PROFESSIONAL EXPERIENCE:

Confidential - New York, NY

Senior Systems Engineer

Responsibilities:

• Solely responsible for NY office, provide all IT needs, oversee and manage NY server room, provide justification and procure all software and hardware that is required for day to day back-office operation, and the server room uptime.
• Oversee London, UK regional office IT needs, provide remote support and mange IT vendors to come on site.
• Work directly with various 3rd party vendors to complete various task in NY/CA/UK office.
• Active Directory - Create/manage resources; create/use PowerShell where applicable for efficiency.
• Microsoft PowerShell (PS) - Create scripts to automate administration of Microsoft Office 365 (O365) end user mailboxes and distribution lists, and provide administrative information quickly and efficiently. Write scripts for Microsoft Excel 2016 for automation of tasks. Write scripts to for better 3rd party application integration with MDT solution. Create scripts for application roll out company wide - Box/Egnyte.
• VMware ESXI - Deploy on servers, create virtual machines for testing and day-to-day operation.
• Troubleshoot and fix all request while on queue rotation, escalate as required, and pull resources as needed.
• Desktop/Laptops - hardware - PC ( Confidential ), MAC provide 3rd level hardware support. Software - provide 3rd level Windows 7, 10 MAC OS X, 10.x support.
• Provide 3rd level support for all handhelds, IOS and Android operating systems.
• Mimecast - Administer email cloud service, retrieve emails, and create various email rules.
• Salesforce - Create user account, and perform various uploads using Salesforce Data Loader tool.
• Cisco Meraki - Mange, setup, and configure Access Points (AP) through online portal, setup access points where needed in the office to provide best Wi-Fi coverage for the office.
• Microsoft Deployment Tool (MDT) 2013 Update 2- Implement and roll out and maintain - automate Windows OS, program installation and updates. Consolidate computer setup process from 4 days to under 3 hours. Multi-site rollout NY/CA/UK.
• Apple E-Commerce - Setup and deploy website for UK and US.
• Apple Device Enrolment Program (DEP) and Apple Volume Purchase Program (VPP) - Setup, deploy and integrated with Maas360 Mobile Device Management (MDM) solution.
• Maas360 Mobile Device Management (MDM) - Clean up portal for accurate license and device count; create application bundle packages for efficient and cleaner application rollout to mobile devices IOS and Android.
• Microsoft SharePoint 365 (O365) - Move all IT documents from on premise file server to the cloud. Create and manage SharePoint team sites.
• Confidential - Use Confidential Site Administrator 6.0 to manage VoIP phones.
• Mange Engine Service Desk Plus 9.3.x - Helpdesk Software - Mange ticket queue, assets, and purchase order (PO) process. Keep software up-to-date as updates are released.
• Zoom - Video/Web Conferencing Software - Manage Zoom Rooms (iPad/MAC, and other AV equipment) for video conferencing in conference rooms, create end user accounts and Zoom Room accounts.
• Sophos SafeGuard Encryption 8.0 - Implement - encrypt laptop hard drives Windows 7/10.
• Box and Egnyte - Manage/administer and rollout online storage solution to end users.
• Mozy Enterprise Backup - Configure online to make sure users’ desktops/laptops are backed up correctly.
• Datto – Backup/restore servers, monitor to confirm backups are being completed across sites in NY/CA/UK
• Okta and Duo – Administer, troubleshoot and manage two-factor authentication (2FA).
• Okta – Set up Single Sing On (SSO) for applications within Okta that are used company wide.
• Provide Windows 10 and Microsoft Office 2016 deployment strategy and feedback.
• Test and evaluate hardware and software as needed to improve IT processes and efficiency.
• Create documentation and training materials for processes and procedures for IT and employees.
• Provide end users with hands on training on various implemented hardware/software.

