SUMMARY:

• A highly motivated and versatile Information Technology professional with experience providing value added services. An experienced Systems Engineer / Systems Administrator in various business industries.
• Proficient in Windows Server 2012 as well as other Operating Systems. Proficient in working with various routers and firewalls including but not limited to Cisco, WatchGuard Firebox VPNs, and Netgear. Proficient in network troubleshooting, DNS, DHCP (within or outside of an Active Directory environment).
• I am a loyal team player who is not afraid to take on complicated issues while performing critical tasks. I am a decisive problem solver.

TECHNICAL SKILLS:

OFFICE SOFTWARE APPLICATIONS SKILLS: Norton Antivirus and MacAfee software. Microsoft Access, Excel, Visio (flow charts), Word, deMedici, Portfolio, Photoshop and PowerPoint. Microsoft .NET installation and manipulation. Remote tools such as Remote Desktop, Webex, VNC, Logmein123.com, Dameware, etc.

ADDITIONAL EXPERIENCE: EMC SAN configuration (HBA Anywhere), Confidential Backup Exec (Net Backup) Hyper - V, VMware, Active Directory Group Policy maintenance, WINS, WSUS server maintenance, and Exchange server maintenance. Ticketing Systems such as Remedy, Service Desk, Peregrine and Magic. Network diagnostic tools such as Solarwinds, Netdiag, tracert, nslookup, netstat.

INFORMATION TECHNOLOGY WORK HISTORY:

Confidential

Systems Administrator

Responsibilities:

• Configure servers
• Solve system problems
• Fulfill installation requests

Confidential

Systems Administrator

Responsibilities:

• Installed/configured Windows servers and performed other duties as assigned
• Ensure proper system provisioning processes by utilizing best practices

Confidential

Systems Administrator/IT Security

Responsibilities:

• Performed TCP/IP and system vulnerability scanning
• Performed security compliance remediation
• Configured Windows servers to meet security standards
• Upgraded ESX 4 to ESX 5 and patched VMware servers
• Installed SEP Client software
• Removed non-compliant middleware and programs
• Performed exchange e-mail migration to Lotus Notes
• Configured IIS security parameters
• Configured the Rightfax serthes to receive faxes from migrated e-mail accounts

Confidential

Responsibilities:

• Troubleshot VPN issues on theWatchguard Firebox
• Applied various service packs, security patches to Windows servers
• Exchange 2007 administration
• SCCM Installation
• Windows Server 2008 R2 Hyper-V, VMware and vSphere administration
• Performed Disaster Recovery of Windows 2008 and 2003 servers
• Configure SQL DB backup maintenance jobs (with and without using an agent)*
• Performed backup of Widows 2008 and 2003 servers using the Windows Backup Utility
• Troubleshot and resolved Blackberry Enterprise Server issues
• Performed RAID firmware upgrades
• NAS device installation
• Utilized Power Shell for manipulation of existing scripts
• Utilized the User State Migration Toolkit to migrate profiles
• Configuration/maintenance of DNS, DHCP, Print Servers, File Servers, WSUS server, and SQL Database servers
• Active Directory configuration and maintenance of Group Policies
• TS printing configuration (Remote Desktop Printing)
• Supported high level officials and clients on a day-today basis
• Maintenance and creation of email mailboxes and mail stores
• Configured Confidential Endpoint for Antivirus protection
• Provided support on site as well as remote support

Confidential

Systems Engineer

Responsibilities:

• Installed and configured out of the box Confidential 3550 SystemX servers
• Configured IMM connections
• Installed and configured VMware and ESX 4.1 host servers on Confidential server hardware
• Installed and configured out of the box Confidential DS3500 SAS Storage Units
• Configured RAID6 Arrays on DS3500 and HBA host connections for VMware ESX 4.1 host server access to partitions
• Configured VM VLANs on VMware ESX 4.1 host servers

Confidential

Responsibilities:

• Router and Switch Replacement
• Installed new routers and switches
• Migrated T1 Lines to the new routers
• Assisted with testing connectivity of new routers/switches between ATM machines and servers

