SUMMARY:

To enjoy working every day for an employer with core values that recognizes the contributions made by the employees.

EXPERIENCE:

Confidential

Application Engineer

Responsibilities:

• Support corporate applications for a major financial corporation that had outsourced their IT operations to Confidential .
• Applications supported include, but not limited to the following:
• Oracle Directory Server Enterprise LDAP, Confidential Documentum EDM, SolarWinds Patch Manager, WebTrends, IBM BigFix Inventory.
• Support applications in various UNIX environments, as well as on Microsoft servers.
• Support applications running under various Java Web Application Server technologies: WebSphere, JBOSS, TomCat, and WebLogic.
• Perform UNIX or Windows scripting as needed to automate routine procedures or application monitoring.
• Install and maintain various corporate applications. The list of responsible applications change frequently as technology ages out and new technologies enter.

Confidential, Hopkinton, MA

Dedicated Support Engineer

Responsibilities:

• Provide senior - level support across the Confidential Documentum product suite.
• Current responsibility with Confidential is technical support for customers purchasing a the highest tier of product support.
• My role divides my time between four clients, to assist their technical teams with issues surrounding the installationmaintenance, issue identification and resolution, and upgrade of their Documentum-based enterprise document management infrastructure.
• Work to isolate and classify product issues, and when the issue is with the core application code, I work with our development teams to have the code corrected, tested and delivered to the customer.
• Provide status reports to my clients, and host weekly status meetings to go over open issues, future product needs, and planning.
• Go on-site with the customers on occasion for in-person meetings, to review current and future architecture, discuss direction, and place faces with voices and names.
• Internally to Confidential, I help to automate or simplify support processes by making suggestions to management, and to evaluate solutions to business needs.
• I provide recommendations on ways to improve and streamline support processes to enable the team to more readily focus on resolving issues, than spending time on non-core activities.
• When custom solutions are created for these processes, I work with the solution architect to further fine-tune or enhance the capabilities of the developed tools, to make processes bulletproof.
• My role has me go well beyond the scope of our products to troubleshoot issues involving outside integration points. These include the traditional hosting processes: Application servers, operating systemsand networking.
• It also includes non-hosting processes, such as IP redirectors (load-balancers), single sign-on, LDAP, Active Directoryforward and reverse proxies, HTTP servers, and more.
• I have to be well versed in the different relational databases.
• These include Oracle, SQL Server, and IBM DB2. Duties involve installationconfiguration, and performance troubleshooting.
• I work together with customer database administrators to assist in these tasks when needed.
• I also have to be well versed on the different operating system platforms prevalent in the enterprise. This includes the different Windows server flavors (2000, 2003, 2008), as well as the various UNIX/Linux flavors (HP-UX, AIX, Solaris on the traditional UNIX side, and RedHat, SUSE, CentOS on the Linux end).
• In a similar manner, I need to support applications on client PCs.
• Although typically very simple, there are times that newly installed Java versions or application coexistence issues arise.
• My current responsibility does not involve core application development, but I have to be familiar with the development tools and languages used in the creation and support of the enterprise applications. I am familiar with C/C++, Java, .NET/VB as well as the HTTP server technologies of ASP, CGI, Perl, in addition to browser side JavaScript.
• I have used development IDEs ranging from Visual Studio to Eclipse and Netbeans. I am also good with UNIX shell scripting, to automate everything humanly possible.
• I am pretty sure I have missed some things, but it is more important to simply say that I try to learn everything, and then master it, if possible, given the time constraints. My extensive and varied background should attest to my abilities to easily adapt and excel.

