IT MANAGER ASSISTANT/ SYSTEM ADMIN Resume Washington, DC - Hire IT People

AREAS OF EXPERTISE

SQL
C++
.NET
Coding applications
Requirements gathering
Software quality Assurance
Mobile applications
Web designing
Database Administrator
HTML
Oracle python

SUMMARY

A highly competent and organized systems administrator with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day - to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients. Looking for a suitable systems administrator position with an exciting, innovative and ambitious company that offers room for progression.

PROFESSIONAL EXPERIENCE

Confidential - Washington, DC

IT MANAGER ASSISTANT/ SYSTEM ADMIN

Responsibilities:

Maintaining medical Office/Accounting department aging system in peak performance, ensuring adequate antivirus protection & solutions are maintained and updated.
Responsible for hardware and software installation, maintenance and repair.
Recommending and implementing improvements and inefficiencies
Updating and replacing components without affecting system use or causing downtime, optimizing system operations and improve performance where possible.
Troubleshooting system software, hardware, and connectivity issues, Supporting end-users with assistance and training.
Knowledge & understanding of backup technologies & disaster recovery methods.

Confidential - Rockville, MD

SUPPORT TECHNICIAN

Responsibilities:

Process between 15-20 service requests daily via help desk software and inbound phone calls to provide timely responses to customers and ensure team keeps pace with incoming service request volume.
Educate new and existing customers on the software product features through phone calls and screen sharing to ensure customer success in using the software.
Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution.
Help customers by understanding their business requirements through a variety of communication means to implement their needs within the Confidential software.
Provide customers feedback to support management
Identify recurring service request and advised other solutions to reduce ticket volume via deflection or overall elimination of the issue.
Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores.

Confidential - Washington Dc

Web-development Intern

Assist with web site updates, design collateral materials, integrating social media, information and knowledge management, administrative tasks, as well as drafting and distributing media releases.
Worked directly with the staff to undertake development research, develop appropriate systems and cultivate contacts to promote the work of the Confidential .
Involved in development research, grant writing and development of a contacts/donor database, as well as various aspects of nonprofit administration and community engagement and outreach.
Worked directly with the staff to establish and implement a range of organizational systems, as the organizational goes through many important and new processes for a growing nonprofit.
Learned about the key roles and regulations involved in international public administration, as well as the rules and regulations involved with administering different types of grants, contracts and cooperative agreements from various funds.

Confidential - Vienna, VA

Arabic Tutor-Cultural adviser

Instruct students in Modern Standard Arabic integration modern learning technology into teaching programs
Employ resources such as Smart Boards the Internet iPods and Tablet PC
Routinely meet with students’ parents regarding in-class issues and learning interruptions to discuss solutions
Provide students education on Arabic culture and current events
Maintain resource materials and keep student record and profile cards up to date
Modified and built curriculum with the dean of instruction and the world languages department
Helped with diagnostic and progress monitoring testing across the school

TECHNICAL SKILLS

Proficiency in Arabic/Iraqi.
Strong interpersonal and communication skills.
Excellent organizational, time-management, fellow-up, and administrative skills with a strong attention to details
Excellent research skills and ability to work proactively.
Good understanding of: Server Hardware Technology, UNIX, SQL, LANs, WANs.
Extensive knowledge of: Microsoft Windows Server 2000, 2003, Microsoft 2000, 2003 and 2007, wired and wireless networking skills, desktop and server hardware and antivirus and remote support products.
Excellent customer facing skills.
A positive attitude towards customer service and good communication skills.
Ability to multi task & priorities under ever changing & challenging workloads

We provide IT Staff Augmentation Services!

It Manager Assistant/ System Admin Resume

Washington, DC

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