SUMMARY:

• To secure a position that will utilize my network management and customer service experience.
• Responsible for server network management and support including setup and configuration of all Windows Servers, Novell Servers, and UNIX Severs, Windows and UNIX workstations, Cisco Switches, Routers, and Firewalls.
• Maintained computer systems in compliance with 21 CFR parts 11, 210, 211, and 820, and within the guidelines of the Pharmaceutical and Laboratory Good Manufacturing Practices (cGMPs/GLPs
• Knowledgeable and work with Cisco Works, HP OpenView, OSPF, RIP, IGRP, EIGRP, BGP
• Performed Software upgrades to Cisco IOS via TFTP
• Created and Managed Static Routes to Out - Side Vendors
• Performed all System Backups using IBM Tivoli Storage Management, CA-ArcServe, Veritas Backup Exec and HP Omniback storage software.
• Perform T1 configurations to interface between PSTN/PBX and DIALER/PBX (AVAYA and MERIDIAN)
• Project lead performing System Migration - Netware 4.2 to Windows 2000
• Server Management (All Windows Servers, Netware Servers, and UNIX Servers.
• Exchange 2003 Administrator

PROFESSIONAL EXPERIENCE:

System Engineer

Confidential, Memphis, TN

Responsibilities:

• Provide Remote and Field Support to Customers
• Support All Hardware and Software for Customers
• Support Network, Servers, and Computers
• Installed and Support Switches, Routers, and Firewall
• Support Windows Server 2012, 2008R2, 2003R2
• Support Windows 10, 8, 7, Vista, XP
• Support Linux VM Host and Guess Machines
• Support Wireless Access Points and Controllers
• Support Email Servers and Clients

IT Admin/Engineer

Confidential, Horn Lake, MS

Responsibilities:

• Manage 300 node Windows Domain Network
• Manage Avaya IP 500v2 Telephone System
• Support VMware 5.1 Host with 10 Guest VM
• Support Windows Server 2008 R2 Servers
• Installed and Support Cisco Switches
• Support ERP System Application SolarSoft
• Support CAD Application NX and TeamCenter
• Managed Enterprise Backup Systems
• Purchase and Maintain Software Licenses
• Managed Support Staff
• Managed MERU WLan

System Engineer/Admin

Confidential, Memphis, TN

Responsibilities:

• Managing 125 node Windows Domain Network
• Managing Rolm Telephone Switch Network
• Support Windows and Linux Based Servers
• Negotiate Services and Contracts with Vendors
• Support Windows and Mac Workstations
• Maintain Switches and Routers
• Purchase Computer and Telephone Equipment
• Manage Volunteer Support Staff
• Purchase and maintain Software and Licenses

System Engineer/Admin, Memphis, TN

Confidential

Responsibilities:

• Presently working in the Enterprise Support Group supporting the Confidential and Confidential Windows Enterprise Servers.
• Troubleshoot all issues pertaining to the server hardware and Windows based operating systems that include Windows Server 2003/2000/NT4.
• Execute Patch management process to ensure all servers are secured with the latest Microsoft Security Updates.
• Remediate security vulnerabilities base upon findings from the Internet Security System Intrusion application.
• Build IBM iSeries, xSeries, and Blade Servers
• Manages server room operations including environmental, power security and space.
• Reports to management regularly regarding systems availability, security control and trends. Manages vendor relations, maintenance contacts and supervises third party technical support.
• Domain Administrator for Confidential . Confidential Domain
• Resolves server trouble tickets via the Magic escalation system.
• Ability to backup and restore system data and operating system.
• Windows Enterprise Server Support for 1000 Servers in International Paper’s Worldwide Windows Domain Network.
• Troubleshoot connectivity issues with Clusters servers, VmWare Server, and Citrix Servers.
• Troubleshoot backups problems with IBM Tivoli Storage Management Software
• CA-Unicenter Service Desk Software for managing help tickets for servers throughout the United States and South America.
• Domain Administrator for North America operation.
• Build HP DL/ML 380/580/585 Servers
• Build Confidential 2450/2550/6450/6550 Servers
• Imaged Windows Servers using Confidential Ghost 8.0
• Imaged VmWare Servers via VirtualCenter Console
• HP Insight Manager for managing HP Servers
• Confidential OpenManage for managing Confidential Servers

Confidential

Responsibilities:

