Telecommunications Operation Specialist Resume

SKILLS:

Operating Systems & Software: Windows XP, 7, 8, 10

Windows Server 2003, 2008, 2012: Mac OSX, iOS

Intronis Backup: Labtech Remote Monitoring and Management

Networking: Proficient with Cisco routing and switching commands and protocols

EXPERIENCE:

Confidential

Telecommunications Operation Specialist

Responsibilities:

Confidential

Systems/Network Engineer

Responsibilities:

Reviewed and Updated IT Security Policy and Disaster Recovery plans.
Reconfigured Firewall, due to lack of access, for an established company.
In house Systems/Network Engineer for Confidential Facility, working with Active Directory, Exchange, DNS, DHCP, including Hyper - V.
Served as Network Admin working with Windows Server 2008, and Office 365.
Monitored and maintained IDS/IPS systems, firewalls, and Spam Filtering.
Installed, Designed, and Implemented a Mobile Device Management Tool.
Created How-To Manuals and Detailed notes on projects.

Confidential

IT field support specialist

Responsibilities:

Responsible for troubleshooting and resolving IT related issues pertaining to both Network hardware, pc hardware and software, as well as maintaining network connectivity with employee computer systems.
Installed and maintained host based security systems.
Worked with technologies such as Routers, Switches, Servers, Wireless access points, as well as host machines, printers, and other peripherals .
Responsible for daily configuration of schedule as well as prioritizing responsibilities.

Confidential

IT support specialist

Responsibilities:

Responsible for troubleshooting and resolving IT related issues pertaining to both Network hardware and software as well as maintaining network connectivity with company host devices such as Virtual Machines, desktops, laptops, tablets, and smartphones.
Had to troubleshoot various hardware issues.
Configured User accounts and user pcs. Set up VPN access.
Responded to an Information Security incident that resulted in a Malware infection.
Had to both reinforce the Security policy and remove the malware infection.
Responded to a breach in company policy where unlicensed software was installed and shared within the company.
I was responsible for the investigation into who had received the software and the removal.