WORK EXPERIENCE:

Confidential, Gaithersburg, MD

Lab Operations Technician

Responsibilities:

• Provide Lab Operations technician support for Engineering Modeling and Simulation Labs for a government program.
• Troubleshoot potential issues regarding Equipment; Hardware and Software related to Modeling and Simulation systems for an FAA system.
• General Hardware Installation, Maintenance, Mechanical Aptitude and Troubleshooting required.
• Experience with Problem Resolution Tracking and Support.
• Problem determination and provide factory support to the fielded sites in the areas of Document Processes and Procedures where applicable.
• Installation, Repair, and Maintenance of Network Cabling to include Copper (Cat3, Cat5/5e, Cat6/6a) and Fiber Optic Cabling (Single Mode & Multimode).
• Analyze system failures and other unusual system occurrences with the Fluke OTDR Tester, Power Meter, or Toner to isolate the source of the problem and determine whether cable issues cause the failure.

Confidential

Cable Technician Operation & Maintenance

Responsibilities:

• Performed all support of many different and varying types of Facilities, Cables, Equipment, and Environmental conditions providing maintenance support.
• Provide fiber optic/copper cable fabrication, Support adds/moves/changes.
• Establish & Verify all required Cable Records from the point of demarcation through the customer termination point. Maintain clear records and provide on time - accurate input to weekly and monthly reports.
• Perform monthly Telecommunication Audits on entire Military Installation within the contractual agreement. Adjoining were Monthly Inspections of over 300+ Manholes for Tampering, Damage, and Flooding.
• Performed (2) Twice Daily were Inspections of All Protected Distributed Services (PDS) SIPR secured distribution points for Tampering, Obscurity, or Damage.
• Maintain computerized detailed Cable Records and provide Drafting support for cable plant, Site Surveys, adds, moves, and/or changes.
• Analyzes system failures and other unusual system occurrences Fluke OTDR, Power Meter, or Toner to isolate the source of the problem and determine whether cable issues cause the failure.
• Installation, termination, and testing of inside/outside cable plant; copper & fiber optic cable, racks/cabinets, cable basket/tray, ladder rack, termination blocks, grounding, and all associated hardware.
• Maintain/Repair/or Replace the existing cable plant.
• Responsible for End-to-End troubleshooting, repair and testing of the passive cable plant.
• Responsible for completing installations of cross-connects between Active Equipment and passive Infrastructure Interfaces.
• Worked independently or as part of a crew performing various tasks such as pulling, terminating and testing copper and fiber cable (including single connector fusion splice terminations) in a highly secure technical environment.

Confidential, Washington, DC

Tier II Multimedia Technician

Responsibilities:

• Assist with Integrating Conference Rooms including Cisco ISDN and IP Confidential /Telepresence Systems. Endpoints, AMX, Extron, and Crestron Control Systems and Switches.
• Perform Configurations, Testing and Operation, and Maintenance of Video Components.
• Assist with on-site equipment installation during upgrades.
• Responsible for all technical aspects of system operations ensuring Picture, Sound and Lighting quality meet or exceed applicable commercial standards.
• Setup Audio-Visual (AV) equipment as required to Optimize Briefings, Presentations and Meetings; installs/operates podiums, audio mixing consoles, audio distribution systems, sound reinforcement systems, digital/analog audio recorders, and teleprompter systems and broadcast lighting systems
• Configures and troubleshoots classified and unclassified video teleconferences. Perform work in variety of environments, including labs, field sites or customer offices understanding applicable specifications, standards and terminology. Interface directly with engineers and customers.
• Receive notification of planned/unplanned events. Maintain the calendar for conferences.
• Perform maintenance of Audio-Visual equipment and on permanently installed audio and lighting systems.
• Fabricate and/or ensure proper functioning of an electronic or mechanical sub-assembly/assembly such as computer set-up, assembly, installation, troubleshooting, aligning, administration (i.e. system administration).
• Evaluate New Technologies for possible application to enhance the capabilities of the presentation room; Assists with the development and implementation of system security education, training, and program awareness.
• Support permanent equipment installations through vendor coordination.
• Other duties as assigned
• Documenting the work performed each day and providing this documentation to the Project Manager

