KEY SKILLS:

• Perform Cisco IOS upgrades on Switches and Routers Documents network problems and resolution for future reference.
• Perform troubleshooting analysis of the Switches and Routers: using the (sh platform) to display module functions.
• Packet tracer on asdm) to see if traffic is making it to its destination and (Tracert) to discover each packets hop and latency, (NSlookup) to discover internal DNS resolution and (NSlookup Server 8.8.8.8) to discover external DNS resolution (sh inventory) to show whether the device sees all of its eq and parts. (sh Controller) to display if router device controllers are functioning correctly. Troubleshot Power to the interface on PoE Swt using the (Sh Power Inline and Power Inline Never) commands
• Configuring network hardware devices and Uplinks which include routers (ASR 1002), switches (2900, 3750, MLS 4500 & 6500), UPS/RPS devices, firewall Cisco ASA 5512, 5525, 5555. Using IP routing protocols BGP, OSPF, & Hot Standby Router Protocol (HSRP)
• Activate and deactivate ports, clear and change MAC address. Configure ACLs on FWLs to deny and allow traffic to servers via specific ports.

PROFESSIONAL EXPERIENCE:

Network Security Engineer

Confidential, Washington, DC

Responsibilities:

• Maintain the underlying network that our users and products run on
• Responsibilities will include configuration of firewalls, VPN, and Load Balancers to handle traffic as we scale our web presence
• Provide usage metrics and make recommendations on network topologies
• Provide configuration templates for network devices
• Perform scheduled maintenance and upgrades on network infrastructure
• Provide 24 hour support for network infrastructure in an on - call rotation
• Analyzing, troubleshooting and correcting network problems remotely and on-site.
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
• Engineer network security components such as firewalls, VPN, load balancers, IPS/IDS
• Troubleshoot & support networking concepts and protocols such as: VLAN, STP, HSRP/VRRP, IP subnetting, routing. Utilizing network tools Tracert, Packet Tracer, NSlookup,
• Responsibilities include: Configure, test and troubleshoot on platforms like Cisco PIX, ASA, FWSM, ACE appliance/module, assist with BIG-IP F5
• Responsibilities include: Configure, Test and Troubleshoot: VPN S2S Tunnels, Anyconnect Profiles, ACLs, NATs, User Access.
• Propose Firewall/LAN/WAN solutions and develop router and switch configurations
• Effectively communicate any network changes with management and fellow team member and create and document project plans and findings on internal Wiki Page.
• Investigate and troubleshoot DNS & DHCP issues as well and create DNS entries and DHCP scopes
• Tools used: WireShark, Skynet, Cacti, Splunk, Nagios, Rancid
• Ticketing system: Jira, & Service Desk Plus

Network Engineer

Confidential, Hanover, MD

Responsibilities:

• Maximizes network performance by monitor the enterprise network for several state agencies, from a centralized Network Operations Center with a primary focus on ensuring high availability and attainment of service levels.
• Utilize multiple monitoring and diagnostic tools to detect and analyze alarms to provide rapid restoration (Monitoring Tools: Solarwinds Orion, BT Diamond (IPControl), NetID, HP Openview and Insight Manager, WireShark, Packet tracer)
• Troubleshooting and documentation for issues within the network of complex LAN/WAN infrastructure including routing protocols, OSPF & BGP and ISP circuits, and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Design, development and support of technology infrastructure, hardware, software and office systems support and distribution, systems performance management and technology integration functions.
• Coordinates the maintenance and modification of network systems and provides guidance and technical support for LAN/WAN technologies.
• Lab testing & validation prior to implementation of Network Equipment.
• Worked with venders to escalate issues and replace hardware.
• Maintained router and switch configurations updated and changed configurations depending on corporate requirements and documentation.
• Properly adheres to ITIL methodology on any network incidents, problems or changes
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

Network Operation Center Specialist

Confidential, Hanover, MD

Responsibilities:

