SUMMARY:

• I currently have 7 years’ experience in IT (Network Operations). Currently I work in a Global NOC that is based in Hong Kong, but has colocations all over the world. I monitor, isolate and troubleshoot down backbone links and customer links and or escalate if needed. My current jobs network is based upon OC - 3, OC-12, OC-48, OC-192 speeds.
• Formerly I was the Team Lead of Network Operations at the Confidential . I have been employed as a NOC Analyst for Confidential for 2 years. I have also been employed as a NOC Analyst for Confidential ISP in their NOC for 2 1/2years also.
• I have monitored Frame Relay/EIGRP/OSPF/MPLS/IP network’s performed remote network troubleshooting, monitoring, testing, and or isolation of network device disruptions on all network devices core routers, switches, servers, and access points. I have performed Tier II network support on servers Windows/UNIX platforms.
• I have been employed by Confidential as a NOC Analyst in their NOC and helped to create several SOP’s for Site Scope monitoring application. I have with worked multiple monitoring tools and network apps: Solar Winds “multiple instances “at once, Tivoli, Net Cool, HP Open View, Site Scope, PowerShell Cisco NCS, Arc Sight Firewall, Men & Mice DNS&DHCP management, Remedy & Service Now ticketing systems.

TECHNICAL SKILLS:

• Hardware: Hands on experience with several Fluke devices whether tracing a LAN cable or tracking down a rogue AP. CLI experience configuring Cisco Catalyst switches 3650, 3550, 6500, and Cisco 7000 series Nexus switches. I also have CLI experience w/Juniper MX and EX series switches and J series routers. Experience. Performing ISS resets and admin task on servers. Hands on experience monitoring and troubleshooting routing and routed protocols on a live enterprise network running a MPLS circuit utilizing the routing protocol OSPF. I have very strong understanding of Cisco networking principles and client server issues. I am CCNA certified obtained 2014and have strong personal computer fundamentals, peripheral device, and network cabling knowledge. Ability to troubleshoot from layer 1 to layer 7 and capable of isolating if not solving network issues. Good overall network trouble shooting ability. I also have experience in the Switch closet and Data Center environments racking equipment, testing PDU s, providing power specs for equipment before installing.
• The primary role of this position involves monitoring a global MPLS/BGP network infrastructure monitoring and troubleshooting all backbone links OC-3, OC-12, OC-48, OC-192, MPLS and NNIs utilizing the following cisco devices:
• Core Router: - Cisco ASR9K Core Routers.
• Border Routers: - Cisco 7613/Cisco7609/Cisco7606.
• Cisco Catalyst: Switch - 4500/MPLS.
• Monitoring and Mitigating DDOS attacks/Peak flow.
• Null routing IP s.
• Modifying IPv6/ IPv4 BGP Prefixes.
• Working with colocation providers.
• RMA: of non-working devices Cisco/Curvature.
• BGP filter update requests from customers/peers link request/ updating BGP max prefix, clearing BGP sessions.
• Responding to network Abuse /NON-Customer complaints.
• Responding to latency reports, packet loss and over-utilization/Customer complaints.
• Utilizing Netcool, Whats UPGold, and telnet mostly from device to device.
• Sending outage notifications and working outages until completion.

PROFESSIONAL EXPERIENCE:

Confidential

NOC Team Lead / Network Operations Analyst

Responsibilities:

• Server installs logically/physically into Server Farms
• Server Unix/Windows platform troubleshooting data collection.
• Data Center Moves decomms/installs of network devices.
• Server installs logically - physically into Server Farms
• Server UNIX - Windows platform troubleshooting data collection.
• Data Center Moves decomms - installs of network devices
• Remote server trouble shooting of internal - external VM’S and host machines.
• Daily troubleshooting of user network ports back to wiring closet.
• Provided administrative support for internal -external DNS and DHCP
• Responsibility includes physical verification and assignment of Workstations’ LAN circuits, IP Addresses, VLAN’s.
• Applications used daily: Tivoli, Service Now, Arc sight Logger, Putty, Orion multiple instances, NAC, RDP, Men and Mice, VSphere, GLSB, PowerShell, Linux Ops.

Confidential

(NOC) Engineer

Responsibilities:

• Met w/(SME)subject matter experts concerning Site Scope several times per week for hours Learning the application ins and outs.
• Monitored core applications and processes and performed troubleshooting and alert filtering using HP Site Scope.
• Successfully completed project on time all documentation accepted. SOP documents were published internally.

Confidential

ISP (NOC) Engineer

Network tools used:

• Solar Winds (multiple instances)
• HP Open View
• Ciena Management tool
• Remedy ticketing
• Verizon portal
• Netcool

Responsibilities:

• Multiple proprietary customer monitoring applications were also used for server troubleshooting Unix/Linux platform.
• I worked with Tier 3 and 4 engineers to resolve down T1, T3, Fiber cuts, down routers, down MPLS switches, and Overture ISG, 140, 220, 5100, and 6000.
• Nightly backups of all Sonet devices and microwave link integrity checks were daily tasks Testing T1’s from customer sites or CO locations and Verizon Circuit turn ups, and
• Customer circuit turn ups were also daily tasks.
• Ability to add/remove nodes from Solar Winds Orion, generate circuit reports, and analyze circuit info pertaining to different network issues.
• Monitoring/Troubleshooting and gathering information on down/changing BGP peer states before escalating
• Monitored and performed troubleshooting on TLS, EVPL, and layer 2 circuits that terminated at different network devices and actions were taken against if the was status unknown or down.

