SUMMARY:

System Admin/Sr Support, Looking for Long Term, Permeant Position.

PROFESSIONAL EXPERIENCE:

System Admin/System Analyst

Confidential

Responsibilities:

• Support,Office,10,13,16,Office 365,Exchange on - perm/online, Cloud Applications, SharePoint
• OneDrive, Yammer, Lync/Skype for Business, PST support, I Map, Pop, SMTP, VoIP and network support.
• Active Directory Federation Services ( Confidential ) with Azure and use with Office 365 Migration, SQL, Messaging Engineer, DB server, Mobile Iron Admin.
• Microsoft Server/08/12,Exchange 2007/2010/2013/ migration/Support over O365 online, Intune, MDM,
• POS, Retail Pro, System support on Retail stores, support of Network, Safenet, Communication Technical Writing and stores within OneNote. Support on both PC/MAC, SCCM, Imaging

Sr System Admin 

Confidential

Responsibilities:

• Office,10,13,16,Office 365,Exchange on-perm/online, Cloud Applications, SharePoint
• OneDrive, Yammer, Lync/Skype for Business, PST support, I Map, Pop, SMTP, VoIP and network support.
• Active Directory Federation Services ( Confidential ), Azure for use with Office 365 Migration Messaging Engineer, Server/08/12, Exchange, Intune, MDM, Windows 10, 7 System support.

System admin/Field Suppor

Confidential

Responsibilities:

• Support,Office,10,13,16,Office 365, Exchange on-perm/online, Cloud Applications, SharePoint
• OneDrive, Yammer, Lync/Skype for Business, PST support, I Map, Pop, SMTP, VoIP and network support.
• Active Directory Federation Services ( Confidential ) and use of Azure for use with Office 365
• Microsoft Win Server 08/12Exchange 2007/2010/2013/ migration over O365 online, Intune, MDM
• Traveling within the West Coast for clients support on O365, Messaging Engineer Communication and Technical, ITIL Writing and stores within OneNote. Support on both PC/MAC,SCCM, VDI, imaging

Sr System Support Analyst

Confidential

Responsibilities:

• Support VMARE,VDI,AD, Office,10,13,16,Office 365, Exchange on-perm, Messaging Engineer Cloud Applications, SharePoint
• OneDrive, Yammer, Lync/Skype for Business, PST support, I Map, Pop, SMTP, VoIP and network support
• Software support with Oracle, BNA, JBA. I Manage, Phone support Fuse softphone support
• Windows server 2012/08 support, Confidential switches. Cisco VoIP, MFP print servers.
• Active Directory, ADDS, Backup and Dell Recovery, DNS,DHCP Federation Services ( Confidential ) and Use of Azure for use with Office 365, VMware Horizon View, SCCM,
• Microsoft Exchange 2007/2010/2013/ migration/support over O365 online, Intune, MDM, Messaging Engineer
• Dell server Dell Laptop desktop. PC/Mac, VMWare, VDI, ESXI, Service Now Ticketing.

System Administrator/ Office 365 Concierge

Confidential, Calabasas, CA

Responsibilities:

• Support Exchange, AD, Office 07,10,13, Office 365, Exchange on-perm/online, Cloud Applications and SharePoint, SCCM
• Migration /deployment of new PC, Taught users Office 365, Win 7,8,10, IE and Firefox,
• OneDrive, Yammer, Skype for Business, Lync, Intune,PST support, I Map, Pop, SMTP, VoIP and network support support with the Executive employees with Outlook, Azure, Office 365 Intune MDM, and Support on Dell Servers Dell laptop desktop. Production support and services. Service Now Ticketing. Communication and, ITIL, Technical Writing and stores within OneNote., VDI, PC/MAC

System Administrator

Confidential, CA

Responsibilities:

• Active Directory, Group Policies Exchange, Office 2010,13, Office 365, VPN, VMware, SharePoint
• Network, Cisco routers and switches. PC/Mac,Server 03/08,Migration/Deployment, Skype/Lync
• Apple, Androids MDM, Intune, Mange, Maas360 support, POP/I Map/MTP, SQL DB, Avaya, Network infrastructure, technical writer, inventory/ordering software application I Manage Desk Site and Adobe X
• corporate office,CEO and other Executives support, Encompass System Administrator.

