Sr. Network Analyst Resume

SUMMARY:

A highly skilled Network Specialist with over 5 years experience working with Cisco equipment.
Experience configuring routers and switches, upgraded software, monitored traffic, and network connectivity. Flexible and focused with effective problem solving abilities that maximize efficiency and reduce implementation and operational costs.
Configured and installed network equipment in Confidential.
Assisted users remotely in resolving connectivity issues
Troubleshooting network equipment remotely using various network tools, i.e. Solarwinds, Cisco Prime, and ISE.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Network Analyst

Responsibilities:

Monitor network with Solarwinds, troubleshoot tickets assigned through Confidential .
Apply template configurations to network equipment for network upgrade.
Send ASA change request to appropriate personnel for approval, apply changes to Cisco ASA after approval.
Troubleshoot network issues using Cisco Prime, ISE, and LAN controllers.
Maintain the Local Area Network (LAN) and its connection to the Wide Area Network (WAN) across shared networks..
Assure that user support is conducted on a timely basis and in a courteous manner.
Performed other duties as assigned.

Confidential

Network Tether Tech/Service Desk Agent

Responsibilities:

Enter customer voice and data tickets into Confidential ’s ticket system.
Answered phone calls from customers regarding various computer issues; assisted customers in resolving computer issues according to Knowledge Base Articles.
Routed tickets to appropriate resolver groups, and elevated tickets that required higher level assistance.
Stayed within a time limit to ensure that SLAs were met.
Submitted issues to Knowledge Management that did not have a Knowledge Base Article.

Confidential

Network Specialist

Responsibilities:

Designed and implemented network solutions for Confidential .
Ensured that network configurations are within DOD specifications.
Monitored the statewide network for connectivity issues.
Assisted in developing router and switch configuration that met DOD specifications.
Reported outages and assisted with troubleshooting WAN connections with the outside carriers.
Troubleshot and resolved customer trouble tickets.
Assisted in WAN upgrades. Upgraded armory and local LAN networks.
Used Wireshark for traffic analysis

Confidential

Network Tech

Responsibilities:

Only network tech for Confidential ; responsible for the network throughout the school district.
Configured Cisco routers and switch as well as SMC and Network Extreme switches.
Configured Cisco Wireless Access Points and trunk lines between Cisco, SMC, and Network Extreme switches.
Configured EIGRP routing on the core network.
Worked with users to resolve their connectivity issues; troubleshot Cisco Wireless controller.
Implemented VLANs on 12 School campuses
Used Wire Shark to track down computers that were running P2P programs
Configured all the routing between the administration building and the school campuses.