Confidential

(NOC) Analyst

Responsibilities:

• The primary role of this position as a Network Analyst my daily routine consisted of remotely connecting to network devices isolating problems and doing maintenance.
• Monitored and responded to incidents on a MPLS network.
• Monitoring apps used: Sevone, CA Wiley, ITNMP, Omnibus, and BMC Security Station.
• Working with Verizon Technicians to resolve network issues was a daily routine.
• Monitoring of Linux and UNIX boxes is a daily responsibility. Removing and adding of network devices into the Network Monitoring server using IBM - AIX commands from SSH into a Linux box server UNIX - Windows platform troubleshooting data collection. All help desk call rerouted to the NOC after 8pm which consist of mostly VPN assistance calls.

Confidential

NOC Engineer

Responsibilities:

• IT engineer position was a very Dynamic position which included many duties and roles.
• Providing Desk side user support services to 250 local users and 3 remote corporate sites.
• Inventory and procurement duties and responsibilities.
• Configuring and maintaining 3650 series switches and maintaining integrity of wiring closet.
• Printing all aspects from installing network printers to installing maintenance kits.
• Weekly responsibility of submitting Tech Tip to intranet.
• Installing Cisco phones and Configuring voicemail options.
• Training Interns.
• Active Directory duties configuring mailboxes, troubleshooting user profile issues, maintaining integrity of the domain.
• Dell KBOX admin duties were also tasks that were done daily.

Confidential

Vista Specialist Desk side Support Tech

Responsibilities:

• Desk side Support Tech involved me responding to user s calls through Remedy ticketing systems.
• Task involved everything from re - creating profiles, configuring Bios settings, hard drive stamping, De-crypting hard drives, or just general pc maintenance from user s stating PC was slow.
• Replacing PC parts on Lenovo Desktops and Laptops were daily tasks.
• Responding to user concerns and complaints on average 8-10 users per day.
• De-crypting hard drives for users whom had drive crashes, and re-provisioning the users data back to them were also daily occurrences.
• Data transfers from one PC to another were also daily tasks.
• Imaging PC s from the network and downloading applications prepping them for deployment.

Confidential

Lead Security Admin

Responsibilities:

• Security administrator position included a group of 4 including myself, securing a network of hospitals with 55,000 users with 23,000 users being temporary network users.
• Provisioning user accounts syncing access through Active Directory.
• Application/Network troubleshooting for Physicians and nursing staff needing assistance.
• Network trouble shooting to users who could not be helped by help desk
• Site visits at Hospitals 2 weeks out of every month ensuring network integrity and security also providing support to Project Managers when IT projects would go live at hospitals facilities
• Current project: Migrating from Novell to Active Directory my role mostly Active Directory
• Maintenance receiving and processing request concerning AD.

Confidential

Network Analyst (NOC)

Responsibilities:

• I Monitored a Frame Relay network performing remote network troubleshooting, monitoring, and or isolation of network disruption on all network devices core routers, switches, access points and also performing Tier II and Tier III support.
• Diligent troubleshooting and circuit experience.
• Worked in conjunction with Confidential circuit testers to ensure timely resolutions.
• Worked to insure network disruption would not have to be escalated to Senior Engineers.
• Tier 2 and Tier 3 support over a frame relay network that was utilizing the routing protocol OSPF.Other protocols such as TCP/IP, PPP, HDLC, DHCP, Telnet, and, SSH were also used.
• Interpreting syslog and scripting were daily tasks.
• Following up with Telco Analyst from beginning to end with the testing of virtual circuits that were causing network slowness or circuits that were just down.
• Position consisted of me using Telnet to remotely access all the various site routers, or SSH for the core routers.
• Working with vendors AT&T, Verizon, Diebold, and critical circuit contractor Datek to resolve any issues at sites
• Monitored BGP exterior protocol.
• Submitting documents for the Knowledge Base and SOP.
• First point of Contact for all network operations issues on a network with over 7000
• Cisco networking devices.
• Responsible for Morning Report that went to all IT department leads.
• Checking VLANs and Routing Protocols.
• Monitored circuits using Commercial Monitoring Tools like Solar Winds and HP Open View.
• Remotely checking T1 and DS0 circuits.
• Used Cisco command structure for trouble - shooting routers.
• Frame Relay troubleshooting checking, DLCI to IP address mapping and assignment.
• Examined network topology to determine the correct Root Bridge Switch and manually.
• Configured the Bridge Port, Designated Port, and Alternate Ports for RSTP and STP links.
• Monitoring LMI and line protocol state in routing and switching equipment.
• Telneting into Cisco routers and switches across the country checking router configurations confirming correct encapsulation, default-gateway, and IP address.
• Configured and saved Cisco router running configurations to NVRAM for new installs.
• Opening trouble tickets and testing head to head with The LEC.