SUMMARY

• Having well rounded work experience and education, I am able to apply the abilities of fundamental concepts, practice, and procedures in the areas of Information Technology and Management .
• I have experience with high availability critical systems and knowledge of Project Management.
• In addition, I possess a strong understanding of hardware, software and network administration concepts, and protocols.

TECHNICAL SKILLS

• CompTIA Security + July 2013
• Microsoft Office Specialist November 2012
• ITIL v3 March 2012
• HDI Support Center Analyst February 2011
• Hyper - V
• Xceedium
• SCOM
• Linux
• UNIX
• Win 2012
• Win 2008
• SQL/MySQL
• Win 8
• Win 7
• Powershell
• Win XP
• Mac
• VMware
• FIM
• ADLDS
• ADFS
• Network Infrastructure
• Cisco
• Jira
• WAN
• LAN
• Visual Basic
• Active DirectoryOracle
• Remedy
• VPN
• C++
• SharePoint
• String Program
• PeopleSoft
• Communication
• Systems
• Public Key Infrastructure
• Citrix
• Microsoft Enterprise Suite and Microsoft
• Exchange Server

PROFESSIONAL EXPERIENCE

Confidential

Senior Systems Administrator

Responsibilities:

• Provided support to IT systems including: day-to-day operations, monitoring, maintenance, implementation and problem resolution for all of the client problems.
• Manages IT system infrastructure; maintaining, updating, and modifying network servers and server-based applications.
• Maintained the use rs, e q uipm e nt, and other standard confidential systems functions.
• Maintained DHS, ICE, and other system security requirements, including compliance with all Certification and Accreditation (C&A) requirements and installing patches and upgrades with the appropriate testing the system.
• Provided second level problem identification, diagnosis, and resolution of problems.
• Provided support for the escalation and communication of status to agency management and internal customers.
• Prepared detailed reports which might include system requirements such as concurrent usage factors, data storage requirements, response rates, and discuss procedures for processing data through the use of data base management systems (DBMS) including relational data bases.
• Instructed, assign, direct, and check on the work of others on the IT team- working closely with software developer, database specialist and program staff.
• Identified IT areas that need improving or updating within an organization.

Confidential

Active Directory Engineering

Responsibilities:

• Worked with application developers and business units to integrate authorization and authentication requests from a variety of sources into Active Directory.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Provide PKI access by vaulting privilege accounts and setting up polices using Xceedium.
• Install, configure, and maintain Active Directory and third party software utilities for hardware systems within company operational guidelines.
• Export Metadata files through our ADFS and displaying a relaying party trust.
• Manage DNS records, create the necessary zones and make accessible from Active Directory and DNS domains.
• Manage the health and status of several machines throughout out the DHS environment.
• Produce enterprise-level designs for Active Directory and Windows File Services global initiatives following those through to implementation via collaboration with project and support teams.
• Maintain the health of all the ADFS, MIM, Azure, ADLDS, FIM SharePoint servers and ther Domain Controllers.
• Run daily scripts using Powershell to check the health state of the Doman Controllers.
• Added Window and Linux Servers using Xceedium and confirm that the correct ports are pen and accessible for users.
• Coordinate patch management activities for IT datacenter environments and create a sustainable, repeatable patch management procedure that adheres to company policy.
• Troubleshoot and Re-sync server related using Xceedium Server Operator.
• Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Perform implementation and management of server systems, storage, and application systems.
• Assisted with doing monthly patches on all of the domains and confirmed replication.

Confidential

System Administrator

Responsibilities:

• Ability to analyze and recommend possible solutions to existing system deployments and associated system/subsystem/super system technology environments, processesartifacts or data configurations.
• Ability to analyze and track changes to the system baseline and evaluate proposed changes against baselines or ensure that approved changes are implemented through UNIX and Java.
• Working with the Data Management Services(DMS) to enable data correlation and monitor the data on a large-scale
• Developed strategies for integration of the system into the development and test facility and into the operational systems that are highly schedule efficient and minimize risk.
• Installed, configured and troubleshooting a variety of computer hardware platforms
• Used different tool like VMware and Citrix to access different machines to perform the necessary task from my machine.
• Ability to provide objective data and unbiased analysis via various methods (i.e. Cisco, Spreadsheet, presentation applications or various reporting documentation) as required meeting client demands.
• Ability to deploy, maintain, configure and test platforms via command-line and GUI as specified by documented metrics and within specified tolerances.

