SUMMARY

• To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

TECHNICAL SKILLS

• Technical Support (10+ Years)
• Customer Relationship Management (10+ Years)
• Customer Service (10+ Years)
• Desktop Publishing (6 Years)
• Microsoft Office (10+ Years)
• Microsoft Office 365 (5 Years)
• Microsoft Windows XP (10+ Years)
• Microsoft Windows 7, 8 (10+ Years)
• Microsoft Windows 10 (4 Years)
• Microsoft Windows 8.1 (6 Years)
• Microsoft SharePoint (6 Years)
• ITSM experience (6 Years)
• Microsoft Windows Server 2003, 2008, 2012 (10+ Years),
• Active Directory (Directory Services, DFS, DNS, GPO) (10+ Years)
• Microsoft Echange (10+ Years)
• Microsoft Lync (6 Years)
• MS SCCM 2008, 2012 (9 Years)
• Computer Hardware (10+ Years)
• Network Management (10+ Years)
• Network Administration (10+ Years)
• DNS, DHCP, WINS, TCP/IP, IPSec, VPN (10+ Years)
• It Service Management (10+Years)
• It Management (8 Years)
• Computer Repair (10+ Years)
• Team Building (6 Years)
• Team Leader (10+ Years)
• Team Development (8 Years)
• Avaya (8 Years)
• Desktop Publishing (8 Years)
• Printers (10+ Years)
• Graphic Design (10+ Years)
• Marketing (7 Years)
• Management (10+ Years)
• Sales (10+ Years)
• Technical Writing (10+ Years)
• Video Editing (10+ years)
• A/V Support - Install (10 Years)
• VM environments (8 Years)
• Advanced scripting knowledge (PowerShell/Batch/Visual Basic/etc.) (8 Years)

PROFESSIONAL EXPERIENCE

SCCM Lead & Systems Administrator

Confidential, Fort Lauderdale, FL

Responsibilities:

• Provide second and third level technical support to end users (250+) on assigned divisions (Broward, West Coast) contributing the company's high performance culture.
• Support as requested other divisions (West Palm Beach, Treasure Coast) to support network team and end users (500+)
• Lead the new project to deploy and implement SCCM 2012 services to handle 250+ computers for each division.
• Managed and coordinated with systems and vendors partners to finalize designs and confirm requirements.
• Lead IT reps team to ensure network, system and data availability and integrity through preventative maintenance and computer upgrades.
• Meet Executive Directors, Program managers and Supervisors to design and implement company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Recommended network security standards to management. New servers implemented and installed according new projects for SCCM implementation.
• Active Directory administration, GPO administration
• Prepare Hardware drivers for multi model computers, printers and network devices using vendors SCCM modules
• Computer imaging manually and using MDT to test integrity for new systems images
• Managed network team to Monitor network performance and provided statistical reports for both real-time and historical measurements.
• Trained and lead junior members of IT team regarding network security and troubleshooting of data circuits.
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work along SCCM services were being managed in the Company.
• Network and Systems Administration
• TrueCrypt and Bitlocker encryption
• Troubleshoot technology problems according to escalation protocol.
• Work with members of the Technical Staff and Management to identify, isolate and resolve hardware and software issues during testing.
• Assist in the development of IT documentation.
• Install/upgrade operating system and standard workstation software.
• Provide technology training and user assistance.
• Assist with training employees and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Work with the C-Staff, Executive Directors and management team to support the day-to-day IT operations in assigned divisions.
• Network Equipment: Cisco Switches (Gigabit, Fiber, Ethernet), Fortinet firewalls, Ubiquiti routers and WAPs, Dlink WAPs, Avaya VOIP Phones
• Microsoft Windows Server 2008 R2, 2012 Enterprise
• Microsoft Windows XP, 7, 8.1, 10
• Microsoft Office 2010, 2013, 2016
• Dell Hardware (Computers, Laptops, Printers)
• Microsoft Hardware (Surface Pro and non Pro)
• Maintain hardware and software inventory.
• Configure and distribute hardware to different locations.
• Assist in testing new hardware and software prior to implementation.
• Stay abreast of new technologies.
• Traveled up to 250 miles to Company’s locations to provide IT engineering support, network administration and systems management.
• Document and follow up with hardware and software issues.
• Document software license compliance.
• Assist in the selection, contract negotiation, installation, and support of the division's IT resources including hardware, software and communications.
• Provide project management for assigned divisional technology deployments.
• Monitor compliance with Company's IT standards and policies.
• Oversee division's compliance with security policies for data and software.
• With Quality Management, oversee that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards.
• Assist in developing Quality Management measures for information technology.
• Provide new staff orientation on IT procedures.
• Provide telecommunications support.
• Provide training and consultation for the Title IVE population staff as defined, monitored and evaluated by the Company Learning Institute.

