Systems Engineer Resume , Centennial, CO - Hire IT People

SUMMARY:

A multi - disciplined IT Professional. I have a history of designing and building sustainable infrastructures ready for future improvements.
A proven track record for understanding and managing software and licensing.
The experience needed to lead a team and provide motivation for high performance.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

Managed Service Provider responsible for a wide variety of systems maintenance and implementation. Multiple ground up SCCM installations. Helped plan and execute client Datacenter migration. Client infrastructure design consultation.

Confidential, Centennial, CO

Systems Administration Manager

Responsibilities:

Manager of IT infrastructure and Help Desk services
Consolidated ad-hoc virtual infrastructure to a Highly Available cluster configuration. Virtualized physical servers and services where possible, reducing hardware footprint. Design, configured and installed SAN environment. Manage WAN, LAN and firewalls. Replaced aging/failing LAN infrastructure and created managed routes. Implemented VPN solution. Consolidated Exchange environment. Software licensing restructure. Re-designed and implemented enterprise long term backup and recovery strategy. Group Policy re-design from scratch. Created Remote Desktop brokered environment for thin clients, enabling always up service. Designed and implemented server and hardware monitoring and alerting with system center.

Confidential, Greenwood Village, CO

Cloud Network Administrator

Responsibilities:

Administration of production cloud environment of Windows servers in a highly available, fail-over cluster.
MS SQL clustering services and SSRS reporting server management.
Remote administration and monitoring with System Center Operations Manager 2012
External customer support for Great Plains, CRM and any other issues the client may encounter with while using our services.
Migrated environment to new Data Center. Rack and Stack and all network and cabling configuration.

Confidential, San Jose, CA

I T Ser v i c e s M anage r

Responsibilities:

Manager of t he US help desk t eam of 6 personnel. Approximately 100 users per technician nationwide. 80% Windows environment with 15% Linux desktops and the remainder Mac OSX laptops.
Responsible for ticketing sys tem, hardware and software deployments and licensing.
Ensured customer SLA targets were met.
Discussed compliance reports and highlighted areas that needed improvement with global Service Desk managers.
Performed annual employee performance review. Coordinated team schedules to maintain end user support coverage windows.
Hire and replace staff as necessary.
Train staff on new procedures, guidelines and IT Policies.
Designed and implemented global cloud backup strategy for mobile platforms.

Confidential, San Jose, CA

Systems Administrator

Responsibilities:

The go- to IT guy in the San Jose O ffice.
Server Adminis t ration - DNS, DHCP, Ac tive Direc tory and OU management.
Build and support Windows servers for remote site Domain Cont rollers.
Help desk - End user support and adminis t ration. Desk top, Laptop and mobile devices.
New and sys tem upgrade roll-out s.
Nationwide support with occasional global suppor t.
Migrated Engineering dept. to Linux based Desk tops with VMware windows works tations ins talled ( approx. 100 users )
Build/Deploy Mac laptops for Executive users. Configured AD authentication with full disc encryption software ins talled.
2 factor VPN authentication management with Cisco and Juniper SSL

Confidential, Mountain View, CA

System s Administrator

Responsibilities:

Direc tly managed all internal servers and desk top sys tems.
Provided technical support for both local and remote offices throughout the USA.
Responsible for Anti-Virus and Tape Backup server adminis t ration.
Managed corporate email, bug t racking, code base and financial database servers.
Valued role in execution of company move to new location.
Handled relocation of all internal servers and coordinated ins tallation of all desk top sys tems and printers.