Confidential, Washington, DC

Telecommunications Technician

Responsibilities:

• Installation of cable (Copper, Coax, and Fiber Optics), supports, and miscellaneous hardware as found in telecommunication systems and networks.
• Terminate and test cabling after installation. (Mechanical and Fusion Terminations)
• Work with cable test procedures for all types of cable in both copper, fiber, and coax.
• Operation of network technologies and topologies.
• Assist as required in all aspects of the project as directed by the foreman or supervisor.
• Exemplify full understanding of blue prints and documentation requirements.
• Competent operation in use of all power tools and test equipment.
• Coordinating and evaluating the work of personnel and vendors engaged in the installation, maintenance, and operation of project related activities.
• Complete regular progress, project status, and problem resolution reports regarding status of planning effort.
• Operation of various Fluke Testers and Devices to include the OTDR and etc.
• Perform other tasks consistent with the goals and objectives of the department/contract.

Confidential, McLean, Va

Network Support Technician

Responsibilities:

• Responsible for Installation, Configuration and Rollout Assistance the next generation Wireless Implementation and/or Edge Network Switch replacement.
• Load Configurations and Confidential In of New Network Switches and Wireless Access Points in lab environment.
• Install Wireless Access Points in ceilings as indicated on wireless survey document.
• Install new Network Switch Stacks.
• Inventory Control of Network, Voice and Video hardware assets.
• Assist Network Ops Technicians with incident tickets in BMC Remedy ARS ticket system.
• Assist with shutdown and restore of systems during building power outages and system casualties.
• Multiple workstation assembly.

Confidential

Electrician/ Low Voltage Technician

Responsibilities:

• Installation of Fire Detection Systems and Equipment.
• Installation and Servicing of Low-Voltage systems in commercial environments.
• Running and Pulling Wiring, Programming and Calibrating Equipment, as well as adhering to codes, regulations, and standards.
• Verify Security/Fire Alarm System functioning by Testing Equipment, Connections, and Signals as well as Identify and Correction of problems.
• Maintain records by documenting installation.
• Update customer drawings/documentation with any configuration or model changes.

Confidential

Field Service/ IT Technician

Responsibilities:

• Disassembling Equipment or Modify Equipment in Accordance to User Request
• Entering commands into computer to Test Equipment
• Verifying that data is being transmitted between locations according to specifications
• Responsible for viewing and completing Work Orders
• Hands-on Installation of Copper Cabling (Cat5e and Cat6), and Fiber Optic Cabling (Single Mode and Multi Mode).
• Move, Change, Install, Repair or Remove Data Communications Equipment such as Phone Systems, Computer Terminals, Audio Systems, DVR’s, Digital Signage, Traffic Monitoring Systems/Analytics, Wireless RF Units, Network Devices (routers, switches, servers), Fiber Optic Modems, Multiplex Equipment, and Fiber Patch Panels.
• Inspect and Test Wiring to Locate and Repair Problems as well as ensuring that all Osha Specifications are met.
• Provides hardware configuration and support including Server Builds, Racks and Stacking, Equipment and LAN cabling.
• Installation of Ducts and Conduits, Pulling Cables, Terminating, Testing, Splicing, and Repairing Interior and Outside Copper, Coaxial, and Fiber Optic Cabling.
• ISP and OSP Cabling Experience to include Ariel, Manhole, and Raised Floor Installations, Repair and Maintenance.

