PROFESSIONAL EXPERIENCE:

Confidential

Active Directory Engineer

Responsibilities:

• Proficient with Office 365 support (adding/removing users within O365 admin tenant console, giving/removing permissions, basic admin roles within O365 console, app licensing
• Produce daily VPN remote authentication connection audit reports this enable management to track login times
• Participate in network planning, network architecture design and engineering. Work as a team in designing the network infrastructure with respect to the current use cases to support the current applications running cloud environment
• Knowledge of creating VPCs with public and private subnets. create and attach extra volumes on to Confidential instances via Amazon Cloud
• Knowledge of Auto Scaling and Elastic Load Balancing to create high availability and fault tolerance to Confidential instances as well as security groups which allows you to complete the ELB process
• Remote Authentication Dial - In/VPN User Service Management - monitored user access and ensured servers were operational so customers could connect from home and VIA workstation
• Familiarity with PowerShell scripting for Exchange and Windows. For Exchange, scripting for permissions for mailboxes, removal of mailboxes or finding mailboxes within a multi-tenant exchange server. Implement/Troubleshoot Single Sign On (SSO) for cloud based technologies
• Design and implementation of Azure an online Directory Synchronization for the cloud via Ad-Connect.
• Experience monitoring and troubleshooting Confidential Environments (Desktops & VPNs).Troubleshoot enterprise domain trust certificate issues - Made sure domain/server certificates were not expired also made sure that websites where accessible to the customer without certificate errors.
• Evaluate, analyze and audit production systems processes and equipment, and help develop and implement solutions to aid with the continuity of operations
• Maintain effective communication with vendors, peers and clients in support of assigned projects using creative thinking - Work with 3rd party venders to explain the support or trouble that we were having at the Census.
• Usability of time management to control and keep balanced metrics and streamline big fixes
• Worked on a team of 3 to implement Office 365 Infrastructure that included complete ADFS 3.0 and ADFS Proxy Claim Based Deployment.
• Contributed to the successful migration of over 20,000 census employees to office 365 from lotus notes
• Respond to server monitoring system alerts to evaluate and remedy identified problems to ensure they were rectified, restore servers to avoid any substantiated cost
• Windows Server administration and related services (Active Directory, DNS,LDAP etc). Adding/Deletion of users within Active Directory, adding/removing permissions within file servers, force replication between servers.

Confidential, Alexandria, VA

Virtual Desktop Technician

Responsibilities:

• Experience in the build, managing, monitoring, deploying, and troubleshooting virtualized server and desktop environments
• Work closely with Project Team to develop: Systems manuals, SOPs, methodology and process
• Efficiently troubleshoot and problem solve all technical issues relevant to supporting IT/virtual infrastructure
• Leverage virtualization capabilities to further automate systems management, analysis, and performance monitoring.
• Gather end-user environment information to guide desktop and application virtualization efforts
• Virtualization experience (VMware ESXi and Hyper-V)
• Formulated team building and conceptualized task to minimize or workplace stress
• While applying six sigma to IT initiatives handle projects and deadlines
• Troubleshoot palm/handheld operating systems, architecture, data backup and recovery
• Familiar with workstation and server architecture, network infrastructure, and data transmission methodologies
• Experience with deploying and maintaining WYSE terminals
• Consult with users to collect information about problem and lead user through diagnostic procedures to determine source of error
• Write and revise user training manuals and procedures
• Tests and troubleshoots software and hardware to evaluate ease of use and whether product will aid user in performing work.

Confidential

Systems Admin/Printer Network Admin

Responsibilities:

• Patch cables to ensure network connectivity
• Increased rate of first call resolution
• Calculated ticket resolution times and minimized downtime
• Configured computer Systems for Confidential Court Systems
• Reduced tickets through user education
• Supported Naval Base Library
• Configure Blackberries for Confidential VIP support personnel
• Ensure compliance with major IT operational processes, policies, and procedures in support of IT standard practices
• Execute the successful completion of computer moves, set up and network account maintenance
• Deploy users to Vista, Windows 7 and Office 2007
• Install and maintained anti-virus and anti-spy ware software
• Utilize talent among team members with effective communication and the promotion of a performance-based work environment
• Support equipment and software moves/adds/changes
• Define and implement appropriate security requirements for all IT projects
• Assist in incident response efforts via remedy or SM7 ticketing system to include remediation with an appropriate sense of urgency and criticality
• Act as a front-line interface for customers, accepting trouble reports documenting and dispatching them to appropriate personnel

Confidential, MD

Senior Systems Administrator/Local Registration Authority

Responsibilities:

• Spearheaded the enterprise token issuance with had a project deadline.
• Provide technical desktop support to Confidential Users
• Issued a coin for great work from General Scott Williams while in command.
• Performed STIG’s on Desktops and Printer Devices to be Cac compliant.
• Launched operational planning and projects, and organized and negotiated the allocation of IT resources.
• Investigated fraudulent computer activities.
• Reviewed proposed modifications to client operating environments, implemented fixes and resolutions to minimize service disruptions on an on-going basis, cleared duplicated and outdated entries, and performed general account management functions.
• Worked closely with the IT staff, project stakeholders and key decision makers in order to identify, recommend, develop, implement, and support cost -effective technology solutions for all aspects of the organization.
• Analyzed existing operations and made recommendations for improvement and growth of all aspects of the new infrastructure and IT systems.
• Provided guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.
• Resolved customer complaints by identifying problems and coordinating appropriate corrective action.
• Created user accounts/ Authorized user accounts.
• Resolved end-user phone, walk-in and field support requests.
• Savvy at conveying technical information to non-technical audiences
• Migration systems expert
• Performed IT Optimization
• Application Development and documentation
• Considered IT Project Cost Variance
• Solved numerous server related issues by paying attention to Detail
• Prepared and updated manuals, instructions and standard operating procedures.
• Performed Citrix Client Troubleshooting
• Participated in Technical Exchange Meetings ( Confidential ), with network/system engineers, Information Assurance Engineer and the DIACAP Team to identify internal/external barriers.