Fiber Support Customer Analyst Resume Columbia, MD - Hire IT People

SUMMARY:

A self - motivated and organized professional with many years’ experience providing thorough and skillful software engineering/education experience, with strong analytical skills and a broad range of computer expertise. I continue to keep abreast with all the previous technology I have learned.

TECHNICAL SKILLS:

Software: WINDOWS 10/7 and legacy versions, WINDOWS 2008 Server and legacy versions, VMware, HTML5/CSS, Adobe Cold Fusion/Dreamweaver, JavaScript, ASP/Visual Basic, C, PHP, SQL SVR/MySQL /Oracle databases, Active Directory, Cisco VPN, Ubuntu/Linux Mint, Adobe Photoshop, 3D Printing

Hardware: PC Compatible, Apple MAC, Raspberry Pi

PROFESSIONAL EXPERIENCE:

Confidential

Fiber Support Customer Analyst, Columbia, MD

Responsibilities:

Accomplishments: Successfully completed job required exams for Confidential video, data and telephone on the first attempt.
Winner of Confidential ERP challenge achieving the highest level of customer loyalty for an Confidential the 3rd quarter of 2015.
Coordinated with the head of the Confidential application to improve the application’s usability and helped increase employee productivity 40%.

Instructor/Project Lead

Confidential, Largo, MD

Responsibilities:

Students successfully completed all aspects of the course.
Assisted with Homework and day school class exams.
Performed duties successfully to escalate my status to supervisory level.
Refined and / or set established standards within the organization.

Confidential

Pre-Engineering Director/Technology Coordinator, Washington, DC

Responsibilities:

Planned, controlled and directed the overall activities
Assisted with hall duties, Dunbar HS, and ran all the technology for the entire building.
Provided development and evaluation, scheduling and the implementation of the Project Lead the Way (PLTW) curriculum.
Responsible for staff recruitment.
All students in the program graduated. 35% of the students received scholarships, such as the Posse scholarship and Confidential .

Technology Coordinator

Confidential

Responsibilities:

Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Successfully controlled and directed all operations at Confidential HS including scheduling and school operations.

Confidential, NY, NY

Systems Administrator/Webmaster/Cold Fusion Programmer/ Intermediate Website Design Instructor/ LEGO Robotics Instructor

Responsibilities:

Corrected errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.
Installed, maintained and upgraded all Confidential Windows Servers and Workstations.
Planned and supervised, curricula, course content, course materials and methods of instruction.
Students eventually built the Confidential website.

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Fiber Support Customer Analyst Resume

Columbia, MD

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