• Provided technical support to faculty, Staff, and Students via telephone, walk-in, and remote workstation.
• Windows XP/2000/98/NT Operating System support
• Mobile device wireless setup and support
• Application support for all University applications including Microsoft Office application support
• Macintosh Apple laptop and workstation support

Confidential

Unix Server and Application Support

Responsibilities:

• Support an Open/Image Application Server for Unix System
• Hewlett Packard Imaging Jukebox Support
• ERP Report Management Application Support
• Installed, Configured, and Maintained Window 2000 Web Server and Component Plus Web Application
• Performed Daily System Backups using Veritas NetBackup and HP OmniBack Backup Software
• Manage a Novell Netware 5x Server Network
• Support Confidential Windows Domain Network
• Windows NT 4.0 Server Support
• Windows XP/2000 Workstation Support

Network/System Admin

Confidential, Memphis, TN

Responsibilities:

• Maintained computer systems in compliance with 21 CFR parts 11, 210, 211, and 820, and within the guidelines of the Pharmaceutica and Laboratory Good Manufacturing Practices (cGMPs/GLPs
• Maintained Instrument interfaces with to their supporting automation systems
• Initiated and completed Change Controls and Problem reports.
• Assisted in the creation and execution of IQs, OQs, and PQs.
• Design/Implement/Support ATC Network Infrastructure
• Support 18/7 Network Operation Center (NOC) switches and routers
• Installed, configured and supported Microsoft Exchange 2000 Server.
• Perform daily systems backup using Backup Exec and Arcserve.
• Perform IP address assignment for all network devices and troubleshooting.
• Delegate tasks and assign projects to IT Support Technicians to meet deadline.
• Responsible for all telecommunication and equipment administration
• Manages Window 2000 Server Domain
• Manages multiple Novell Netware 4.2 Networks
• Manages an HP 1000 Legacy System
• Responsible for management and configuration of Cisco Catalyst 2950/3500XL/3550 switches, 3com Superstack II 3300XM Switches, Cisco 2600/3600 routers, Cisco Pix 515e Firewall.
• Knowledgeable and work with RIP, IGRP, EIGRP, BGP
• Provide onsite customer network needs assessment
• Planned and implemented disaster recovery of network infrastructure
• Create detailed physical and logical documentation of all networks
• Setup VPN Tunnel to remote site using IPSEC, PPTP, L2TP
• Setup Windows 2000 Server Domain with knowledge of RAID 5, TCP/IP, IPX/SPX, DNS, FTP, DHCP, IPSEC, PPTP, L2TP, VPN, Frame Relay, DSL, ETHERNET, VLAN, ATM, SONET
• Perform T1 configurations to interface between PSTN/PBX and DIALER/PBX (AVAYA and MERIDIAN)
• Knowledgeable with Visio, Microsoft Office Suite 2000.

Network Technician

Confidential, Memphis, TN

Responsibilities:

• Provide Network and End User Technical Support for a 200 Node Window NT 4.0 Network.
• Installation and Configuration of all Microsoft and company specific software
• Citrix/Metaframe Administration.
• Windows NT 4.0 Server installation and configuration.
• Windows NT,98, 95, 3.1, and DOS workstations. Support MS-Exchange email system.
• TCP/IP AND IPX/SPX Communication Protocols

Lan Technician

Confidential, Memphis, TN

Responsibilities:

• Provide End User Technical Support for 500 node Window NT 4.0 /Netware 4.11 Network.
• Troubleshoot all Network, Software, and Hardware related issues.
• Installation and configuration of Microsoft and company specific software.
• Windows NT, Windows 98, Windows 95, Windows 3.1 and DOS System Support.

Network Support Technician

Confidential, Memphis, TN

Responsibilities:

• Provide End User Technical Support for 500 node Window NT 4.0 /Netware 4.11 Network.
• Troubleshoot all Network, Software, and Hardware related issues.
• Installation and configuration of Microsoft and company specific software.
• Windows NT, Windows 98, Windows 95, Windows 3.1 and DOS System Support.
• TCP/IP AND IPX/SPX Communication Protocols

Help Desk Analyst

Confidential, Memphis, TN

Responsibilities:

• Troubleshoot all hardware and software issues on the Gateway Computer Account.
• Hardware issues related to cdrom drives, floppy drives and disks, memory, hard drives and cables.
• Software issues related to bios configuration, boot up problems, Windows operating system crashes, applications failures.