Confidential

Systems Administrator

Responsibilities:

• Windows server administration
• Other duties as assigned

Confidential

Wintel / Windows Systems Administrator

Responsibilities:

• Provisioned, Built, and supported Windows Server 2008/2003 systems for internal clients (including but not limited to SQL server 2008 and 2005)
• Configured Windows firewalls
• Performed server hardening
• Configured EMC SANs on Windows server and allocated required space
• Created and manage local and group policies
• Citrix maintenance
• Performed memory upgrades
• Application server installation, configuration and support
• Created server images with the (AIK) Windows Automated Installation Kit
• DNS server installation, configuration and support
• Internet Information Services server installation
• Prepared servers for network monitoring
• DRAC configuration and support
• ILO configuration and support

Confidential

Windows Systems Administrator

Responsibilities:

• Windows systems administration
• Irnstalled and supported SQL servers
• Configured Oracle Rack Data Guard
• Configured the firewall on the VPN
• Monitored firewall ports for unauthorized activity
• Monitored Windows Servers
• SAN and NAS support
• Confidential NAS configuration
• Application monitoring (data image work queues and other application functionality)
• Active Directory and GPO administration
• Provided Tier I and Tier II network and system support
• Monitored network and systems for potential problems utilizing Solarwinds, and other monitoring tools

Confidential

Implementation Specialist (Windows Systems Administrator

Responsibilities:

• Implemented LANs (Local Area Networks) for hotel chains across the US, and Canada.
• Installed switches, and routers
• Installed HP and Dell Server Hardware, and configured SAS RAID Arrays
• Installed, and configured Windows servers
• Installed and configured Active Directory (DCs, and Member Servers)
• Installed and configured DHCP, DNS, and WINS
• Installed Oracle 10g Databases and backed up Oracle 10g Databases using RMAN w/ Confidential Backup Exec
• Installed Opera Databases/Application servers
• Installed, configured, and implemented Confidential Backup Exec solutions
• Installed, configured, and deployed Confidential Endpoint Protection to workstations and servers
• Configured PBX, Call Accounting., Point of Sale, Voice Mail, and Key Card Interfaces software to interface with the Vendor's equipment
• Utilized Hyper Terminal and Telnet to diagnose connectivity issues
• Utilized WebEx, Remote Desktop, and PC Anywhere for remote installations and maintenance

Confidential

Systems Administrator

Responsibilities:

• Resolved Blackberry handheld issues, locally and remotely
• Configured and supportd Microsoft Outlook for employees
• Configured printers and other hardware
• Completed other systems administration tasks as assigned

Confidential

Windows/IT Administrator

Responsibilities:

• Performed security administration
• Hardware replacements/upgrades
• Utilized McAfee/ Confidential Tools and Registry Editor to remove spyware and malware / viruses
• Rational Requisite Pro installation and configuration for SQL ODBC connections
• TS Printing (Remote Desktop Printing)
• Business Data Modeler installation and configuration
• Rational Application Developer installation and updates
• Applied various service packs, security patches and updates to servers and workstations
• Delegation and supervision of tasks assigned to Help Desk employees

Confidential

Responsibilities:

• Provided technical support to Geico employees across the U.S. (ensuring United States Soldiers deployed abroad and at home receive e-mails in a timely fashion, as well as ensuring secure access to all resources).
• Troubleshot and resolved issues with .pst files (Outlook Personal Folders Data Files)
• Utilized Peregrine Service Center for ticket tracking and documentation
• Microsoft Office migrations
• Supported system users in a Client/Server environment
• Assisted remote employees and customers with connecting to Geicoâ s VPN via Cable modem, dial-up modem, DSL modem, and wireless router configurations
• Configured Antivirus software and personal firewalls to communicate with Geicoâ s firewall
• Configured and troubleshot problems with Microsoft Outlook, Excel, Word, Access, and PowerPoint
• Exchange server support
• Troubleshot over 20 proprietary applications
• Utilized Active Directory on a daily basis
• 85% ticket resolution rate