SUMMARY:

Experienced IT specialist with extensive experience in implementing network technology for businesses. Looking to join as Cloud Computing Engineer where existing knowledge of cloud infrastructure can be built upon and put into practice.

TECHNICAL SKILLS:

• Configure Cisco Routers, Switches
• Windows XP/Vista/7/8/10
• Windows 2003, 2008, 2012 Servers
• Mac OS
• SAP
• Ubuntu Linux
• VMware
• LAN/WAN
• MySQL/SQL
• Web Development
• Java
• Python

RELEVANT EXPERIENCE:

Client Technology Analyst

Confidential, Florence, SC

Responsibilities:

• Responsible for coordinating with both local and remote support teams, ensure that IT, Projects, Initiatives, Policies, Problems, Incidents and Requests are managed, implemented, restored and closed within agreed service levels in support of a 24x7,mission - critical environment.
• Support all computing devices throughout all buildings on campus.
• Responsible for escalating incidents and asking for assistance while managing the workload.
• All technicians are expected to work together and be conscience of the workload as a whole and assist their co-workers.

Technical Director

Confidential, Darlington, SC

Responsibilities:

• Work with all staff and reports to the Pastor of Ministry Development, seeking direction from him, especially when there are any immediate needs to address.
• Coordinate technology use in multiple forms at Covenant meetings and ministries.
• Advise staff and leadership for future IT purchases and current recommended maintenance.
• Monitor and maintain technology for maximum access.
• Ensure technology is equipped with the latest hardware and software and is accessible to end users.
• Manage and maintain laptops, desktops, communications equipment (digital & IP phones), tablets (ex. iPad’s), smart phones (ex. Blackberry’s, iPhone’s, Android’s), printers, local area networks, wide area networks, any piece of computer related peripheral or software an end user would be using.
• Preformed other duties assigned.

Data/Voice Technician

Confidential, Greenville, SC

Responsibilities:

• Provision and troubleshoot Layer I/2/3 T1 transport, analog lines, Metro E and Etherloop services, have knowledge of (DMS 500 & 5ESS), Sonus IP switch, and Ciscoedge and IADs.
• Ensure that all pending tickets are picked up by their priorities and existing tickets are followed up on to make sure the customers are timely contacted, Confidential and ticket duration times are consistently met.
• Escalate network related failures and degradation to Lead Technicians and management including the appropriate NOC support group whenever appropriate for immediate resolution.
• Preformed other duties assigned

Security Engineer

Confidential, Greenville, SC

Responsibilities:

• Confidential Software is a security consultant group with a focus on IBM security products and additional security services for users with creation needs for Google mail, Google name changes, creating user accounts for vendor suppliers, etc.
• Installed and configured TIM/TAM using VMware server(Ubuntu) hosting WinServer 2012 domain and machines.
• Collaborated with other venders and clients on integrating Tivoli with Active Directiory
• Used Java and Javascripting for pulling attributes for users to be provisioned from DB2 database Preformed other duties assigned

System Support Technician

Confidential, Spartanburg, SC

Responsibilities:

• Identified, resolved services for IT issues within the agency
• Provided support as needed for agency Windows 2012 servers
• Assisted with systems maintenance to ensure a proper operating environment and assists with any hardware and software upgrades to Microsoft Exchange servers
• Participated in the configuration and distribution of computer hardware and peripheral equipment.
• Provided user management within Window 2012 domain of adding, deleting, password reset and etc.

Jr. Network Administrator

Confidential, Darlington, SC

Responsibilities:

• Support Manhattan Systems, ASAP PKLite electronic system, and Genesis zone controllers
• Help maintain and manage Windows 2003 Active Directory structure by adding users, reset passwords, permission changes, etc.
• Administer & monitor vendors and users on network/system with tools such as, Still Safe NAC, Motorola Wireless Intrusion System, antivirus programs, Wireshark, vulnerability scanners and Checkpoint VPN/firewall.
• Install, configure, and maintain Confidential ProCurve Confidential switches Provides support for all computer equipment including but not limited to scanners, printers, WMS equipment, phone system, and so on. Conduct training for new hires and current employees as needed Sets up network access to include printers and configures/maintains scanners
• Troubleshoots problems with PCs on site or with laptops over the phone
• Installs software and hardware Download drivers software fixes from the internet in order to update PCs
• Maintains logs and purchases IS related supplies Communicates with IS vendors and other related duties.

Systems Administrator

Confidential, Florence, SC

Responsibilities:

• Supervised daily activities of subordinate personnel in the Systems Department including instructing, assigning, reviewing, and planning.
• Installed, configured, and maintained 19 Windows 2000/2003 & Ubuntu Linux Servers Installed, configured, maintained Windows 2003 Server Active Directory, DHCP, WINS, DNS, and etc. Configured, and maintained Cisco 2600s, 3500s, 4600s, 2950s, Pix 515e routers/switches/firewalls. Installed, configured, and maintained Cisco Aironet 1200 APs
• Maintained Call Manager v. 3.x and Call Unity VoIP software.
• Purchased equipment as need and maintain inventory of print cartridges and etc.
• Analyzed network performance through WireShark/Ethereal and SNMP Perform various other duties

Information Technology Technician

Confidential, Hartsville, SC

Responsibilities:

• Performed routine maintenance and monitor Windows NT Exchange 2000 and AIX server (changing backup tapes, add users to email, logoff users via remote desktop and etc)
• Installed and configured wire and wireless LANS ( 802.11abg, 10BaseT, 100BaseT)
• Experience with 3Com products
• Maintained troubleshooting logs Performed various other duties