Confidential

Tech Support Level 3

Responsibilities:

• Work with ISSO to ensure personal computing devices meet SA&A, FDCC, encryption, patching and other confidential etc.
• Administer activity including machine naming, IP address accessibility, and configuration management.
• Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved.
• Mobile Device Distribution and Maintenance, including troubleshooting and coordination of repairs for IOS devices.
• Help extract data and upload data to systems similar to the NICHD and NIH systems utlined above.
• Assist in the testing of the NICHD contingency /disaster recovery plan. Provide feedback on the results.
• Troubleshoot, analyze, and resolve causes of difficult server performance problems.
• Provide hardware and software, debugging and troubleshooting

Confidential

Field Technical Support

Responsibilities:

• Maintaining a high level of customer satisfaction by fulfilling customers’ needs and ensuring that they are met by providing functional HP devices.
• Accountable for company policies and procedures to complete a wide variety f internal and Customer facing tasks that will ensure that guidelines are met in the working environment.
• Manage and maintain virtual desktop infrastructure (VDI) images
• Insure desktop security compliance and provide general desktop maintenance
• Administer activity including machine naming, IP address accessibility, and configuration management.
• Solve technical problems on an assigned hardware and software platforms and perform installations, reinstallations, maintenance, and repairs on Customer’s HP devices.
• Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
• Able to provide system level technical knowledge effecting customer business using independent judgment exercised affecting HP escalation processes.

Confidential

Desktop Support

Responsibilities:

• Created and implemented a 24/48 hour report for the management group on high/critical issues occurring daily.
• Used Remedy for tracking purposes, carrying out work and prioritizing the daily work load.
• Maintain a 48 hour minimum turnaround time for all Tier I tickets and 2 hour turn around for VIP cases that require immediate attention.
• Set up conference calls for clients and customers and made sure that the Polycom and A/V equipment is functional
• Trouble-shooting on various PC, hardware and State Department-related CA Applications (ACS, NIV, IVO, IAFIS, IDENT, etc) for overseas consulates and embassies.
• Provided authenticating assistance to both domestic and international users including DOS, DHS, FBI and DOD users.
• Verified and troubleshoot accounts for various users worldwide through Microsoft Exchange and Active Directory.

Confidential

Telecommunication Specialist

Responsibilities:

• Provide analytical support in incoming requests to determine customers Voice, LAN, Video, Cellular, Pager, Calling Cards, Polycom, WITS requirements for confidential remote metropolitan locations.
• Verified that the confidential has the appropriate CAL to be setup on the confidential Enterprise Server
• Research and obtain pertinent information needed to process user’s requirements when it comes to work environment setup and/or domestic/international traveling.
• Perform switch diagnostic test as required by voice technicians & assure availability f equipment to accommodate installations on scheduled days.
• Used Remedy to monitor the information management and assist in troubleshooting matters with the customers.
• Verified that all phone lines were operational on the VOIP network.
• Facilitated information sharing and coordination among confidential program offices on ways to improve the work environment.

Confidential

Helpdesk

Responsibilities:

• Provided remote administration, install and troubleshoot software, system errors, printer and network connectivity.
• Supported faculty, staff and students in accessing email, Citrix, Track-It, Remedy, PeopleSoft, WLAN, VPN client and UNIX Servers.
• Assisted with lab re-imaging, testing and equipment inventory projects and complete equipment status reports.
• Installed, configured, supported, and troubleshooting productive applications such as the Microsoft Office
• Used remote assistance to quickly fix any problems on the user's computer that needs assistance.
• Performed on site assistance for the President, Secretary, and faculty members f the university.
• Verified user accounts through the Active Directory and enable/disable accounts as requested.

Confidential, Baltimore, MD

Research

Responsibilities:

• Manipulated Direct Current problems using Matlab to test several Matrix levels n a testing environment.
• Acclimated Matrix Laboratory to double check results using Maple and confirm that my results were accurate.
• Worked closely with professors to fulfill their individual research endeavors while I was expanding my horizon.
• Presented my research of Direct Currents in Matlab at University’s conferences and brought great exposure to my university.

Confidential, Baltimore, MD

Computer Lab Assistant

Responsibilities:

• Configured / maintained network drives, Printers and desktop computers during and after business hours.
• Ensured / maintained safety and cleanliness in the labs so that staff and students can operate in an orderly environment.
• Assisted students in addressing computer related issues and help to reach their Individual deadlines.
• Maintain orderliness of the computer labs at all time and assured that all devices are operational.
• Replace equipment at workstations that had defectives and dispose of them In accordance to school’s policy.