Systems Administrator Resume

TECHNICAL SKILLS:

9 years VNC, RDP,
5 years Windows 7
5 years Help Star
1Track It
5 year Ghost, WDS, SCCM
1Jira, OME,
9 years MS office, Active Directory,
7 years Cisco phone, Avaya, Blackberry, Android, Apple
9 years Bluetooth Devices
1 year Mobile Iron
2 years Bomgar chat/remote tool

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

Data Watch Administrator
Build and deploy Xen App Servers
SCCM Imaging
New hire laptop builds\deployment\orientation
Print server manager
Basic troubleshooting Citris Receiver
Onsite and remote technical support MS office products

Confidential

End user support technician

Responsibilities:

Office 365 account administrator
Office 365 installation for Window 7 and Confidential Capitan
One Drive setup and synchronization
Account creation using AD and Office 365
WDS imaging of PC
Remote support for Mac and PC issues via Bomgar
Airwatch installation and account set up IPhone email access

Confidential

Local IT service technician

Responsibilities:

Provide hands on IT support for Confidential headquarters Partners and Associates
Windows 7 imaging of Lenovo laptops for new employees and PC refresh
Troubleshooting of email\calendar issues with Iphone 6, Ipad 3 and Laptops
Installation of Security Certificates for Wifi \Secure pulse on Ipad and Iphone 6
Lexmark\ HP printer support and installation
Inventory tracking and control of technology
RSA token set up and activation

Confidential

Global Support Technician

Responsibilities:

Global remote support for Confidential executives
Troubleshooting of Microsoft products, Outlook, Word, Excel and Windows OS
Resolving application issues w\ Junos Pulse, Skype for Business, Lync and JDE applications
Software installs\ upgrade via Application Catalog (SCCM)
DSID\AD password unlock\reset directory services
Mobile Tablet support - Apple\Andriod
Global Service desk process template development and implementation.
Troubleshooting IE and Chrome and Java
Bluetooth install and troubleshooting
RSA token and Mobile Iron access Apple products
Global escalation email team member
SAP password reset through Identity Management Services. (Contract Roth Staffing) June- 2014, July -2014

Confidential

Help Desk\ Desk Side Support

Responsibilities:

Providing problem solving and troubleshooting with Windows 7 & 8
Tech support for MS Outlook, Cisco VPN, Yardi, Ariette
Imaging and deployment of Dell laptops and desktop pc (WDS)
Employee account creations via Active Directory
Windows application instillation (Onenote, Office 365)
Inventory tracking

Confidential

Global Help Desk Technician

Responsibilities:

Troubleshooting issues with Outlook, Word, Excel
Assisting users via Chat/ Inbound calls using Bomgar and Cisco phones
New user account creations via Active Directory
Creation of Outlook account within Microsoft Exchange
Bluetooth Device installation and configure

Confidential

Senior Desktop Support Technician

Responsibilities:

Onsite/remote technical support of Dell, Acer and Microsoft products
Imaging and deployment of user Dell and Acer Windows 7,8 Laptops
Manger of Global hardware & hard drive replacement
Monitor Global Cloud health via the Dell OME program
Help Desk ticket resolution using Jira ticket system
New user account within Active Directory and Exchange
Work station set up\ Bluetooth device install

Confidential

Senior Help Desk Technician

Responsibilities:

Onsite troubleshooting of Microsoft products Outlook 07, 10, 13, Word, Excel and Power point
Dell laptop and desktop imaging using Ghost software
SharePoint scheme Administration
Installed and managed the G.O.O.D software that allowed IPAD and IPhones to be used on Exchange 2003
New user account creation via Active Directory\Microsoft Exchange
Invincea secure web browser installation and management, Server Security Patching via Big Fix

Confidential

Helpdesk/Deskside Technician\ Remote IT technician

Responsibilities:

Responsible for routine maintenance/ installation of Microsoft office products
Set up of new employee workstations
Helpdesk Analyst working with all 7 off-site offices using Go to Assist
Windows 7 desktop image and deployment
Network printer installation of Cannon printers

Confidential

Helpdesk/Deskside Technician

Responsibilities:

Provide onsite technical assistance to over 5000 students, 300 faculty and 1500 staff members
Providing remote assistance to end-users using Microsoft Easy Exchange
Completed Migration for 6 campuses, 3000 work stations from XP to Win 7
Completed Migration for 6 campuses, 3000 work stations from desktop to VM thin clients
Resolving end-user PC\Laptop issues via the HelpStar ticketing system
Troubleshooting MS office, Thin client, Confidential
HP Thin client USB cloning and deployment
New user account creation using Active Directory and Microsoft Exchange Server
Network printer installation, Ricoh and Canon familiarity

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