equipment (wired and wireless)
• Mobile communications environment (cellular voice and data) for SJRWMD (approx 200 cell phones, 400 smartphones, 100 iPads, 130 Telemetry modems, various other data devices)
• Provide ongoing technical and leadership expertise in supporting the development and maintenance of the Data Center, including growth and scalability requirements (150 physical servers, 50 virtual servers)
• Responsible for budgeting, procuring, planning and providing:
• Fast and reliable enterprise data storage (3 Storage Area Networks, 130 TB of storage)
• Enterprise database environment (Oracle, Microsoft SQL Server)
• Desktop environment for daily use, training rooms and mobile use (600 desktops, 300 laptops, 50 rugged laptops)
• Common application software (Email, GIS Software, word processing, spreadsheets)
• Printing and scanning environment (approx 125 workgroup printers, plotters, production scanners, and wide format scanners)
• Responsible for all A/V operations including broadcast quality video of meetings and events
• Network security/ reliability - responsible for ensuring a high level of security for IT infrastructure (network security firewalls, intrusion detection systems, SPAM protection, Anti-Virus protection, Microsoft patches)
• Helpdesk management - manage staff responsible for timely response to approx. 20k service inquiries (phone/email) annually
• Constantly evaluate emerging technologies to determine whether they fit the enterprise long term technology goals, have potential cost saving, and can be implemented within the current framework

Confidential, Tallahassee, FL

System Technology Manager

• Served as working manager of the IT department, responsible for making recommendations, planning, implementing and supporting IT infrastructure and equipment for court staff in all locations

Confidential, Tallahassee, FL

Information Technology Specialist

• Supported day-to-day operation and administration of IT infrastructure, helpdesk, security and telephony systems for users, workstations and servers in four locations

Confidential, Boca Raton, FL

Tech Support, Web Site Designer

• Assisted in supporting on-site helpdesk, provided user support at multi-locations. Tracked and maintained helpdesk database to ensure user issues were responded to and resolved

Confidential, Schaumburg, IL

Systems Analyst

• Programmer analyst in charge of manufacturing accounting systems and related SQL and hierarchical databases. Received award for reducing company computing costs