Confidential, Princeton, NJ

Senior Advisor/Documentum Architect

Responsibilities:

• CYA HotBackup Enterprise, Object Manager, iCommand and iTransport
• Liquent EZ-Subs, PDF Render and PDFAqua with and without PQM
• Documentum AutoRender/Content Rendition Services (now Document Transformation Services)
• McClaren CADLink render plug-in
• WDK servers
• Documentum RightSite servers
• IBM GxPharma servers
• Documentum’s DCM servers
• Documentum WebTop servers

Confidential, Newtown Square, PA

Senior Systems Engineer

Responsibilities:

• My responsibilities include providing the highest level of support for both the customers and our own systems engineering team.
• Currently I am one of two such persons in the States.
• Install archiving software on customer supplied hardware. Hardware /operating systems installed on include SUN Solaris, IBM AIX, HP-UX and Windows NT 4.0 systems. Train customers on software. Proper backup techniques and future implementation of the product.
• Configure archiving scenarios on SAP R/3 ERP systems.
• Support fortune 500 customer base.
• Image (Archive) enable SAP R/3 ERP servers, as well as Microsoft Exchange and Lotus Notes mail servers.
• Support worldwide branch offices. I have worked in Germany, Singapore and Australia to assist in installations and training.
• High degree of SAP R/3 knowledge.

Confidential, Cranbury, NJ

Technical Service Manager

Responsibilities:

• Provide installation, support and training for the Electronic Photo Systems department.
• Specialized on the AP Preserver, a multimedia archive based on the AIX operating system. Integrated to the Preserver is an OS/2 based Magneto-Optical Jukebox controller.
• I was responsible for maintaining the UNIX scripts to both perform automated installation and product diagnostics and maintenance.
• Teach training classes for the product, both on-site and at our training facility.
• Provide pre-sales and post-sales support and product demonstrations, both on-site and at newspaper expositions (NEXPO).
• Produce technical documentation and classroom course materials.

Confidential, Cranbury, NJ

Project Coordinator

Responsibilities:

• Provide technical support for the worldwide technical staff on
• AP created and off the shelf software and hardware to both customers and AP personnel.
• Support Windows NT, UNIX, OS/2, WIN95, DOS and Macintosh
• Operating systems, both in-house and on remote locations.
• Technical instructor for worldwide training classes.
• Technical writer for product installation and maintenance documentation.
• Product demos and lectures at technical trade shows.
• Management of UNIX Netscape WEB servers, including HTML creation, PERL, JavaScript and Java programming.
• UNIX scripting for automated software installation and diagnostic utilities on IBM AIX RS6000 machines (various shells, CSH, BSH, BASH, KSH).
• Provide Alpha level QA software testing for in-house development.
• Install and support Ascend routers for dialup networking at remote Locations.

Confidential, Cranbury, NJ

Field Engineer

Responsibilities:

• Traveled around the USA to install and support server platform.
• Developed local and wide area network training courses for AP technical staff. Assisted contract CNIs and CNAs to develop remote LAN
• Management courses for field technical staff.
• Technical writer for project documentation.
• On-site installation of server hardware and software at customer locations which include both advertising agencies and newspaper pre-press locations. Provided customer on-site training of server hardware and software. Currently there are over 500 advertising agencies and 1300 newspaper locations and pre-press houses on-line in the USA .
• Circuit ordering and troubleshooting at customer locations, ISDN, SW56, T1 and POTS. Very strong WAN network skills from my days with SATNET.
• Strong working knowledge of industry related software for pagination, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe Pagemaker, Quark Express, Multi-AD Creator.
• Strong knowledge of industry related servers, OPI systems, Novell Netware, SUN/Solaris, Windows NT, AppleShare and OS/2.
• Skilled on many networking environments, including TCP/IP, DEC LAT, AppleTalk, IPX, LocalTalk, Token Ring and Lantastic.
• Knowledge on various physical media types, 10BaseT, 10Base2, 100BaseT, Thick Ethernet, RS232, RS449 and V.35. along with HUBS and routers.
• Scheduled installations and managed technical field staff while on-site or remote.
• Competent with LAN analyzers such as HP LanAlyzer, Network General SNIFFER, and with protocol analyzers such as Network General’s LM1 and HP protocol analyzer.
• Install and support T-1 switching hardware (Tellabs 440 and 445).
• Install and support Network routers and hubs ( Confidential, ODS and Asante ).