SUMMARY:

Extensive experience in Telecommunications, Network Engineering and Operations, Technical Support, Customer Care/Satisfaction and Datacenter Infrastructure Management.

PROFESSIONAL SKILLS:

Operating System: Windows 3.1/ 95/98/ME/XP/Vista NT4.0/2000 Server, Windows Server 2003 Win7 Server 2008,2012 Cisco IOS, Linux, UNIX, Junos. Cisco IOS - XE, Riverbed RiOS

Programming Languages: Shell Scripting, Perl, Java

LAN Technologies and Protocols: Structured Cabling Systems (UTPCat3, 4,5and 6, Coaxial Cable RG6, 8, 58 and 59, Fiber Optic Cable Ethernet (10/100/1000), TCP/IP, Layer2 Switching (STP, VTP, VLAN), Wireless LAN.

WAN Technologies and Protocols: HDLC, PPP, T1, T3, Frame Relay, VPN, DSL, CABLE Modem, Wireless, IPoS, MPLS, Metro Ethernet, IP Service

Network Service Protocol: TCP/IP, DNS, DHCP, SMTP, Active Directory (AD), FTP, TFTP, POP3, SSH, ARP, RADIUS, Print Servers, SCP

Routing Protocols: RIP/RIPv2, EIGRP and BGP

Network Analysis and Management: SNMP, MRTG, HP OpenView and Whatsup Gold, BreezeView PC, VNC, Cisco Works and LANalyzer, Solarwind, HP BSM

Cisco Router, Switches and Firewall: Cisco 7206, Nexus7000, ASR 1001, ISR 3900, Catalyst 2900, 3600, 38xx stack, 37xx Stack, MDS 9000 Multilayer Fabric Switch, Cisco ASA5500

Networking Tools: Modular Plug Crimper, Punch down Tool, Tone Tracers, Cable Tester, Cable Analyzer, WAN tester, Signal Meter.

Miscellaneous Technologies and Application: IP based PBX Systems, Uninterruptible Power Supply, Video Conferencing, VoIP, IP Telephony, MS Word, MS Visio, MS Excel, PC Troubleshooting, and KVM Switch, Mail Servers (Microsoft Exchange, Wingate Mail daemons) Mail Client (MS Outlook,, Backup Software (VERITAS Backup Exec),Remedy and HP Service Management,LanDesk,Prism Package Deployment, Microsoft SCCM

PROFESSIONAL EXPERIENCE:

Confidential

SNR. NETWORK/SYSTEM ENGINEER

Responsibilities:

• Responsible of Configuring, Installing and Upgrading Field Offices Network Infrastructure
• Configured and Upgraded all Field Offices Dell PowerEdge T430 File, Print and DHCP Servers, Configured and Upgraded Cisco Router 4300 and Cisco Switch 3850
• Configure and Install Riverbed WAN Optimization
• Configured and Upgrade all APC Confidential
• Built and Maintain a Virtual Lab for testing Applications and Software Updates

Confidential, Vienna, VA

NETWORK OPERATION ENG.

Responsibilities:

• Responsible for the monitoring and surveillance, incident management and resolution, technical support, Schedule maintenance, network configuration, and change management support of Networks and Datacenter infrastructure
• Implemented critical network configuration changes for Cisco routers and switches, ASA firewalls
• Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to troubleshoot and resolve various types of network issues and outages
• Organized and remotely supported all hardware installation, repair, and maintenance activity that was performed at the various domestic and international office locations and data centers

Confidential, Vienna, VA

GLOBAL TECHNICAL SUPPORT

Responsibilities:

• Branch network Cisco Router and Switch Installation and Configuration
• Branch Applications deployment, Network and User support
• VMware ESXi Installations and Configuration.
• Scala Media Player Installations and Configuration
• Riverbed WAN Optimization Installation and Configuration
• Upgrade and Migrate Dell PowerEdge Servers to Windows Server R2008
• Upgrade Branch Dell OptiPlex Workstation to Windows 7
• Avaya Media Gateway and IP Phones installation and configuration
• Reverse Engineer Overseas Branch WAN Back-up Broadband Connections
• Deploy Microsoft Office 2007 to over 4000 Dell OptiPlex WorkStation

Confidential, Arlington, VA

IP Engineer

Responsibilities:

• Assign IP address to both commercial and bandwidth resellers
• Configure Router Controllers for T3, Full T1, Fractional T1
• Configure Cisco and Juniper Router for circuit activations
• Configure Edge Router for Data, Internet and VoIP
• Troubleshoot Customer Premises Equipment for internet connectivity

Confidential, Mclean, VA

Network Engineer

Responsibilities:

• Install and configure MS Windows 2003
• Install and configure Citrix server and client
• Configure Barracuda Mail filter
• Install and Configure Sonic and Cisco firewall
• Troubleshoot on all Windows XP workstations and thin client
• Install Tape and Disk Backup system using VERITAS Backup Exec
• Install and configure Antivirus using Confidential Enterprise Edition
• Troubleshooting using Remote Access Technology
• Install and configure Black berry Server and phones

Confidential, Clarksville, MD

Systems/Network Engineer

Responsibilities:

• Upgrade small to medium size business network design to meet increasing customer demand
• Design and implement LAN and WAN for branch office connectivity.
• Configure Cisco Router (2500,2600,3000,4000) using RIPv2, OSPF, EIGRP
• Configure Cisco Switches (1900,2900,3500)
• Analyzed and correct network problems and performance issues
• Upgrade and maintain SMB mail servers and database servers
• Manage user accounts using Active Directory
• Troubleshoot routers and routing protocols
• Designed and implemented remote access solution
• Installed and configure DHCP Client/Server
• Install firewall and Anti-virus software

Confidential, Accra, GH

IT Manager

Responsibilities:

• Solely responsible for all the technicalities of the company
• Coordinating with vendors and consultants on technical issues
• In charge of the day - to-day running of the IT department
• Supervised the cabling of the building
• Install and configure HP Net Servers running Windows 2000 Server
• Install and configure over 100 HP Brio s and E-PC s running Windows 2K Pro.
• Install IP base PBX system (Altigen)
• Install and configure Cisco Router (2600) series
• Supervised installation of VSAT link to ISP
• Install Antivirus ( Confidential Antivirus Enterprise Edition)
• Install APC Symmetra and Smart Confidential
• Responsible for client office setup

Confidential, Accra, GH

Network Operation Specialist

Responsibilities:

• Responsible for designing and implementation of customers network infrastructure
• Build and maintain Visio documentation for client
• Configure and implement Remote Access Solution: VPN, dial - up, Wireless, Vsat
• Implement Voice over Internet Protocol using Multitech Systems VoIP Gateways
• Install and Configure Mail Server for customer
• Setup Wireless LAN s using Cisco, Breezecom and WavenetIP product
• Install Routers and Switches (Cisco, Cabletron, 3COM)
• Build Microsoft Windows base Servers for customer (User Accounts, DNS, DHCP,
• Provide training to staff at the customer location
• Troubleshoot local and wide area network problems for customer
• Perform NOC operations, logging and monitoring the company s WAN links
• Implement VoIP Solutions via VPNs