Confidential, CA

System Administrator

Responsibilities:

• Active Directory, Group Policies, Network Desktop PC/Mac, SCCM, LAN/WAN, Footprints and Encryption
• Office 2010, 365, Camis, Healthstream, Training Migration /deployment of new PC classrooms and Cisco Wi-Fi, MDM, Intune, Cisco VoIP phones, Lync, Maas360 support phones, Altiris solution support,
• Citrix, Exchange 2007, DNS, DHCP IBM desktops /laptops, Migration Win 7, IE and Firefox, VPN, Mobile Devices Apple, Androids, Doctor and Executive support with Network Dell Hardware.

Confidential, CA

Epic Analyst/Project Management Coordinator

Responsibilities:

• Epic Upgrade, Network/Desktop support, Coordinate AD, SCCM, Migration XP to pro 7, Project scope and inventory, Maintain Cost and Schedule with classroom training/staff
• Training to Staff Migration /deployment of new PC/Mac Epic Visio, SharePoint, MS Project 2007, Exchange 2007, Lync, DNS and DHCP Support, Cisco VoIP phones. Altiris solution, VDI sessions.
• LAN/WAN, Wireless Mobile Devices Apple and Android. MDM, Maas360 support

Confidential, CA

Desktop Support

Responsibilities:

• POS Upgrade, Network Desktop support, Confidential Software integrated with Hardware.
• Configuration system, Imaging, Peregrine, SCCM Migration /deployment of new PC
• POS system, Lan & WAN, Wireless Avaya phone support, mobile devices, Apple and Android
• Active Directory, Managing, Exchange server 2007 support, DNS, DHCP and HP printers

Confidential, CA

Lead System Support Analyst

Responsibilities:

• Network support, Desktop support, POS systems for 99 Cent Stores and a migration to Win 7.
• Configuration system, Cisco Routers and Switches, upgrade on SAP webservers.
• Dell Servers Desktops, HP Desktop, Mac Laptops. Lan & WAN and Wi-Fi Printers
• Active Directory, Exchange, Blackberry and iPhone support.

Confidential, Vernon, CA

LAN/Desktop support

Responsibilities:

• AD, Network / Desktop support, Migration to Windows 7 from XP, MAC, Tiger X. Linux
• SCCM. Migration from Notes 8.5 to Office 2010, Exchange 2007, Project 2003 and Peregrine SC.
• Dell, Desktop /Laptop, Mac Laptops and Quads, LAN/Wireless, Wyse Terminals and Smartphones
• VDI sessions, over 400 users.

Confidential, Las Vegas, NV

Desktop Support

Responsibilities:

• Desktop support, Network support, service desk transaction into Windows Server 2008
• Lotus Notes 8.5 support, Migration to Windows 7 pro from Windows XP, MAC and Tiger X
• Dell, HP desktop/laptop, With executives within UNLV College, LAN Support for 500 users
• Blackberry phone support and BES, IPhone and Android Email support

Confidential, Burbank, CA

Helpdesk Analyst

Responsibilities:

• Phone support for new software Confidential with new Meditech and Training of Super users.
• Exchange support on user passwords., Altiris solution support,
• Dell, HP, MAC, desktop and Laptop, and wireless support, Wyse Terminals Lan Support
• Blackberry phone support and BES, 3000 users
• Office 2007/10, Migration Windows 7 Pro, XP Windows server 2008, Linux, IE 9, Safari and Tiger

Confidential

System Administrator

Responsibilities:

• Support on Lotus Notes, setup users accts and database archives
• Active Directory, Altiris solution support,
• Network support along with Desktop support and Medical billing software
• Windows 2000, XP, Tiger 10.2., Server 2000, 2003, Linux updates, MS Office2003, IE and Firefox.
• Backup system, Symantec Antivirus and Backup, Zen works and SMS

Confidential

Field Tech

Responsibilities:

• Working on POS system for all major fast food Industry, POS in Xpient software and hardware
• Support with Registers, Printers, Windows XP embedded system.
• LAN system 100BT and 10B2 system.
• Cabling of new equipment, and software support.

Confidential

Sr/ Lead. Helpdesk Manager

Responsibilities:

• Service Desk reconstruction and Transition, QA and Documentation, In charge of Epals email system for the Confidential .
• Supported Outlook, Outlook express, Entourage and Other email clients, which includes system within Windows 95, 98, NT, 2000 and XP, Office2000 and Project 2000
• Support on Mac OS 8x - 10 Internet Explorer, Netscape, Opera, Firefox, and Safari. database software is Peregrine Service center 5.1.2
• Supported over 200,000 users.