Confidential – New York, NY

IT Team Lead/ Senior Systems Engineer/ Systems Engineer

Responsibilities:

• Manage the IT infrastructure and update and implement IT policies and procedures.
• Work with senior management to define department-wide goals and strategies to support EI-wide technology commitments.
• Develop documentation and training required to complete the adoption of new technologies; provide guidance and expertise on IT issues that arise, assist in the development of on-line and web based resources; oversee and monitor technical consultants.
• Work with administrative units to streamline and provide better IT services that allow units to function more efficiently and work collaboratively.
• Review and consult with administration and research/academic units regarding current or anticipated needs for new software and hardware based on analysis of product performance.
• Communicate and escalate issues for problem resolution with 3rd party software and service providers as necessary.
• Fiduciary responsibility over IT budget.
• Creation and implementation of training for IT support staff.
• Helpdesk-iSupport v14.5 – configure/maintain/update the backend of the system for the following groups: Human Resource, Accounts Payable, Finance, and IT. In addition, provide matrix reports for these groups.
• Desktop/Laptops - hardware – PC ( Confidential ), MAC provide 3rd level hardware support. Software – provide 3rd level Windows 7, 8, 8.1, 10 MAC OS X 9.x, and 10.x support - 500 nodes.
• Servers – hardware - provide onsite and remote hardware support, software - provide 3rd level 2008, 2008 R2, 2012 and, 2012 R2 support.
• Microsoft Office Support – provide 3rd level Windows 2010, 2013, 2016, MAC 2008, 2011, 2016.
• SQL – 2008, 2012 - configure/maintain databases as needed to maintain integrity of the system.
• SharePoint 2010 – backend – install monthly SharePoint cumulative updates, research and fix any SharePoint problems. Maintain 50 Site collections, install and configure RBS for site collections. Create workflows using SharePoint Designer 2010. Create custom forms using InfoPath 2010 and C# for VBA.
• SharePoint 2010 – frontend – apply themes, configure views, and consult with groups on site customization.
• AvePoint DocAve 6.5 – administer SharePoint 2010 environment, create automated reports.
• Microsoft Deployment Tool (MDT) 2013 – automate Windows OS, program installation and updates.
• Coding – VBScript, C#, PowerShell - research/maintain/code as needed to complete tasks.
• NAS – Synology – configure/maintain 5 devices for groups that utilize the devices.
• Virtualization – VMWare Desktop V10 – configure VMs, virtualize physical machines.
• Mozy Enterprise Backup – configure online to make sure users’ desktops/laptops are backed up correctly.
• Confidential &T/ Confidential – online business portal – configure plans, purchase cell phones/ other mobile devices.
• Vendors – set up and maintain 3rd party vendor contracts.
• Projects – helpdesk roll out, data retention implementation, in-house cell phone migration, automate new build/rebuild PC process and shorten process from 2 days to under 1 hour, server virtualization, active directory clean up, shared drive to SharePoint data migration. SharePoint – international cell phone plan, HR new hire form (PAR), automate email process in order to meet federal guidelines, and create in-house Post Doc application.

Confidential – New York, NY

Desktop Support/Jr. System Administrator

Responsibilities:

• Support NYC Users (C suite, Sales, Development, HR, Product Management, and Marketing). Maintain/Support: Desktops, Laptops, PDA’s, Printers, and Peripherals.
• Windows 7 Pro / MAC OS X – Install/Configuration/Maintenance.
• Sophos Management Console – AV scan/deployment – upkeep.
• Checkpoint Endpoint Connect – VPN setup/configuration upkeep.
• BlackBerry Manager 4.1.6.13 - Setup maintain Blackberry’s.
• Confidential IP Office Manager 6.1.12 – Set up new phone numbers / manage existing phone numbers.
• VMware – Vspere Client / Esxi 4.0.0 / Converter Standalone Client 4.0.1.
• Sever Maintenance –Balancing user profiles, keeping software up to date.
• Desktop/laptop maintenance/ refreshing images, pushing out new software.
• AD maintenance - user profile creation, deletion, upkeep.
• Ghosting software, Norton Ghost 8.0/ Microsoft System Center Configuration Manager 4.0.

Confidential – Jersey City, NJ

Exchange Administrator - Client Support Analyst, tier 2 support

Responsibilities:

• Provide 2nd Level MS Outlook 2003 and 2007 admin support for internal and branch users (Outlook, PST(s), Right Fax, and Digital Sender issues).
• Provide 3rd Level BlackBerry support for users concerning MS Outlook 2003/2007 calendar issues.
• Maintain PST server balance and user file access; give extensive feedback on PST migration to NetAp fillers.
• Process mailbox moves and FTP PST Files to and from Asia, London and America.
• Process Iron Mountain, VERITAS Net Backup restore(s).
• Process requests for white-listing & black-listing in Posting.
• Provide extensive support and feed back during the LB/Barclays migration.
• Answer hotline calls that come in regarding Microsoft Outlook /E-mail issues.
• Test and provide feedback on beta software and services to be rolled out firm wide.