Confidential

IT/ Fiber Optic Technician/ ISP-OSP

Responsibilities:

• Installation of Fiber Optic Modems, Analog & Digital Copper Patch Panels, Fiber Optic Patch Panels, Lightning Protection (Grounding), Fiber Optic Multiplex Equipment, Provide General Project Design/ Engineering.
• Termination and testing of CAT3/CAT5/5e/6, Coaxial and Fiber Optic cables
• Installation Oversight.
• Hands-On Installation Services.
• Installations and Maintenance of Data Centers Infrastructures.
• Installation of Main and Intermediate Distribution Frames.
• Installation and Integration of-and related training on various Force Protection Surveillance (CCTV) and Inspection Equipment; including Personnel/Vehicle/Cargo Scanners and Inspection Systems, Daytime & Infrared Surveillance Systems, Integrated C2 Systems (Command & Control), and Biometric Systems.
• Related Construction and Installation of Security Entry Point and Perimeter Protection Systems.
• Installing & Maintaining Access Control to include (card readers, Intrusion Detection, Active and Passive Infrared Sensors, etc.)
• Installation & Maintenance of Stationary and PTZ cameras
• IT installation services when needed.
• Technical Presentations to the Company’s customer.
• Testing Equipment Used: OTDR, Fluke Testers, Multi-Meters, Mechanical Splicers, Fusion Splicers, and Multiple Hand Tools.
• Ariel and Manhole Installations
• Installing and replacing security devices.
• Documenting the work performed each day and providing this documentation to the Engineer for presentation Conus
• Troubleshooting at the device or subsystem level.
• Installation of new equipment in a test environment for evaluation

Confidential

Telecommunications Technician/ Outside-Inside Plant (Lead)

Responsibilities:

• Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation (OTDR, Fluke Testers, Multi-Meters, Mechanical Splicers, and Fusion Splicers).
• Installed Distribution Panels, Communication Closets Feeder Cables and Backbone Links to all Buildings, and Tents/Talks across US Military Bases in Kuwait.
• Terminations types were RJ45, RJ11 and Various Fiber Optic Connectors
• Installation of Conduit, and Panduit Track Systems
• Pulling of Cable through Conduit, Panduit, and MaxCell Inner duct
• Telephony Management Systems (TMS) Auto CAD
• Installation of Cabinets, Cable Ladder and Rack Systems, and Equipment Components in the Cabinets.
• Provide presentation support for multi-media events
• Support educational, administrative and distance learning events
• Provide Confidential network technical support and maintenance of network base end points
• Maintain an awareness of new Confidential technologies, and provide recommendations and guidance to on-site Project Manager (PM) for improved Confidential services through equipment upgrades or new technologies that will enhance overall customer support and operational efficiency on an annual basis.
• Create a preventive services schedule
• Provide hands-on training of all features for system users
• Take corrective actions to prevent Confidential outages or failures
• Responsible for the day to day maintenance and support of the equipment and systems
• Keep the company-wide address book up-to-date for the Confidential systems (via TMS)
• Respond to ticket issues received from the Service Desk
• Assist in streaming live broadcasts and recording conferences

Confidential

Housing Supervisor

Responsibilities:

• Coordinates with maintenance personnel to ensure service repair calls are completed according to schedule.
• Escort maintenance personnel to housing units, and oversee the completion of service repair calls submitted by APS5 Kuwait employees. Ensures that personal items, as well as apartment-furnished items are secured during maintenance visits.
• Maintains key control for all housing units as assigned.
• Completes and maintains forms related to housing matters.
• Ensures that housing units are properly prepared for issue to new arrivals. Ensures that the housing units have the proper furnishings, and coordinates with cleaning personnel to prepare the units according to established standards.
• Answers questions concerning housing maintenance procedures.
• Conducts an inventory of apartment-furnished items when employees are assigned a housing unit and when an employee moves out of a housing unit.
• Inspects housing units for cleanliness and maintenance, and reports deficiencies.
• Collects and secures personal items (abandoned property), which may be left in a housing unit when an employee departs.
• Processes these items in accordance with established procedures.