• Duties include: Create Server backup tickets, Run Cisco Works report Confidential and create Network Device backup ticket for failed devices, Create daily report and send to proper personnel, Complete DCR (change request) in CAD (Consolidated Asset Database), Create Turnover Report at the end of shift, Add updates to calendar for scheduled maintenance across the network for transparence, Unlock locked out Accounts in DC through remote conn, Add items to Storerooms-Item Master (Inventory)
• Monitoring Management Tools: Solarwinds (Orion) use to monitor the status of nodes on the network and port security, BT Diamond IPControl use to add to DNS for new and old nodes in the network, Quest Foglight NMS VM/ Spotlight on Exchange, NetID, HP Openview used to monitor the nodes on the network.
• Operating system: Cisco IOS used to troubleshoot layer 2/3 issues investigate possible power outages of various sites and down circuit between networks. Activate and deactivate ports for usage on the network. Clear and Update MAC address of ports for port security.
• Assist various models (maa, mdta, mpa, mta, mva, sha, tso, chart,) help desk with trouble tickets.
• Coordinate with engineers , field technicians and ISPs to develop resolutions for trouble tickets using IBM Maximo Ticketing System to create Service Request (SR) and Incidents then forward to the appropriate party.
• Monitor the enterprise network for several state agencies, from a centralized Network Operations
• Center with a primary focus on ensuring high availability and attainment of service levels.
• Utilize multiple monitoring and diagnostic tools to detect and analyze alarms. Provide rapid
• Restoration of equipment as well as escalation to engineers, field technicians and ISPs.
• Analyze and interpret technical data and/or customer communications to be able to initiate.

Network Operation Center Technician

Confidential, Alexandria, VA

Responsibilities:

• Duties include: Monitoring data flow and ensuring all system processes are functioning effectively.
• Monitoring system activity also conducting preliminary maintenance and troubleshooting connectivity issues and recovering from service and application failure.
• Work with tools such as Web Sphere, Windows Services, IP Monitoring, Custom Applets, JAMS (Job Automation Management System) as well as use EMMA (Electronic Municipal Market Access) - Web platform were uses can access to view company utilities & tools.
• Use Dos prompt for network testing and batch scripting.
• Conducting spot-checks on a daily basis to ensure all activities were performed in accordance with this procedure.
• Delivering the completed weekly production checklist to the IT Operations Managers.
• Completing EOS (End of shift) reports and use HDA (Help Desk Authority) to elevate or process request tickets that are IT relates issues.
• Basic configuration of Powershell to assist in automation of daily processes.

Field Technician

Confidential, Alexandria, VA

Responsibilities:

• Preform Data Migration of work stations and Virtual Machines Using USMT (User State Migration Tools) to transfer data.
• Install and test all drivers as well as manage and install all applications
• Troubleshoot connectivity issues and report findings back to appropriate staff.
• Transfer client data to the new unit and ensure that all data transferred.
• Installations include laptops, peripherals or complete workstation with removal of the replaced equipment. Ensure that the EAMS ticket is completed and resolved to the users’ satisfaction.

WAREHOUSE SUPERVISOR

Confidential, Carlstadt, NJ

Responsibilities:

• Oversee all daily orders shipped out and creating shipping labels, Confidential ’s (Will Call, UPS, Carrier pickups) and incoming containers coordinating unloading, drop off time.
• Communicate with carriers regarding pickups, shipping damage, mis-shipments, and negotiating rates. This includes communication via phone and online.
• Organize, arrange, and plan various inventory control management, coordinating bin locations, and implementing accurate monthly inventory counts.
• Working with Great Plains operating system & Smart Turn Inventory Management system
• Update daily shipping record on Excel spread sheets.

WAREHOUSE/SHIPPING SUPERVISOR

Confidential, Hackensack, NJ

Responsibilities:

• Responsible for managing the daily work activities of 5 staff members, including overseeing the daily shipping operations for products nationwide with monthly sales values exceeding $800,000 as well as being accountable for managing customer order fulfillment standards setting and maintaining productivity and quality standards among staff.
• Process shipments using UPS Worldship Manifest and Maintain accurate cycle counts & adjustments, shipping, and job tracking.
• Manage complaints/claims on orders and expeditiously resolve customer service related-issues.
• Overseeing shipment progress and efficiency to meet time restrictions and requirements.