IT Manager / SCCM Admnistrator (Contractor)

Confidential, Davie, FL

Responsibilities:

• Directed the performance of detailed engineering and projects in Dade and Broward counties.
• Created a new meaning of customer oriented services by studying and hearing the different needs to provide them with the solution they requested to grow their business and productiveness.
• Engage corporation sales by initiating client contacts, preparing and negotiating contracts, and then assuring the timely completion n and close out, culminating in implementing techniques for accounts receivable.
• Provide an excelsior customer support by hearing and studying customers and companies needs to offer solutions that lead them more productive and efficient. Provide new staff orientation on IT procedures.
• Provide telecommunications support.
• Tests application software upgrades to ensure accuracy of changes.
• SharePoint system deployment, maintenance, availability and performance
• Project Management for current and new Customers on their IT project requests.
• Work with members of the Technical Staff to identify, isolate and resolve hardware and software issues during testing.
• Network Engineering: Cisco Switches, Fortinet firewalls, Ubiquiti USG, WAPs, Dlink, Avaya.
• Avaya and Cisco VOIP installation, management and administration
• Collected data around every transaction and turned it into tools that helped users.
• Manage, design and implement SCCM 2012 to new customers (small business) based on requirements to managed centralized their companies
• Managed and coordinated with systems and vendors partners to finalize designs and confirm requirements.
• Lead IT team members to ensure network, system and data availability and integrity through preventative maintenance and computer upgrades on customer sites.
• Managed network team to Monitor network performance and provided statistical reports for both real-time and historical measurements.
• Trained and lead junior members of IT team regarding network security and troubleshooting of data circuits.
• Document and follow up with hardware and software issues.
• Maintain hardware and software inventory.
• Configure and distribute hardware to different locations.
• Assist in testing new hardware and software prior to implementation.
• Traveled up to 100 miles to meet customers on location to provide customer support, sales, consulting in network and devices security.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Managed budgets for projects on the fly
• Identified and corrected performance issues involving hardware and software.
• Oversaw implementation of application developments.
• Escalated unresolved issues to appropriate level.
• Participated in special projects, evaluations and process improvements.
• Provided after-hours support for applications and project efforts when needed.
• Located and retrieved client records and monitored customer compliance.
• Provide Audio/Media consulting and solutions for production and scheduling
• Multimedia Storage assessment
• Evaluated and validated claims and submitted service reports to support claims.

IT Manager

Confidential

Responsibilities:

• Diagnosed and troubleshot Windows computers (100+) with processing problems and applied solutions to increase company efficiency.
• Established compatibility with third party software products by developing programs for modification and integration managing Software and Applications team.
• Migrated old SMS 2003 and Symantec’s Ghost leading two teams (Software and Hardware) to design, install and deploy SCCM 2008 to 200+ computers (120 Desktops and 90 Laptop)
• Managed and coordinated with systems partners to finalize designs and confirm requirements.
• Lead IT reps team to ensure network, system and data availability and integrity through preventative maintenance and computer upgrades.
• Meet program managers and supervisor to design and implement company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Recommended network security standards to management. New servers implemented and installed according new projects for SCCM implementation.
• Managed network team to Monitor network performance and provided statistical reports for both real-time and historical measurements.
• Trained and lead junior members of IT team regarding network security and troubleshooting of data circuits.
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work along SCCM services were being managed in the Company.
• Managed, optimized and updated firewall, network and server monitoring both on- and off-site
• Coordinated with sales, marketing and support teams to launch new SCCM platform
• Maintained and monitored server room, wired/wireless network and other server infrastructure.
• Set up staff workstations with PCs, Macs, phones and laptops.
• Partnered and lead marketing team to translate product features into customer value propositions to be used in consumer messaging.
• Translated technical specifications into detailed product requirements.
• Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
• Delivered on-site IT and AV technical support for 100+ staff.
• Network Engineering: Cisco Switches, Fortinet firewall-routers and WAPs, Dlink switches, Avaya switches.
• Cisco VOIP installation, management and administration
• Established compatibility with third party software products by developing program for modification and integration.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Trained junior members of IT team regarding network security and troubleshooting of data circuits.
• Designed and implemented new server standards for core business services.
• Recommended architectural improvements, design solutions and integration solutions.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Evaluated new scenarios to upgrade SCCM 2008 to SCCM 2012
• Collaborated with the sales, marketing and support teams to launch products on time and within budget.
• Maintained and monitored the server room, the wireless network and other server infrastructure.
• Set up staff workstations with PCs, Macs, phones and laptops.
• Established compatibility with third party software products by developing program for modification and integration.

IT Manager

Confidential

Responsibilities:

• Managed IT department
• Migrated Old MS Windows 2000 Server to Microsoft Windows Server 2003
• Managed a team to design and installed Systems Management Server (SMS) 2003 to automate MS Windows and MS Office deployment on 80 computers
• Designed and implemented new server standards for core business services.
• Recommended architectural improvements, design solutions and integration solutions.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Project management on selection, contract negotiation, installation, and support the company’s technological resources including hardware, software and communications.
• Created and lead Network and Software teams to optimize IT department, developed network security policies and created a local Intranet and implemented SharePoint.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Upgraded 2003 Servers to MS Windows Server 2008 R2 and migrated domains.
• Active Directory restructured according new policies and management requirements
• Upgraded SMS 2003 to new SCCM 2008 to improve automated installs and manageability for 100+
• Design strategies to create VPN to connect remotes branches.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Deployed and installed Panasonic Hybrid VoIP PBX
• Collaborated with the sales, marketing and support teams to launch products on time and within budget.
• Maintained and monitored the server room, network racks, wireless network and other server infrastructure.
• Established compatibility with third party software products by developing program for modification and integration.

IT Network Administrator

Confidential

Responsibilities:

• Migrated Confidential Netware to Windows Server 2000
• Designed and deployed Domain concept
• Implemented software based security policies
• Trained IT team members with new Server OS
• Designed and deployed MS Office Suite for all Computers
• Upgraded MS Windows Seerver 2000 to MS Windows Server 2003
• Domain policies updated upon company new policies
• Upgraded 2003 Servers to MS Windows Server 2008 R2 and migrated domains.
• Active Directory implemented from old Domain structure according new policies and management requirements
• Collaborated with sales, marketing and support teams to launch products on time and within budget.
• Maintained and monitored server room, wired/wireless network and other server infrastructure.
• Set up staff workstations with PCs, Macs, phones and laptops.
• Partnered with marketing team to translate product features into customer value propositions to be used in consumer messaging.
• Translated technical specifications into detailed product requirements.
• Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
• Delivered on-site IT and AV technical support for 50 staff.
• Established compatibility with third party software products by developing program for modification and integration.
• Deployed and install Network Switches, Firewalls
• Coordinated with systems partners to finalize designs and confirm requirements.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Deployed and installed Panasonic Hybrid VoIP PBX
• Created VPNs to interconnect satellites offices via Microwave, Radio Signals and WAN based technologies
• Trained junior members of IT team regarding network security and troubleshooting of data circuits.